TSIA's detailed analysis of the industry has identified a top set of education services business challenges that we address through our membership program.
Do we have a strategy that considers all modalities of learning, evaluates the best way to deploy content in the context of the modality and employs tools to develop content effectively and efficiently?
What does the margin, investment, and profit profile look like for a revenue-generating education services business?
What metrics are companies using to evaluate the health and effectiveness of the ES business?
Have we incorporated content, delivery, sales, the ES business charter and any other critical variables in the formation of a comprehensive education services strategy?
What are the approaches used in establishing base price for classroom, virtual and onsite training, and e-learning? What are key considerations when evaluating pricing mechanisms such as subscription plans, training credit programs, etc.
What are the considerations for establishing, building and deploying a certification program for customers, partners and/or internal employees?
What are current trends in ES delivery models?
What is the impact to the business model in free vs fee-based education offerings and what is the free to fee continuum (meaning what type of ES offers may be provided at no charge, like YouTube videos vs. those for which a fee is customarily charged, like onsite training)?
How can Education Services leverage social platforms to build collaboration and interaction between learner and between learners and education staff?
What are the key practices for building ES offers that span a range from new courseware development to adoption and outcome offers?
What is the average realized price and discount percentage for classroom, virtual and onsite training, certification and custom content development, for customers and partners?
What components of a subscription model will be used to define the offer; individual vs. enterprise, all access vs. limited access, all modalities vs. some modalities, etc.?
What are the best practices in content development, given the many trends, such as cloud and mobile technologies, that are influencing its future?
Transforming Services with Video: Are You Keeping Up?
TSIA’s recent Video in Learning survey reveals that more than 52% of all e-learning titles are now video-based. Are you staying on trend?
Get access to member content
View content summary
The Usage of Video in Online Learning: Survey Findings
Findings from the 2018 Video in Learning survey that looks at the usage of video in learning, and covers practices, metrics and technology.
The Five Best Practices for the Usage of Video in Online Learning: Abridged Surv
Based on the TSIA Video in Learning survey, this abridged report shares the five best practices for using video in online learning.
Keeping Your Head Above Water: Content Maintenance in a XaaS World
As companies transition to XaaS business models, an ongoing challenge for Education Services (ES) organizations is the endless content maintenance . . .
The State of Customer Training 2018
This webinar covers four trending items for education services organizations in 2018 based on TSIA members’ top service business challenges in 2017.
The State of Education Services: 2018
This report features what’s trending in education services this year and serves as a guide on how to achieve success in 2018 and beyond.
Training Practices Quick Poll: Summary of Findings
Education Services Quick Poll covering providing lunch for public classroom training, electronic versus print publication, and usage of assessment.
Education Services Revenue Preservation and Growth: What's Your Game Plan?
This article discusses 7 strategies and includes over 25 tactics that ES organizations can use to preserve and grow ES revenue.
Best Practices in Training Delivery
Training delivery has become both a Pandora’s box and a panacea. Leverage delivery best practices to optimize your education services business.
2017 Education Services Compensation Survey Findings
This research article highlights the findings of the 2017, biennial, Education Services Compensation Survey .
Pricing Strategy: It's More Than Just Price (Abridged)
This report addresses various pricing pressures for education offers and provides considerations for minimizing price erosion.
Authorized Training Partner Best Practices
Education services organizations are always looking for ways to reach more customers without having to add headcount. Authorized Training Partners . . .
Maria Manning-Chapman is TSIA’s vice president of education services research. She works closely with member companies to deliver research and advisory programs focused on helping them optimize their Education Services organizations and effectively drive product usage and customer adoption.
Learn more about Maria.
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
Sr. Director and General Manager
VP, Global Head of Digital Learning Solutions & Product Knowledge Portfolio
VP, WW Education Services
SVP, Developer Relations & GM Trailhead
See the impact TSIA is making on the tech industry by helping education services organizations improve their performance.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.