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Are you struggling to create service offers that fit your buyer’s needs and capture the value your organization needs to sustain them?
At TSIA, we have a research and advisory practice dedicated to helping you create compelling service offers and sell them effectively. We call this practice “Service Offer Management.” TSIA’s Service Offer Management membership provides focused, data-influenced research on the best practices for creating compelling offers, optimizing pricing strategies, transitioning to outcome based service offerings, and more.
Whether you’re a traditional technology IT and services company, a born-in-the-cloud SaaS company, or an industrial equipment manufacturer, TSIA’s exclusive insights and service offer management best practices can help you exceed your goals.
What are best practices for launching new service offerings?
How do I create for fee customer success offerings that customers need and are willing to pay for?
What are the capabilities I need to build in order to connect new service offers to customer business value?
What are best practices for defining and developing outcome based service offerings?
What are the common deliverables, hours of coverage, and pricing methodologies for support service offerings?
How do I create premium/platinum support offerings that customers need and are willing to pay for?
What are best practices for harmonizing the support portfolio after acquiring a new company?
How do I move from a free to a fee-based support services model?
We are attempting to rationalize our service offerings across all existing service lines.
Which value-added services are emerging across the technology industry, and which are commonly offered?
How are service organizations determining where to apply specific service resources like TAMs and Customer Success Managers?
What are the service attributes of adoption services that are chargeable to the customer?
How do I benchmark my company's recurring service revenue performance versus the industry?
How fast are revenues shifting from on-premise business models to cloud computing?
What are the best practices for transitioning from a hardware maintenance model, to also monetizing software maintenance?
Learn more about how TSIA can help your organization launch new service offerings, and connect these offers to business value.
TSIA’s Subscription Sales research is backed by triple-validated industry data, and covers topics like subscription sales best practices,
as-a-service sales strategy, SaaS compensation models, and more.
How Effective Are You at Monetizing Service Offers?
Discover how well your company is monetizing the value delivered by your technology service activities with TSIA's SMPR benchmark.
Measuring Success The Evolving KPIs for Growing Revenue in an As-a-Service Busin
Discover the evolving performance metrics that matter in an As-a-Service business and learn how you can effectively leverage them.
TSIA Customer Growth and Renewal Benchmarking
This document describes how benchmarking drives better performance in growing customer revenue.
View Members-Only Content Summary
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2021 Education Services Offer Development Survey Findings
Findings from the 2021 Educations Services Offer Development Survey.
The State of Service Offer Management 2022
This 2022 "State of Service Offer Management" webinar outlines key trends impacting service offer leaders.
Customer Growth and Renewal Maturity Framework
Revenue, Expansion, Renewal, Maturity, Framework
R3 Poll Results: Strategic Accounts Management
This Poll captures the role of Account executives and Customer success in growing revenue for strategic accounts
R3 Poll Results: Field Services Participation in Revenue Generation
These R3 Poll results capture practices associated with revenue generated by field service engineers.
The State of Service Offer Management: 2022
Key trends impacting service offer management business leaders for 2022
The State of Customer Growth and Renewal 2022 Key Trends for Revenue Growth
Join us to discover key trends for growing revenue through expansion and renewal in 2022 and beyond.
The State of Customer Growth and Renewal: 2022
Major trends in the area of customer growth and renewal for 2022 for technology organizations.
Planning for Growth in Strategic Accounts
Discover how to grow your strategic accounts to their full potential with TSIA’s recommended customer growth strategies.
TSIA conferences offer extensive insight and actionable takeaways for those in the subscription services community. You’ll discover how to optimize your service offerings, in addition to discovering best practices for service offer convergence.
Additionally, you will learn more about:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
SVP, Customer Success Group Offer Management
SVP, Customer Support & Success
Head of Strategy, US Services
SVP, PS Strategy & Operations
See the impact TSIA is making on the tech industry by helping service offer organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.