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COVID-19 Resource Center
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Are you struggling to define a successful customer training strategy that will lay the foundation for continued customer success? TSIA’s data-driven
insights, peer-learning opportunities, and detailed analysis of top customer training trends allow our members to successfully increase product adoption
and customer usage within their organizations. At TSIA, we have a dedicated research practice and a team of industry experts to help technology companies build
and grow their customer training programs, called "Education Services." TSIA’s Education Services membership can provide your organization with the most
comprehensive benchmarking data in the industry, exclusive insights on current trends, and expert advice along the way. We help your organization train
customers for long-term success.
What does the margin, investment, and profit profile look like for a revenue-generating education services business?
What metrics are companies using to evaluate the health and effectiveness of the ES business?
What components of a subscription model will be used to define the offer; individual vs. enterprise, all access vs. limited access, all modalities vs. some modalities, etc.?
What are the approaches used in establishing base price for classroom, virtual and onsite training, and e-learning? What are key considerations when evaluating pricing mechanisms such as subscription plans, training credit programs, etc.
What is the impact to the business model in free vs fee-based education offerings and what is the free to fee continuum (meaning what type of ES offers may be provided at no charge, like YouTube videos vs. those for which a fee is customarily charged, like onsite training)?
What are the best practices in content development, given the many trends, such as cloud and mobile technologies, that are influencing its future?
Do we have a strategy that considers all modalities of learning, evaluates the best way to deploy content in the context of the modality and employs tools to develop content effectively and efficiently?
Have we incorporated content, delivery, sales, the ES business charter and any other critical variables in the formation of a comprehensive education services strategy?
What are current trends in ES delivery models?
What are the key practices for building ES offers that span a range from new courseware development to adoption and outcome offers?
What are the considerations for establishing, building and deploying a certification program for customers, partners and/or internal employees?
How can Education Services leverage social platforms to build collaboration and interaction between learner and between learners and education staff?
What is the average realized price and discount percentage for classroom, virtual and onsite training, certification and custom content development, for customers and partners?
How the Pandemic Has Impacted Classroom Training
What happens to education revenue when it is highly dependent on face-to-face training and most of the world is mandating social distancing?
How the Pandemic Has Impacted Virtual Instructor-Led Training
The impact of COVID-19 on virtual instructor-led training.
How the Pandemic Has Impacted Onsite Training
The impact of COVID-19 on onsite training.
Collaboration Between Education Services and Support Services
Analysis of five key questions that were asked about collaboration between education services and support services organizations.
Bridging the Gap Between Education and Support Services Organizations
Join us to learn how to improve collaboration between Education and Support organizations to enhance customer experience and drive product adoption.
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Data Analytics and Education Services
Using TSIA's 5-step Consumption Analytics Framework, this case study examines Juniper University Education Services (JUES) journey to data powerhouse.
Optimizing Education Revenue in the New Normal
In this TSIA webinar, we’ll discuss current revenue status and review some approaches customer training orgs can take to maintain and grow revenue.
TSIA Education Services Benchmarking
This report provides details on TSIA's current benchmarking methodology for education services.
Stories from the Frontline Managing an Education Business Amid a Pandemic
Join us to hear the frontline experiences of two TSIA member companies who are adapting their models to fit and address current challenges.
Slides | Customer Training in the Time of Coronavirus
Get insight into how COVID-19 is impacting customer training organizations today and how they’re responding to current challenges.
Customer Training in the Time of Coronavirus 1
Learn about the impact of COVID-19 on customer training and what the education landscape will be post COVID-19.
The Impact of COVID-19 on Classroom Training
TSIA conferences offer extensive insight and actionable takeaways for those in the education services community. You’ll learn how to streamline your services while improving customer satisfaction and decreasing attrition rates. In addition, you’ll find the answers to the following questions:
Maria Manning-Chapman is TSIA’s vice president of education services research. She works closely with member companies to deliver research and advisory programs focused on helping them optimize their customer training organizations and effectively drive product usage and customer adoption.
Learn more about Maria.
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
SVP, Global Head of Digital Learning Solutions & Product Knowledge Portfolio
Director, Global Skills Initiative
Director, Global Educational Services
Director of Learning Services
In this video clip, one of our Education Services members talks about how TSIA helped him overcome a service business challenge around pricing.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.