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When it comes to customer success trends and best practices, TSIA has its finger on the pulse. Our industry experts work directly with Customer Success
teams to help them benchmark their organizations so they can effectively optimize, scale, and grow.
What are recommendations related to establishing customer success capabilities and organizations?
What processes and tools do we use to monitor, track, and improve customer experience?
What are the key metrics that a customer success organization should monitor?
What models do companies use to determine the funding of their Customer Success organization?
How are Customer Success Organizations staffing their teams for optimum success?
How do I monitor customer usage and create effective usage scorecards?
How are service organizations determining where to apply specific service resources like TAMs and Customer Success Managers?
What are the responsibilities of the Customer Success organization regarding adoption, expansion and retention?
How do you enable and extend your Customer Success programs for Channel Partners?
What technology is available to support Customer Success Management teams?
What compensation models make sense for Customer Success Managers and other functions within Customer Success?
How should we use Customer Success managers as a way to streamline sales costs with a focus on effective adoption, renewals, and expansion?
Whether your company is still trying to answer the question, “What is customer success?” or you’re part of a mature Customer Success organization, TSIA can help you, your team, and your partners drive profitable growth.
TSIA’s Customer Success research is backed by over one million data points, and covers topics like scaling customer success, monetizing customer success, key customer success metrics and KPIs, staffing a customer success organization, adoption and health monitoring, and more.
In the Driver's Seat: 7 Critical Actions for Driving a Customer Success Organiza
Taking the helm of a customer success organization is no feat for the weary. There are so many variables that must be addressed to quickly ramp up . . .
The Three Charters of Customer Success
This whitepaper will help identify your organization's customer success charter for driving top-line revenue growth.
Driving Customer Success at Scale
Customer success holds the key to retaining customers and expanding revenues. Download TSIA's seven-step framework today.
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Compare and Contrast: Account Plans to Customer Success Plans
This paper looks at differences between Sales Account Plans and Customer Success Plans.
The State of Customer Success 2021
Get insight into the latest customer success research and trends and find out which investments you should be making to help scale your teams.
Customer Success Maturity Model
Five questions posed by companies trying to understand customer success, its impact toward legacy revenue models, and new XaaS subscriptions.
The State of Customer Success: 2021
A look at the state of customer success organizations, including the top issues facing CS executives and guidance on the top business challenges.
Two Worlds Colliding Bringing Together Customer Success and Renewal Teams
Join us for a discussion on how to ensure cost-effective adoption, retention, and expansion and set expectations for CSMs and Renewals Specialists.
Customer Success versus Customer Experience
Key differences in how CS and CX organizations operate so companies can ensure they are properly aligned, and customers understand what to expect.
The Building Blocks of Customer Success
Learn the basics of customer success, how to apply it to your current organization, and ensure recurring revenue and profits for years to come.
Best Practices in Customer Onboarding
This paper lays out the three fundamentals of customer onboarding and explores differentiated practices that lead to accelerated results.
Best Practices for Customer Success Onboarding
Get insight into common practices and processes for customer onboarding based on findings from TSIA’s 2020 Customer Success Onboarding survey.
TSIA conferences offer extensive insight and actionable takeaways for those in the customer success community.
You’ll find sessions focused on:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
VP, Global Customer Success
VP, Global Customer Success
Americas Head of Solutions Architecture and Customer Success
Executive VP & Global Chief Customer Officer
See the impact TSIA is making on the tech industry by helping Customer Success organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.