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Jack Johnson

VP, Customer Growth and Renewal Research

Jack Johnson is the vice president of customer growth and renewal research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them grow and renew services revenue effectively.



Top Customer Growth and Renewal Advisory Engagements

  • Growth & Renewal: Who, How, and What to Do
  • Grow Services Revenue with Existing Customers
  • Transforming How You Sell to Existing Customers
  • LAER: The Roadmap for Efficient Growth
 
 
 
Webinar
February 15

The State of Customer Growth and Renewals 2023

Learn four trends that technology companies are engaging as they optimize for growth and profitably in 2023.

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Data View

2023 H1 Customer Growth and Renewal KPI

This data view is an overview of 2023 H1 common KPI results.

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Data View

Quick Poll Results: 2022 Renewal Charter

This data view highlights the findings from the 2022 Renewal Charter Quick Poll

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Data View

Quick Poll Results: Expansion Charter for 2022

This report explores findings from the quick poll: Expansion Charter for 2022

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Research Report

The State of Customer Growth and Renewal: 2023

Annual customer success report that looks at the state of customer success organizations across the industry and their current business challenges.

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Research Report

Engaging Customer Success in the Sales Process

Key motions that customer success teams can take to engage in the sales process.

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How to Deploy Auto Renewal Effectively From the Start

Learn the basics of how companies are effectively deploying auto-renewal capabilities to generate better outcomes.

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Research Report

2022 Customer Success, Growth, and Renewal Compensation Study

This document reports research findings on compensation data related to the roles involved in delivering customer success and contract renewal.

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Research Report

Pacesetter Practices for Customer Growth and Renewal

Pacesetter practices in the area of customer growth and renewal.

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Data View

TSIA Quick Poll Results: 2022 Multiyear Practices

This Data View explores trends in multiyear practices for hardware, software, and technology services provider companies.

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Turbulence Ahead Are you Winning or Just Surviving

Discover how to win if the economy becomes turbulent. Now is the time to develop your plan for success.

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Research Report

The ARR Trap

This report examines the drive for technology companies to grow annual recurring revenues. It looks at the upside of ARR and the "dark side" of ARR.