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TSIA continues to focus research on monetizing Customer Success offerings; this will be a key topic of discussion at our upcoming Technology and Services World (TSW) Conference.
At TSW, Service Offer Management experts will present research and tangible strategies to help service offer leaders navigate these industry transformations. The role of service offer and portfolio management has never been more complex or more important. TSIA’s Service Offer Management research practice helps service offer leaders identify and build the pacesetter practices they need to create tangible, differentiated service offers and manage them within a diverse portfolio of outcome-based offers.
To learn more about TSW and how it can help you monetize your service offer portfolios, explore the TSW Conference page or reach out to get more information.
September 29, 2021
Hal Stanley is the senior director of service offer portfolio research for TSIA. In this role, Hal is responsible for the research agenda that informs his engagement with member companies offering them best practices and data-influenced research for creating compelling service offers. Hal has over 20 years of experience in the industry. He has held various roles where he was responsible for developing customer success strategies, customer experience tuning, strategic planning, and services product management.
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The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.