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Customer Success


Get Customer Success Research and Advisory with TSIA

When it comes to customer success trends and best practices, TSIA has its finger on the pulse. Our industry experts work directly with Customer Success
teams to help them benchmark their organizations so they can effectively optimize, scale, and grow.

Top Customer Success Challenges

Here’s a look at the top business challenges we’re currently helping our Customer Success members across the globe solve:​

Best practices for creating Customer Success capabilities and organizations
Improving the customer experience
Identifying key performance indicators (KPIs) and key metrics Customer Success organizations should be monitoring
Funding a Customer Success organization
 
Expand to see more business challenges we can help you solve+
 

TSIA Can Help

Whether your company is still trying to answer the question, “What is customer success?” or you’re part of a mature Customer Success organization, TSIA can help you, your team, and your partners drive profitable growth.

Experience Our Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices and
trends in customer success.

TSIA’s Customer Success research is backed by over one million data points, and covers topics like scaling customer success, monetizing customer success, key customer success metrics and KPIs, staffing a customer success organization, adoption and health monitoring, and more.

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Research Report

The Role of Customer Success in Freemium Offers

This report looks at which organizations are charged with helping care for freemium customers and converting them from free to fee.

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Research Report

Monetizing Customer Success

How to create compelling customer success portfolios that deliver higher business value to customers and greater service revenue growth.

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Research Report

How to Talk to Your CEO About Funding Customer Success

Download the ebook and access the three budgeting principles of how to talk to your CEO about funding customer success.

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6 Customer Success Investments Executives Should Anchor On

Get insight into the top six areas where customer success executives must drop anchor and invest extra time to ensure greater success and ROI.

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Research Report

2020 Monetizing Customer Success Study Readout

This report is a data readout based on the results of TSIA's 2020 Monetizing Customer Success Study.

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Research Report

Helping Customers Succeed: Three Distinct Plays

This report looks at unlocking business value through the science of customer success.

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In the Driver's Seat: 7 Critical Actions for Driving a Customer Success Organiza

Taking the helm of a customer success organization is no feat for the weary. There are so many variables that must be addressed to quickly ramp up . . .

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Research Report

The Three Charters of Customer Success

This whitepaper will help identify your organization's customer success charter for driving top-line revenue growth.

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White Papers

Driving Customer Success at Scale

Customer success holds the key to retaining customers and expanding revenues. Download TSIA's seven-step framework today.

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Research Report

Compare and Contrast: Account Plans to Customer Success Plans

This paper looks at differences between Sales Account Plans and Customer Success Plans.

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The State of Customer Success 2021

Get insight into the latest customer success research and trends and find out which investments you should be making to help scale your teams.

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Research Report

Customer Success Maturity Model

Five questions posed by companies trying to understand customer success, its impact toward legacy revenue models, and new XaaS subscriptions.

 
 
 
 

Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the customer success community.

You’ll find sessions focused on:

  • Operationalizing the customer journey
  • Enabling digital customer success
  • Accelerating customer success at scale
 
Stephen Fulkerson speaking at TSW
 
 

Experience Our Community

Join our community of customer success leaders.
 
 
 

Meet Our Customer Success Research Executives

This team of expert research executives heads up our customer success research practice.

Customer Success Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

Automation Anywhere

Steffen Low
VP, Global Customer Success

Tableau Software

Chris Bates
VP, Global Customer Success

AWS

Francessca Vasquez
Americas Head of Solutions Architecture and Customer Success

Infor

Nancy Mattenberger
Executive VP & Global Chief Customer Officer

 

TSIA Member Outcomes

Improving customer success performance.

See the impact TSIA is making on the tech industry by helping Customer Success organizations improve their performance.