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With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.
Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.
From implementing education-as-a-service offers to properly targeting the existing install base, and a whole lot more, we’ve got you covered.
There’s no better time than now to be a TSIA education services member!
Are you struggling to define a successful customer training strategy that will lay the foundation for continued customer success? TSIA’s data-driven insights, peer-learning opportunities, and detailed analysis of top customer training trends allow our members to successfully increase product adoption and customer usage within their organizations. At TSIA, we have a dedicated research practice and a team of industry experts to help technology companies build and grow their customer training programs, called "Education Services." TSIA’s Education Services membership can provide your organization with the most comprehensive benchmarking data in the industry, exclusive insights on current trends, and expert advice along the way. We help your organization train customers for long-term success.
What practices and tactics can the ES organization employ to help drive continuous content consumption?
What components of a subscription model will be used to define the offer; individual vs. enterprise, all access vs. limited access, all modalities vs. some modalities, etc.?
What metrics are companies using to evaluate the health and effectiveness of the ES business?
What is the alignment of the company with the education services strategy and charter, and vice versa, in support of a corporate XaaS business model?
What does the investment, margin, and profit profile look like in a revenue-generating education services business?
How can we have an end-to-end free/fee strategy in which both free and fee are integrated throughout the customer product journey?
Is education services integrated into the customer success strategy? What is the role of the ES organization in the fulfillment of customer success?
What data does education services mine and analyze to demonstrate value, help drive product adoption, enable content consumption, and make informed business decisions?
How do we develop and deploy education content effectively and efficiently?
What are the approaches used in establishing base price for classroom, virtual and onsite training, and e-learning? What are key considerations when evaluating pricing mechanisms such as subscription plans, training credit programs, etc. What are the considerations for fee to free in pricing strategy?
What are the considerations for establishing, building and deploying a certification program for customers, partners and/or internal employees?
What are the considerations for leveraging digital transformation/strategy in the customer learning experience?
Whether your company is still trying to answer the question, “How should we develop an education services program?” or you’re part of a mature customer training organization, TSIA can help you and your team drive profitable growth and increase product adoption.
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Framework: The Education Services Technology Stack
This framework provides a broad view of technologies that could benefit all business functions across an education services organization.
How to Launch a Lead Generation Program with Services and Customer Success
A step-by-step guide for how to launch a pilot lead generation program at your company by utilizing your services and customer success teams.
2019 Compensation Models for Subscription Sales
Emerging practices and trends for measuring and compensating salespeople to sell subscription or XaaS offers.
The XaaS Transformation: Workstreams, Capabilities and Friction Points
This report helps the reader understand the aspects of the transformation from selling technology as an asset to selling technology as a service.
SLAs, SLOs, and KPIs for Managed Services
This report provides a comprehensive list of SLAs, SLOs, and KPIs used by MS businesses and SLA selection guidance to consider when crafting SLAs.
Driving Content Consumption and Learning Subscription Renewal
This report covers the findings of the Content Consumption and Learning Subscription Renewal Survey.
Field Services Key Metrics
This TSIA DataView provides a list of key metrics and the details on current industry performance on them.
Customer Success Key Metrics
Support Services Key Metrics
Managed Services Key Metrics
Professional Services Key Metrics
This TSIA DataView provides a list of key professional services metrics and details current industry performance on them.
Education Services Key Metrics
This TSIA DataView provides a list of key education services metrics and details current industry performance on them.
TSIA conferences offer extensive insight and actionable takeaways for those in the education services community. You’ll learn how to streamline your services while improving customer satisfaction and decreasing attrition rates. In addition, you’ll find the answers to the following questions:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
SVP, Global Head of Digital Learning Solutions & Product Knowledge Portfolio
Amy Regan Morehouse
SVP, Trailhead GTM
Director of Learning Services
Educational Services Global Delivery Managers
See the impact TSIA is making on the technology and services industry by helping education services organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.