Research Report

Primer on Services Convergence

Establishing independent service line P&Ls that align to well-defined financial models has served the industry well. Until now.  

TSIA defines "services convergence" as: the merging of previously independent service lines into organizational structures that improve the customer experience and reduce the cost to deliver.

This paper will provide the following insights:

  • What are the drivers for services convergence?
  • What are the potential benefits of services convergence?
  • What are tactics to migrate toward services convergence?
  • What are some industry examples of services convergence?
  • What does a highly converged services organization look like?

TSIA is witnessing industry trends that are stressing the current practice of completely independent service lines. Download this paper to start your journey to services convergence!

 
 

Authored By:

Thomas E. Lah

Executive Director, TSIA

Publish Date: January 10, 2017

 

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