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TSIA defines "services convergence" as: the merging of previously independent service lines into organizational structures that improve the customer experience and reduce the cost to deliver.
TSIA is witnessing industry trends that are stressing the current practice of completely independent service lines. Download this paper to start your journey to services convergence!
Executive Director, TSIA
Publish Date: January 10, 2017
TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.
Chris Todd, SVP of Operations & CSO, Kronos
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.