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With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.
Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.
From understanding where to leverage digital capabilities to get greater efficiencies, to monetization strategies to generate additional revenue, and a whole lot more, we’ve got you covered.
There’s no better time than now to be a TSIA customer success member!
When it comes to customer success trends and best practices, TSIA has its finger on the pulse. Our industry experts work directly with Customer Success
teams to help them benchmark their organizations so they can effectively optimize, scale, and grow.
How do we monitor usage and adoption in order to create actionable customer health scorecards?
What are the key metrics that a customer success organization should monitor?
How do we establish customer success capabilities within our organization?
What compensation models make sense for customer success managers and other functions within customer success?
How do I create for-fee customer success offers that customers need and are willing to pay for?
How do we determine which accounts require specific service resources, such as technical account managers and customer success managers and how are they individually used for joint efforts?
What models do companies use to determine the funding of their customer success organization?
How do you enable and extend your customer success programs for channel partners?
What processes and tools do we use to monitor, track, and improve customer experience?
What are the responsibilities of the customer success organization regarding adoption, expansion, and retention?
Whether your company is still trying to answer the question, “What is customer success?” or you’re part of a mature Customer Success organization, TSIA can help you, your team, and your partners drive profitable growth.
TSIA’s Customer Success research is backed by over one million data points, and covers topics like scaling customer success, monetizing customer success, key customer success metrics and KPIs, staffing a customer success organization, adoption and health monitoring, and more.
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Customer Success Dashboards
This report focuses on the most commonly used KPIs, metrics, and health score variables that are used to inform customer success dashboards.
2022 Customer Success, Growth, and Renewal Compensation Study
This document reports research findings on compensation data related to the roles involved in delivering customer success and contract renewal.
TSIA Quick Poll Results: Ethical Dilemmas in Customer Success
This document reports key research findings on the topic of the ethical dilemmas customer success organizations face and how to prevent them.
The Future of Customer Success
TSIA asserts that customer success will become the dominant revenue engine for XaaS companies. This paper explains why.
Customer Success and Product Management Collaboration
A look at how a company’s product management and customer success organizations can collaborate for the benefit of the customer and business growth.
How to Talk to Your CEO About Funding Customer Success
Download the e-book and access the three budgeting principles of how to talk to your CEO about funding customer success.
Building a Successful Product Management–Customer Success Relationship
This report looks at how product management can work better with customer success and how customer success is dependent on product management.
Customer Success Organizational Structure 2022
This report focuses on customer success organizational structures and which alignment is best and most profitable for the organization.
The Essential Handshake Between Customer Success and Product Management
This report documents the first three first steps that should characterize any product management partnership with customer success.
Customer Success Telemetry Top Metrics and Dashboards for Growth and Efficiency
Join us for a discussion on the top metrics and dashboards needed for growth and efficiency in customer success.
R3 Poll Results: Top Metrics for Best Practices in Customer Success
This document reports key research findings on the topic of best practices associated with customer success metrics.
R3 Poll Results: Customer Success Pacesetters 2022
This document reports research findings on the topic of how customer success organizations rate their performance in terms of operational excellence.
TSIA conferences offer extensive insight and actionable takeaways for those in the customer success community.
You’ll find sessions focused on:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
SVP, Global Customer Success
Executive VP & Global Chief Customer Officer
SVP of Global Customer Success
SVP and GM of Customer Success
See the impact TSIA is making on the tech industry by helping Customer Success organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.