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Jack Johnson

VP, Customer Growth and Renewal Research

Jack Johnson is the vice president of customer growth and renewal research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them grow and renew services revenue effectively.



Top Customer Growth and Renewal Advisory Engagements

  • Growth & Renewal: Who, How, and What to Do
  • Grow Services Revenue with Existing Customers
  • Transforming How You Sell to Existing Customers
  • LAER: The Roadmap for Efficient Growth
 
 
 
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Research Report

Levers for Profitable Growth

Investor expectations are causing companies to shift their attention to investing in areas that will produce growth results.

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Data View

TSIA Quick Poll: The Impact of Training on Product Subscription Renewal Rate

This data view breaks down survey results about the impact of training on product subscription renewal rates.

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Data View

Customer Success and Renewals Utilization Survey

This data view reports on the current staffing levels, work type utilization, and scope of responsibilities for renewal specialists.

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The State of Customer Growth and Renewals 2023

Learn four trends that technology companies are engaging as they optimize for growth and profitably in 2023.

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Research Report

Utilization Secrets of Customer Success and Renewals

An examination of time investments for customer success and renewals resources.

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Data View

2023 H1 Customer Growth and Renewal KPI

This data view is an overview of 2023 H1 common KPI results.

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Data View

Quick Poll Results: 2022 Renewal Charter

This data view highlights the findings from the 2022 Renewal Charter Quick Poll

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Data View

Quick Poll Results: Expansion Charter for 2022

This report explores findings from the quick poll: Expansion Charter for 2022

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Research Report

The State of Customer Growth and Renewal: 2023

Annual customer success report that looks at the state of customer success organizations across the industry and their current business challenges.

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Research Report

Engaging Customer Success in the Sales Process

Key motions that customer success teams can take to engage in the sales process.

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How to Deploy Auto Renewal Effectively From the Start

Learn the basics of how companies are effectively deploying auto-renewal capabilities to generate better outcomes.

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Research Report

2022 Customer Success, Growth, and Renewal Compensation Study

This document reports research findings on compensation data related to the roles involved in delivering customer success and contract renewal.