Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
COVID-19 Resource Center
If you believe you are seeing this message in error,
please let us know.
Jack Johnson is the vice president of customer growth and renewal research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them grow and renew services revenue effectively.
Prior to joining TSIA, Jack was principle of his customer success consultancy, and held the position of vice president of business strategy at ServiceSource. There, he participated in a business transformation effort to innovate execution capabilities at ServiceSource, and led development of a new solution offering to optimize renewal services in/through the channel.
Jack began his career at Digital Equipment Corporation in Services Sales and Support Delivery. At DEC, he participated in the first of many business transformation efforts building Renewals organizations. He has since held Renewals, Customer Success, and Operations leadership positions at technology companies providing enterprise software or hardware, or in business services companies helping technology companies grow recurring revenue.
Jack led renewals organizations for Auspex, Riverstone Networks, and BEA Systems, and then while leading renewal operations at ServiceSource, Rainmaker Systems, and Concentrix, he supported dozens of technology companies to optimize their recurring revenue performance. Jack’s experience across various practices within the technology industry provides him with a unique ability to apply his in-depth knowledge of customer retention strategy, processes, and best practices as it directly relates to each of TSIA's research practices.
Measuring Success The Evolving KPIs for Growing Revenue in an As-a-Service Busin
Discover the evolving performance metrics that matter in an As-a-Service business and learn how you can effectively leverage them.
TSIA Customer Growth and Renewal Benchmarking
This document describes how benchmarking drives better performance in growing customer revenue.
View Members-Only Content Summary
Ask about TSIA membership to access.
Already a TSIA member? Sign In.
Customer Growth and Renewal Maturity Framework
Revenue, Expansion, Renewal, Maturity, Framework
R3 Poll Results: Strategic Accounts Management
This Poll captures the role of Account executives and Customer success in growing revenue for strategic accounts
R3 Poll Results: Field Services Participation in Revenue Generation
These R3 Poll results capture practices associated with revenue generated by field service engineers.
The State of Customer Growth and Renewal 2022 Key Trends for Revenue Growth
Join us to discover key trends for growing revenue through expansion and renewal in 2022 and beyond.
The State of Customer Growth and Renewal: 2022
Major trends in the area of customer growth and renewal for 2022 for technology organizations.
Planning for Growth in Strategic Accounts
Discover how to grow your strategic accounts to their full potential with TSIA’s recommended customer growth strategies.
Customer Success: An Emerging Role in the Revenue Growth Engine
Learn how Customer Success can effectively drive revenue growth in this 45-minute webinar, available to TSIA members only.
Customer Growth - It's a Team Sport
Who should own the charter of growing revenue in the customer base is no longer the responsibility of a single sales role. It's a guided strategy . . .
Build a Winning Customer Growth Playbook
Learn how to leverage TSIA's LAER Framework to effectively grow revenue in the customer base.
Multiyear Practices for Recurring Revenue
This Dataview explores common practices associated with multiyear subscriptions.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.