Insights from TSIA’s 2023 World Envision Conference
Amy Clark
Data Journalist, Industry Insights
December 16, 2023
Overview
Cisco successfully transitioned to service convergence through strategic alignment, altering their offer structure, and improving their systems and measurement. In Lavanya Gopalakrishnan’s presentation at TSIA’s 2023 World Envision Conference, Service Convergence Transformation: A Cisco Story, she discussed benefits, drivers, challenges, and deeper insights into how Cisco prepared and executed their service convergence transformation.