Education Services

Get Customer Training Best Practices and Advisory with TSIA

Are you struggling to define a successful customer training strategy that will lay the foundation for continued customer success? TSIA’s data-driven
insights, peer-learning opportunities, and detailed analysis of top customer training trends allow our members to successfully increase product adoption
and customer usage within their organizations. At TSIA, we have a dedicated research practice and a team of industry experts to help technology companies build
and grow their customer training programs, called "Education Services." TSIA’s Education Services membership can provide your organization with the most
comprehensive benchmarking data in the industry, exclusive insights on current trends, and expert advice along the way. We help your organization train
customers for long-term success. 

Top Customer Training Challenges  

Here’s a look at the top business challenges we’re currently helping our Education Services members across the globe solve: 

Developing an education services business model
Defining education services metrics
Identifying the subscription model definition for customer training
Developing education services pricing practices and policies

Expand to see more business challenges we can help you solve+

Experience Our Customer Training Research

Get solutions to your customer training challenges around pricing, renewal, social strategy, and more.


Learning Subscriptions and Premium Service Offers: A New Route to Market

Discover a new route to market for customer training subscriptions and premium service offers in this 45-minute webinar from TSIA.

Research Report

Driving Content Consumption and Learning Subscription Renewal

This report covers the findings of the Content Consumption and Learning Subscription Renewal Survey.


Developing a Learning Subscription Renewal Strategy: What’s Yours?

Learn how a robust subscription “workout” program can help your ES organization build and maintain a healthy and fit subscription offer.


Leverage Certification to Establish Customer Advocacy

Join us to discover how combining your current ecosystem with a certification initiative can further fortify your business for long-term success.

Research Report

2018 Education Services Pricing Survey

Results from the 2018 Education Services Pricing Survey. Discusses list and realized price for individual and enterprise subscription offers.

Research Report

Content Development in the Age of XaaS

A look at how ES organizations are coping with the increase in content volume and frequency of updates brought about by XaaS as a business model.


The State of Customer Training 2019

Learn current trends impacting education services organizations and find out which capabilities and strategies you’ll need to consider for success.

Research Report

The Perfect Partnership: Education Services and Support Services

Mentor Graphic’s digital learning journey and how its vision of customer knowledge acquisition led to a partnership with the Mentor Support Center.

Research Report

The State of Education Services: 2019

This report discusses key marketplace trends and critical capabilities that education services organizations must acquire to ensure success in 2019.

Research Report

2018 Education Services Pricing Survey: Subscription Offers (Abridged)

This report covers abridged results from the portal questionnaire portion of the 2018 Education Services Pricing Survey.


Education Subscription Offers: Knock-Knock Who's There?

Uncover the important factors that make education subscription offers both effective and profitable.

Research Report

Education Services Sales

This research report summarizes findings from the Education Services Sales Summit and highlights nine sales best practices.


Attend a TSW Conference

TSW offers extensive insight and actionable takeaways for those in the education services community. You’ll learn how to streamline your services while improving customer satisfaction and decreasing attrition rates. In addition, you’ll find the answers to the following questions:

  • Beyond the smile sheets: How is education services measuring value?
  • How is education services partnering with other service lines to enhance or improve the customer experience?
  • Which technology education services is using in the provision of its learning and content development?
Maria Manning-Chapman speaking at TSW

Experience Our Community

Join our community of education services leaders.

Meet Our Education Services Research Expert

Maria Manning-Chapman is TSIA’s vice president of education services research. She works closely with member companies to deliver research and advisory programs focused on helping them optimize their customer training organizations and effectively drive product usage and customer adoption.

Learn more about Maria.


Education Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.


Jan Meyer
SVP, Global Head of Digital Learning Solutions & Product Knowledge Portfolio


Donna Walker
Director, Global Skills Initiative

Emerson Automation Solutions

Jeffrey Hackney
Director, Global Educational Services


Mike Phelan
VP, Professional Service Strategy


TSIA Member Outcomes

Enhancing education services offers and achieving revenue growth.

In this video clip, one of our Education Services members talks about how TSIA helped him overcome a service business challenge around pricing.