Education Services

Education Services Business Challenges

We know what's trending in education services.

TSIA's detailed analysis of the industry has identified a top set of education services business challenges that we address through our membership program.

Expand to view the top education services business challenges +

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in education services.

August 07

Developing a Learning Subscription Renewal Strategy: What’s Your’s?

Learn how a robust subscription “workout” program can help your ES organization build and maintain a healthy and fit subscription offer.

July 11

Leverage Certification to Establish Customer Advocacy

Join us to discover how combining your current ecosystem with a certification initiative can further fortify your business for long-term success.

Research Report

2018 Education Services Pricing Survey

Results from the 2018 Education Services Pricing Survey. Discusses list and realized price for individual and enterprise subscription offers.

Research Report

Content Development in the Age of XaaS

A look at how ES organizations are coping with the increase in content volume and frequency of updates brought about by XaaS as a business model.


The State of Customer Training 2019

Learn current trends impacting education services organizations and find out which capabilities and strategies you’ll need to consider for success.

Research Report

The Perfect Partnership: Education Services and Support Services

Mentor Graphic’s digital learning journey and how its vision of customer knowledge acquisition led to a partnership with the Mentor Support Center.

Research Report

The State of Education Services: 2019

This report discusses key marketplace trends and critical capabilities that education services organizations must acquire to ensure success in 2019.

Research Report

2018 Education Services Pricing Survey: Subscription Offers (Abridged)

This report covers abridged results from the portal questionnaire portion of the 2018 Education Services Pricing Survey.


Education Subscription Offers: Knock-Knock Who's There?

Uncover the important factors that make education subscription offers both effective and profitable.

Research Report

Education Services Sales

This research report summarizes findings from the Education Services Sales Summit and highlights nine sales best practices.


Education Services Sales: All Work, No Play

Join us for this 30-minute webinar to discuss how TSIA can help you develop a successful sales strategy.

Research Report

Transitioning from the Traditional Transactional Stage to the Experiment Stage

First part in a 3-part series that addresses the transition that education services organizations must make to support a SaaS business model.


Attend a TSW Conference

TSW offers extensive insight and actionable takeaways for those in the education services community. You’ll learn how to streamline your services while improving customer satisfaction and decreasing attrition rates. In addition, you’ll find the answers to the following questions:

  • Beyond the smile sheets: How is education services measuring value?
  • How is education services partnering with other service lines to enhance or improve the customer experience?
  • Which technology education services is using in the provision of its learning and content development?
Maria Manning-Chapman speaking at TSW

Experience Our Community

Join our community of education services leaders.

Meet Our Education Services Research Expert

Maria Manning-Chapman is TSIA’s vice president of education services research. She works closely with member companies to deliver research and advisory programs focused on helping them optimize their Education Services organizations and effectively drive product usage and customer adoption.

Learn more about Maria.


Education Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.


Jan Meyer
VP, Global Head of Digital Learning Solutions & Product Knowledge Portfolio


Donna Walker
Director, Global Skills Initiative

Emerson Automation Solutions

Jeffrey Hackney
Director, Global Educational Services


Amy Regan Morehouse
SVP, Trailhead GTM


TSIA Member Outcomes

Increase product adoption and grow education services revenue.

See the impact TSIA is making on the tech industry by helping education services organizations improve their performance.