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What did customers learn? Can they apply what they’ve learned on the job? Will what they’ve learned make an impact?
Conducting Level 1 evaluation is the starting point, not the ending point in the evaluation process. By not engaging beyond this level, there is a plethora of valuable data education organizations are leaving on the table. Without next level data, you miss the chance to understand how learning critical skills, or lack of learning, impacts adoption.
For more insights on the evaluation process and how you can apply the Kirkpatrick Evaluation model, our Education Services team is here to help. Not a member? Reach out today and find out how TSIA can help you with customer training evaluations, learning evaluations, and beyond.
January 13, 2022
Maria Manning-Chapman, is the distinguished vice president of education services research for TSIA. She has more than 25 years of education experience in the high-technology industry. Maria is well versed in the dynamics of running an education services business and has held leadership positions in operations, virtual learning, business development, curriculum development, delivery, and partner management over the course of her career.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.