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Service Offer Management


Your Resource for Navigating this Economy

With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.

Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.

From maximizing expansion and upsell opportunities, to eliminating portfolio confusion and complexity, and a whole lot more, we’ve got you covered.

There’s no better time than now to be a TSIA service offer management member!

Get Service Offer Management Best Practices and Advisory with TSIA

Are you struggling to create service offers that fit your buyer’s needs and capture the value your organization needs to sustain them?

At TSIA, we have a research and advisory practice dedicated to helping you create compelling service offers and sell them effectively. We call this practice “Service Offer Management.” TSIA’s Service Offer Management membership provides focused, data-influenced research on the best practices for creating compelling offers, optimizing pricing strategies, transitioning to outcome based service offerings, and more.

Whether you’re a traditional technology IT and services company, a born-in-the-cloud SaaS company, or an industrial equipment manufacturer, TSIA’s exclusive insights and service offer management best practices can help you exceed your goals.

Top Service Offer Management Challenges

Here are a few of the business challenges we help our Service Offer Management members across the globe solve:

Market discovery for service offer success
Designing premium service offers
Pricing service offers
Launching service offers
Expand to see more business challenges we can help you solve+
 

TSIA Can Help

Learn more about how TSIA can help your organization launch new service offerings, and connect these offers to business value.

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in service offer management.

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The Future of Service Offer Management

Learn how an aligned focus on offer value is the key to competitive differentiation, and hear predictive insights for the future of service offers.

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Data View

TSIA Quick Poll Results: 2022 Multiyear Practices

This Data View explores trends in multiyear practices for hardware, software, and technology services provider companies.

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Data View

Trends in Technology and Service Pricing

Are technology prices increasing? Are technology services prices increasing with inflation?

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Data View

R3 Poll Results: 2022 Service Offer Bundling

This Data View shares the results of the 2022 Service Offer Bundling R3 Poll, with a special focus on software provider company results.

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How Effective Are You at Monetizing Service Offers?

Discover how well your company is monetizing the value delivered by your technology service activities with TSIA's SMPR benchmark.

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Climbing the Value Ladder: Boost your Service Monetization Power

Is your company leaving money on the table when it comes to charging for service activities? To help companies answer this question, TSIA has defined . . .

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Designing Viable XaaS Offers

In this session, Hal Stanley, Sr. Director of Service Portfolio Research at TSIA, reviews what it takes to deliver compelling XaaS offers that are . . .

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Research Report

2021 Education Services Offer Development Survey Findings

Findings from the 2021 Educations Services Offer Development Survey.

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The State of Service Offer Management 2022

This 2022 "State of Service Offer Management" webinar outlines key trends impacting service offer leaders.

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Research Report

The State of Service Offer Management: 2022

Key trends impacting service offer management business leaders for 2022

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Surfing the Edge of Chaos: Service Offer Management

Learn how to balance customer choice and portfolio complexity without resorting to custom offers.

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Trends in Service Offer Management 2021

Service offer managers are increasingly expected to deliver services revenue growth with a healthy margin. In a tumultuous year for the technology . . .

 
 
 
 

Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the subscription services community. You’ll discover how to optimize your service offerings, in addition to discovering best practices for service offer convergence.

Additionally, you will learn more about:

  • Launching new service offerings
  • Connecting service offers to business value
  • Monetizing Customer Success services
 
Hal Stanley speaking at a TSIA Conference
 
 

Experience Our Community

 

Meet Our Service Offer Management Research Executive

This expert research executive heads up our service offer management research practice.

Service Offer Management Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

Salesforce

Anna Le
SVP, Customer Success Group Offer Management

AVEVA Software, LLC

Michael Pring
SVP, Customer Support & Success

CDW

Thomas DeCoster
VP, Integrated Services Sales

Siemens Digital Industries Software

Jeff Zobrist
VP Global Partner Network and Go-To-Market

 

TSIA Member Outcomes

Improving service offer portfolio performance.

See the impact TSIA is making on the tech industry by helping service offer organizations improve their performance.