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Jack Johnson

VP, Customer Growth and Renewal Research

Jack Johnson is the vice president of customer growth and renewal research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them grow and renew services revenue effectively.



Top Customer Growth and Renewal Advisory Engagements

  • Growth & Renewal: Who, How, and What to Do
  • Grow Services Revenue with Existing Customers
  • Transforming How You Sell to Existing Customers
  • LAER: The Roadmap for Efficient Growth
 
 
 

Research and Webinars

Check out the most recent Customer Growth and Renewal resources.


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Data View

TSIA Quick Poll Results: 2022 Multiyear Practices

This Data View explores trends in multiyear practices for hardware, software, and technology services provider companies.

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Turbulence Ahead Are you Winning or Just Surviving

Discover how to win if the economy becomes turbulent. Now is the time to develop your plan for success.

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Research Report

The ARR Trap

This report examines the drive for technology companies to grow annual recurring revenues. It looks at the upside of ARR and the "dark side" of ARR.

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Research Report

How to Close Upsells with Renewals and Customer Success

This report gives guidance on how to involve services and customer success teams in upselling to existing customers.

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Data View

R3 Poll Results: 2022 Service Offer Bundling

This Data View shares the results of the 2022 Service Offer Bundling R3 Poll, with a special focus on software provider company results.

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Data View

R3 Poll Results: The State of CGR 2022

This poll captures the current priorities and objectives for customer growth and renewal.

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Research Report

How to Unlock Revenue Growth with Existing Customers

How to utilize people, process, and technology across the different functions in your organization to drive revenue growth with existing customers.

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Measuring Success The Evolving KPIs for Growing Revenue in an As-a-Service Busin

Discover the evolving performance metrics that matter in an As-a-Service business and learn how you can effectively leverage them.

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Customer Growth and Renewal: Prescriptions for Leading Growth in a Complex World

Building Your Customer Growth Team: growing revenue from existing accounts is top priority for every technology company. The traditional sales model . . .

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Research Report

TSIA Customer Growth and Renewal Benchmarking

This document describes how benchmarking drives better performance in growing customer revenue.

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Research Report

Customer Growth and Renewal Maturity Framework

Revenue, Expansion, Renewal, Maturity, Framework

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Data View

R3 Poll Results: Strategic Accounts Management

This Poll captures the role of Account executives and Customer success in growing revenue for strategic accounts