Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
COVID-19 Resource Center
If you believe you are seeing this message in error,
please let us know.
Are you struggling to create service offers that fit your buyer’s needs and capture the value your organization needs to sustain them?
At TSIA, we have a research and advisory practice dedicated to helping you create compelling service offers and sell them effectively. We call this practice “Service Offer Management.” TSIA’s Service Offer Management membership provides focused, data-influenced research on the best practices for creating compelling offers, optimizing pricing strategies, transitioning to outcome based service offerings, and more.
Whether you’re a traditional technology IT and services company, a born-in-the-cloud SaaS company, or an industrial equipment manufacturer, TSIA’s exclusive insights and service offer management best practices can help you exceed your goals.
What are best practices for launching new service offerings?
How do I create for fee customer success offerings that customers need and are willing to pay for?
What are the capabilities I need to build in order to connect new service offers to customer business value?
What are best practices for defining and developing outcome based service offerings?
What are the common deliverables, hours of coverage, and pricing methodologies for support service offerings?
How do I create premium/platinum support offerings that customers need and are willing to pay for?
What are best practices for harmonizing the support portfolio after acquiring a new company?
How do I move from a free to a fee-based support services model?
We are attempting to rationalize our service offerings across all existing service lines.
Which value-added services are emerging across the technology industry, and which are commonly offered?
How are service organizations determining where to apply specific service resources like TAMs and Customer Success Managers?
What are the service attributes of adoption services that are chargeable to the customer?
How do I benchmark my company's recurring service revenue performance versus the industry?
How fast are revenues shifting from on-premise business models to cloud computing?
What are the best practices for transitioning from a hardware maintenance model, to also monetizing software maintenance?
Learn more about how TSIA can help your organization launch new service offerings, and connect these offers to business value.
TSIA’s Subscription Sales research is backed by triple-validated industry data, and covers topics like subscription sales best practices,
as-a-service sales strategy, SaaS compensation models, and more.
Mining the Consumption Gap for Revenue Growth
Explore several best practices your organization can deploy right now to maximize revenue and reduce the risk for your subscription-based offers.
The Building Blocks of Customer Growth and Renewals
Organization strategy for renewing recurring revenue.
View Members-Only Content Summary
Ask about TSIA membership to access.
Already a TSIA member? Sign In.
2020 Monetizing Customer Success Study Readout
This report is a data readout based on the results of TSIA's 2020 Monetizing Customer Success Study.
Customer Experience Preferences in the Renewal Cycle
This Dataview shares how customers would like to interact during the renewal process.
The Power of Policy and the Guts to Govern: How Effective Use Policy and Governa
In this BCAS session, Jack Johnson, VP of Research for the Customer Growth and Renewal practice, will guide participants in an exploration of the . . .
Creating Value with Compelling Service Offers
Discover how to create compelling service offers using TSIA’s Offer Value Stream framework.
Trends in Service Offer Management
In a dynamic year for service offer management professionals, mega-trends continue to push on-premise, product-centric business models to the cloud, . . .
Supercharge Your Revenue and Customer Outcomes by Monetizing Customer Success
Monetizing customer success is the easiest way to fund your customer success organization, but the benefits don’t stop there. Higher retention rate, . . .
Who Should Own Renewals: Why CSMs and Renewal Specialist Are the Right Choice
Whether building a renewal strategy from the ground up or improving customer success operations, come and share your story and learn from other . . .
The Critical Practices for Customer Growth and Retention (sponsored by Freshwork
Are you a Services or Customer Success executive who has responsibility for both renewal and growth? Are you a sales leader who wants to learn about . . .
Panel | Service Offer Creation
The technology industry is accelerating toward offerings designed to continually deliver value and outcomes, away from product ownership and toward . . .
TSIA Emerging Research: Creating, Growing, and Renewing Customer Value
As an unbiased research firm, TSIA is actively evaluating past and current industry trends, to continuously improve the data insight that comes from . . .
TSIA conferences offer extensive insight and actionable takeaways for those in the subscription services community. You’ll discover how to optimize your service offerings, in addition to discovering best practices for service offer convergence.
Additionally, you will learn more about:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
Senior VP, Customer Success Group Offer Management
VP, Global Services Product Management
VP, HPE Portfolio Services
VP, Product Management, Customer Experience
See the impact TSIA is making on the tech industry by helping service offer organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.