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Education Services


Education Services Business Challenges

We know what's trending in education services.

TSIA's detailed analysis of the industry has identified a top set of education services business challenges that we address through our membership program.

Expand to view the top education services business challenges +
 

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in education services.

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The State of Customer Training 2019

Learn current trends impacting education services organizations and find out which capabilities and strategies you’ll need to consider for success.

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Research Report

The Perfect Partnership: Education Services and Support Services

Mentor Graphic’s digital learning journey and how its vision of customer knowledge acquisition led to a partnership with the Mentor Support Center.

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Research Report

The State of Education Services: 2019

This report discusses key marketplace trends and critical capabilities that education services organizations must acquire to ensure success in 2019.

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Research Report

2018 Education Services Pricing Survey: Subscription Offers (Abridged)

This report covers abridged results from the portal questionnaire portion of the 2018 Education Services Pricing Survey.

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Education Subscription Offers: Knock-Knock Who's There?

Uncover the important factors that make education subscription offers both effective and profitable.

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Research Report

Education Services Sales

This research report summarizes findings from the Education Services Sales Summit and highlights nine sales best practices.

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Education Services Sales: All Work, No Play

Join us for this 30-minute webinar to discuss how TSIA can help you develop a successful sales strategy.

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Research Report

Transitioning from the Traditional Transactional Stage to the Experiment Stage

First part in a 3-part series that addresses the transition that education services organizations must make to support a SaaS business model.

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Research Report

The Usage of Video in Online Learning: Survey Findings

Findings from the 2018 Video in Learning survey that looks at the usage of video in learning, and covers practices, metrics and technology.

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Transforming Services with Video: Are You Keeping Up?

TSIA’s recent Video in Learning survey reveals that more than 52% of all e-learning titles are now video-based. Are you staying on trend?

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Research Report

The Five Best Practices for the Usage of Video in Online Learning: Abridged Surv

Based on the TSIA Video in Learning survey, this abridged report shares the five best practices for using video in online learning.

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Presentation

Keeping Your Head Above Water: Content Maintenance in a XaaS World 

As companies transition to XaaS business models, an ongoing challenge for Education Services (ES) organizations is the endless content maintenance . . .

 
 
 

Attend a TSW Conference

TSW offers extensive insight and actionable takeaways for those in the education services community. You’ll learn how to streamline your services while improving customer satisfaction and decreasing attrition rates. In addition, you’ll find the answers to the following questions:

  • Beyond the smile sheets: How is education services measuring value?
  • How is education services partnering with other service lines to enhance or improve the customer experience?
  • Which technology education services is using in the provision of its learning and content development?
Maria Manning-Chapman speaking at TSW
 
 

Experience Our Community

Join our community of education services leaders.
 
 
 

Meet Our Education Services Research Expert

Maria Manning-Chapman is TSIA’s vice president of education services research. She works closely with member companies to deliver research and advisory programs focused on helping them optimize their Education Services organizations and effectively drive product usage and customer adoption.

Learn more about Maria.

 

Education Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

Cisco Learning Services

Milind Gurjar
Sr. Director and General Manager

SAP

Jan Meyer
VP, Global Head of Digital Learning Solutions & Product Knowledge Portfolio

VMWare

Robin Gunn
VP, WW Education Services

Salesforce

Sarah Franklin
EVP, Dev Relations & GM Trailhead

 

TSIA Member Outcomes

Increase product adoption and grow education services revenue.

See the impact TSIA is making on the tech industry by helping education services organizations improve their performance.