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Jack Johnson

VP, Customer Growth and Renewal Research

Jack Johnson is the vice president of customer growth and renewal research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them grow and renew services revenue effectively.



Jack Johnson

How TSIA Advisory Works With You

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Top Customer Growth and Renewal Advisory Engagements

  • Growth & Renewal: Who, How, and What to Do
  • Grow Services Revenue with Existing Customers
  • Transforming How You Sell to Existing Customers
  • LAER: The Roadmap for Efficient Growth
 
 
 

Research and Webinars

Check out the most recent Customer Growth and Renewal resources.


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Customer Growth and Renewal: Winning Plays for Successful Revenue Generation

Learn new trends in customer growth and renewal, and discover how to implement best practices for your CS and renewal organizations.

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Research Report

A Guide to Forecasting Recurring Revenue

In this document we will discuss common definitions, concepts, and models for renewal forecasting.

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White Papers

The State of Customer Growth and Renewal: 2021

Key trends and upcoming research in the area of customer growth and renewal for 2021.

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Digitizing Renewals Survey

Technology companies are increasingly interested in deploying automation in their renewals workflow, yet common practices are not well established. . . .

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White Papers

5 Plays to Maximize Renewal Revenue and Minimize Risk

This publication provides an overview of five plays to maximize renewal revenue.

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White Papers

How to Build a Customer Growth Organization

A customer growth (expand selling and renewals) organization is a specialized, sales or selling-capable customer success organization with a very . . .

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Data View

Auto-Renew Quick Poll

Auto-Renewal, Frictionless Renewal

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Data View

Service Revenue Generation Market Performance Snapshot - H1 2021

This report highlights key market changes in service revenue generation utilizing trended data from the TSIA SRG Benchmark.

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Research Report

The State of Service Revenue Generation: 2021

Key trends impacting service revenue generation business leaders for 2021.

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Two Worlds Colliding Bringing Together Customer Success and Renewal Teams

Join us for a discussion on how to ensure cost-effective adoption, retention, and expansion and set expectations for CSMs and Renewals Specialists.

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Solving the Digital Renewal Challenge

Technology companies continue to struggle with automating renewals -- particularly for the longtail. All of us want lower churn, reduced friction in . . .

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The Digital Renewal Experience

Growth in recurring revenue portfolios, and recently the impact of Covid-19 on business operations, has many technology companies searching for ways . . .