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With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.
Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.
From understanding where to leverage digital capabilities to get greater efficiencies, to monetization strategies to generate additional revenue, and a whole lot more, we’ve got you covered.
There’s no better time than now to be a TSIA customer success member!
When it comes to customer success trends and best practices, TSIA has its finger on the pulse. Our industry experts work directly with Customer Success
teams to help them benchmark their organizations so they can effectively optimize, scale, and grow.
How do we monitor usage and adoption in order to create actionable customer health scorecards?
What are the key metrics that a customer success organization should monitor?
How do we establish customer success capabilities within our organization?
What compensation models make sense for customer success managers and other functions within customer success?
How do I create for-fee customer success offers that customers need and are willing to pay for?
How do we determine which accounts require specific service resources, such as technical account managers and customer success managers and how are they individually used for joint efforts?
What models do companies use to determine the funding of their customer success organization?
How do you enable and extend your customer success programs for channel partners?
What processes and tools do we use to monitor, track, and improve customer experience?
What are the responsibilities of the customer success organization regarding adoption, expansion, and retention?
Whether your company is still trying to answer the question, “What is customer success?” or you’re part of a mature Customer Success organization, TSIA can help you, your team, and your partners drive profitable growth.
TSIA’s Customer Success research is backed by over one million data points, and covers topics like scaling customer success, monetizing customer success, key customer success metrics and KPIs, staffing a customer success organization, adoption and health monitoring, and more.
Customer Success Telemetry Top Metrics and Dashboards for Growth and Efficiency
Join us for a discussion on the top metrics and dashboards needed for growth and efficiency in customer success.
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R3 Poll Results: Top Metrics for Best Practices in Customer Success
This document reports key research findings on the topic of best practices associated with customer success metrics.
R3 Poll Results: Customer Success Pacesetters 2022
This document reports research findings on the topic of how customer success organizations rate their performance in terms of operational excellence.
Checklist: Optimize Your Organization for Customer Success
Download the checklist to optimize for customer success and get a framework for customer churn and retention.
Product Management–Customer Success Operational Maturity Model
How to assess where companies are on the product management–customer success operational maturity curve and steps to mature inter-team engagement.
Creating a Customer Journey that Maps to Success
Join us for a discussion on industry changes reshaping the face of journey mapping and learn best practices for running a journey mapping exercise.
Delivering Customer Success via Partners
This document reviews key findings from the TSIA Delivering Customer Success via Partners Study study.
Critical Customer Success KPIs, Metrics, and Health Score Variables
This report focuses on customer success KPIs, metrics, and customer health variables, and which are the best to use in customer success organizations.
TSIA Customer Success Benchmarking
This report explains the critical role the TSIA Customer Success Benchmark process can play in driving organizational transformation.
2019 Customer Success Compensation for Participants
Data and summary results from the 2019 TSIA Customer Success Compensation Study specific to 5 key roles.
The Three Charters of Customer Success
This whitepaper will help identify your services organization's customer success charter for driving top-line revenue growth.
DocuSign’s Customer Success and Product Management Handshake: A Case Study
DocuSign's product and customer success handshake case study.
TSIA conferences offer extensive insight and actionable takeaways for those in the customer success community.
You’ll find sessions focused on:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
SVP, Global Customer Success
Executive VP & Global Chief Customer Officer
VP of Global Customer Success
SVP and GM of Customer Success
See the impact TSIA is making on the tech industry by helping Customer Success organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.