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Jack Johnson

VP, Customer Growth and Renewal Research

Jack Johnson is the vice president of customer growth and renewal research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them grow and renew services revenue effectively.

Top Customer Growth and Renewal Advisory Engagements

  • Growth & Renewal: Who, How, and What to Do
  • Grow Services Revenue with Existing Customers
  • Transforming How You Sell to Existing Customers
  • LAER: The Roadmap for Efficient Growth

Research and Webinars

Check out the most recent Customer Growth and Renewal resources.

June 01

Measuring Success The Evolving KPIs for Growing Revenue in an As-a-Service Busin

Discover the evolving performance metrics that matter in an As-a-Service business and learn how you can effectively leverage them.

Research Report

TSIA Customer Growth and Renewal Benchmarking

This document describes how benchmarking drives better performance in growing customer revenue.

Research Report

Customer Growth and Renewal Maturity Framework

Revenue, Expansion, Renewal, Maturity, Framework

Data View

R3 Poll Results: Strategic Accounts Management

This Poll captures the role of Account executives and Customer success in growing revenue for strategic accounts

Data View

R3 Poll Results: Field Services Participation in Revenue Generation

These R3 Poll results capture practices associated with revenue generated by field service engineers.


The State of Customer Growth and Renewal 2022 Key Trends for Revenue Growth

Join us to discover key trends for growing revenue through expansion and renewal in 2022 and beyond.

Research Report

The State of Customer Growth and Renewal: 2022

Major trends in the area of customer growth and renewal for 2022 for technology organizations.


Planning for Growth in Strategic Accounts

Discover how to grow your strategic accounts to their full potential with TSIA’s recommended customer growth strategies.


Customer Success: An Emerging Role in the Revenue Growth Engine

Learn how Customer Success can effectively drive revenue growth in this 45-minute webinar, available to TSIA members only.


Customer Growth - It's a Team Sport

Who should own the charter of growing revenue in the customer base is no longer the responsibility of a single sales role. It's a guided strategy . . .


Build a Winning Customer Growth Playbook

Learn how to leverage TSIA's LAER Framework to effectively grow revenue in the customer base.

Data View

Multiyear Practices for Recurring Revenue

This Dataview explores common practices associated with multiyear subscriptions.