We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Research Report

Primer on Services Convergence

Establishing independent service line P&Ls that align to well-defined financial models has served the industry well. Until now.  

TSIA defines "services convergence" as: the merging of previously independent service lines into organizational structures that improve the customer experience and reduce the cost to deliver.

An update from the 2017 version, this report provides the following:

  • What are the drivers for services convergence?
  • What are the potential benefits of services convergence?
  • What are tactics to migrate toward services convergence?
  • What are some industry examples of services convergence?
  • What does a highly converged services organization look like?

TSIA is witnessing industry trends that are stressing the current practice of completely independent service lines. Download this paper to start your journey to services convergence!

Authored By:

Thomas E. Lah

Executive Director, TSIA

Publish Date: January 10, 2017

TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.

Chris Todd, SVP of Operations & CSO, Kronos

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.