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When it comes to customer success trends and best practices, TSIA has its finger on the pulse. Our industry experts work directly with Customer Success teams to help them benchmark their organizations so they can effectively optimize, scale, and grow.
What are recommendations related to establishing customer success capabilities and organizations?
What processes and tools do we use to monitor, track, and improve customer experience?
What are the key metrics that a customer success organization should monitor?
What models do companies use to determine the funding of their Customer Success organization?
How are Customer Success Organizations staffing their teams for optimum success?
How do I monitor customer usage and create effective usage scorecards?
How are service organizations determining where to apply specific service resources like TAMs and Customer Success Managers?
What are the responsibilities of the Customer Success organization regarding adoption, expansion and retention?
How do you enable and extend your Customer Success programs for Channel Partners?
What technology is available to support Customer Success Management teams?
What compensation models make sense for Customer Success Managers and other functions within Customer Success?
How should we use Customer Success managers as a way to streamline sales costs with a focus on effective adoption, renewals, and expansion?
Whether your company is still trying to answer the question, “What is customer success?” or you’re part of a mature Customer Success organization, TSIA can help you, your team, and your partners drive profitable growth.
TSIA’s Customer Success research is backed by over one million data points, and covers topics like scaling customer success, monetizing customer success, key customer success metrics and KPIs, staffing a customer success organization, adoption and health monitoring, and more.
Creating a Customer Journey that Maps to Success
Join us for a discussion on industry changes reshaping the face of journey mapping and learn best practices for running a journey mapping exercise.
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Delivering Customer Success via Partners
This document reviews key findings from the TSIA Delivering Customer Success via Partners Study study.
Critical Customer Success KPIs, Metrics, and Health Score Variables
This report focuses on customer success KPIs, metrics, and customer health variables, and which are the best to use in customer success organizations.
TSIA Customer Success Benchmarking
This report explains the critical role the TSIA Customer Success Benchmark process can play in driving organizational transformation.
2019 Customer Success Compensation for Participants
Data and summary results from the 2019 TSIA Customer Success Compensation Study specific to 5 key roles.
The Three Charters of Customer Success
This whitepaper will help identify your services organization's customer success charter for driving top-line revenue growth.
DocuSign’s Customer Success and Product Management Handshake: A Case Study
DocuSign's product and customer success handshake case study.
The State of Customer Success 2022
Join us to learn what’s trending in customer success so you can take proactive steps to have a successful 2022.
The Building Blocks of Customer Success
Learn the basics of customer success, how to apply it to your current organization, and ensure recurring revenue and profits for years to come.
The State of Customer Success: 2022
A look at the state of customer success organizations, including the top issues facing CS executives and guidance on the top business challenges.
Scaling Customer Success with Low and Digital Touch
Key industry changes in low touch and digital touch engagement strategies so that companies can scale their customer success organizations accordingly
Listen, Learn, and Improve: Best Practices in Customer Success Surveys
Learn customer success best practices for measuring voice of the customer (VOC) metrics and how to get the most value from the survey process.
TSIA conferences offer extensive insight and actionable takeaways for those in the customer success community.
You’ll find sessions focused on:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
Steffen Low SVP, Global Customer Success
Nancy Mattenberger Executive VP & Global Chief Customer Officer
Carlos Granda VP of Global Customer Success
Meenu Agarwal SVP and GM of Customer Success
See the impact TSIA is making on the tech industry by helping Customer Success organizations improve their performance.