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Are you struggling to create service offers that fit your buyer’s needs and capture the value your organization needs to sustain them?
At TSIA, we have a research and advisory practice dedicated to helping you create compelling service offers and sell them effectively. We call this practice “Service Offer Management.” TSIA’s Service Offer Management membership provides focused, data-influenced research on the best practices for creating compelling offers, optimizing pricing strategies, transitioning to outcome based service offerings, and more.
Whether you’re a traditional technology IT and services company, a born-in-the-cloud SaaS company, or an industrial equipment manufacturer, TSIA’s exclusive insights and service offer management best practices can help you exceed your goals.
What are best practices for launching new service offerings?
How do I create for fee customer success offerings that customers need and are willing to pay for?
What are the capabilities I need to build in order to connect new service offers to customer business value?
What are best practices for defining and developing outcome based service offerings?
What are the common deliverables, hours of coverage, and pricing methodologies for support service offerings?
How do I create premium/platinum support offerings that customers need and are willing to pay for?
What are best practices for harmonizing the support portfolio after acquiring a new company?
How do I move from a free to a fee-based support services model?
We are attempting to rationalize our service offerings across all existing service lines.
Which value-added services are emerging across the technology industry, and which are commonly offered?
How are service organizations determining where to apply specific service resources like TAMs and Customer Success Managers?
What are the service attributes of adoption services that are chargeable to the customer?
How do I benchmark my company's recurring service revenue performance versus the industry?
How fast are revenues shifting from on-premise business models to cloud computing?
What are the best practices for transitioning from a hardware maintenance model, to also monetizing software maintenance?
Learn more about how TSIA can help your organization launch new service offerings, and connect these offers to business value.
TSIA’s Subscription Sales research is backed by triple-validated industry data, and covers topics like subscription sales best practices,
as-a-service sales strategy, SaaS compensation models, and more.
Creating Value with Compelling Service Offers
Discover how to create compelling service offers using TSIA’s Offer Value Stream framework.
Customer Growth and Renewal: Winning Plays for Successful Revenue Generation
Learn new trends in customer growth and renewal, and discover how to implement best practices for your CS and renewal organizations.
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A Guide to Forecasting Recurring Revenue
In this document we will discuss common definitions, concepts, and models for renewal forecasting.
The State of Customer Growth and Renewal: 2021
Key trends and upcoming research in the area of customer growth and renewal for 2021.
The State of Service Offer Management: 2021
Key trends impacting service offer management business leaders for 2021.
Digitizing Renewals Survey
Technology companies are increasingly interested in deploying automation in their renewals workflow, yet common practices are not well established. . . .
5 Plays to Maximize Renewal Revenue and Minimize Risk
This publication provides an overview of five plays to maximize renewal revenue.
How to Build a Customer Growth Organization
A customer growth (expand selling and renewals) organization is a specialized, sales or selling-capable customer success organization with a very . . .
Auto-Renew Quick Poll
Auto-Renewal, Frictionless Renewal
Service Revenue Generation Market Performance Snapshot - H1 2021
This report highlights key market changes in service revenue generation utilizing trended data from the TSIA SRG Benchmark.
The State of Service Revenue Generation: 2021
Key trends impacting service revenue generation business leaders for 2021.
A Primer for Service Offer Creation
This publication summarizes the end-to-end process for developing and launching outcome-based service offers.
TSIA conferences offer extensive insight and actionable takeaways for those in the subscription services community. You’ll discover how to optimize your service offerings, in addition to discovering best practices for service offer convergence.
Additionally, you will learn more about:
See the impact TSIA is making on the tech industry by helping service offer organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.