TSIA's detailed analysis of the industry has identified a top set of education services business challenges that we address through our membership program.
Do we have a strategy that considers all modalities of learning, evaluates the best way to deploy content in the context of the modality and employs tools to develop content effectively and efficiently?
What does the margin, investment, and profit profile look like for a revenue-generating education services business?
What metrics are companies using to evaluate the health and effectiveness of the ES business?
Have we incorporated content, delivery, sales, the ES business charter and any other critical variables in the formation of a comprehensive education services strategy?
What are the approaches used in establishing base price for classroom, virtual and onsite training, and e-learning? What are key considerations when evaluating pricing mechanisms such as subscription plans, training credit programs, etc.
What are the considerations for establishing, building and deploying a certification program for customers, partners and/or internal employees?
What are current trends in ES delivery models?
What is the impact to the business model in free vs fee-based education offerings and what is the free to fee continuum (meaning what type of ES offers may be provided at no charge, like YouTube videos vs. those for which a fee is customarily charged, like onsite training)?
How can Education Services leverage social platforms to build collaboration and interaction between learner and between learners and education staff?
What are the key practices for building ES offers that span a range from new courseware development to adoption and outcome offers?
What is the average realized price and discount percentage for classroom, virtual and onsite training, certification and custom content development, for customers and partners?
What components of a subscription model will be used to define the offer; individual vs. enterprise, all access vs. limited access, all modalities vs. some modalities, etc.?
What are the best practices in content development, given the many trends, such as cloud and mobile technologies, that are influencing its future?
The State of Customer Training 2019
Learn current trends impacting education services organizations and find out which capabilities and strategies you’ll need to consider for success.
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The Perfect Partnership: Education Services and Support Services
Mentor Graphic’s digital learning journey and how its vision of customer knowledge acquisition led to a partnership with the Mentor Support Center.
The State of Education Services: 2019
This report discusses key marketplace trends and critical capabilities that education services organizations must acquire to ensure success in 2019.
2018 Education Services Pricing Survey: Subscription Offers (Abridged)
This report covers abridged results from the portal questionnaire portion of the 2018 Education Services Pricing Survey.
Education Subscription Offers: Knock-Knock Who's There?
Uncover the important factors that make education subscription offers both effective and profitable.
Education Services Sales
This research report summarizes findings from the Education Services Sales Summit and highlights nine sales best practices.
Education Services Sales: All Work, No Play
Join us for this 30-minute webinar to discuss how TSIA can help you develop a successful sales strategy.
Transitioning from the Traditional Transactional Stage to the Experiment Stage
First part in a 3-part series that addresses the transition that education services organizations must make to support a SaaS business model.
The Usage of Video in Online Learning: Survey Findings
Findings from the 2018 Video in Learning survey that looks at the usage of video in learning, and covers practices, metrics and technology.
Transforming Services with Video: Are You Keeping Up?
TSIA’s recent Video in Learning survey reveals that more than 52% of all e-learning titles are now video-based. Are you staying on trend?
The Five Best Practices for the Usage of Video in Online Learning: Abridged Surv
Based on the TSIA Video in Learning survey, this abridged report shares the five best practices for using video in online learning.
Keeping Your Head Above Water: Content Maintenance in a XaaS World
As companies transition to XaaS business models, an ongoing challenge for Education Services (ES) organizations is the endless content maintenance . . .
TSW offers extensive insight and actionable takeaways for those in the education services community. You’ll learn how to streamline your services while improving customer satisfaction and decreasing attrition rates. In addition, you’ll find the answers to the following questions:
Maria Manning-Chapman is TSIA’s vice president of education services research. She works closely with member companies to deliver research and advisory programs focused on helping them optimize their Education Services organizations and effectively drive product usage and customer adoption.
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