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Sara Johnson is the director of support services research for TSIA. In this role, she provides membership and advisory designed to help member companies optimize their Customer Support organizations (including help desks, call center, technical support and omni-channel experiences) to achieve and deliver desired customer and organizational outcomes.
Sara has over 20+ years of experience in various leadership roles within the ERP software industry focusing on building world class, global customer support organizations. She has also held various roles in software product development, product management, professional services, managed services, and education services giving her a well-rounded background to help members achieve their goals.
Sara holds a Bachelor of Science degree in Electrical Engineering from the University of North Dakota.