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Field Services


 
 

Get Field Services Benchmarking, Industry Research, and Advisory with TSIA

If your company has equipment on customer premise that you service, TSIA’s Field Services research practice is for you.
We work directly with organizations to help them optimize and evolve their field service business model.
 

TSIA Has Helped Members

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Increase Services Revenue, Reduce Costs, and Mitigate Strategic Risks

With the most comprehensive field services benchmark in the industry, TSIA can identify performance gaps and, more importantly, provide recommendations to you and your team on how to close those gaps with proven industry best practices.

 

Top Field Services Challenges

Here’s a look at the top business challenges we’re currently helping our Field Services members across the globe solve:

Creating differentiated field service and support offers that increase customer value
Optimize customer processes with IoT
Reducing on-site incident labor costs
Reducing spare parts and logistics costs
Expand to see more business challenges we can help you solve+
 

TSIA Can Help

Digital technologies are disrupting traditional business models, and TSIA can help you increase your services revenue stream, reduce costs, and mitigate strategic risks, while you manage the transformation.

Experience Our Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices,
and trends in field services.

TSIA’s Field Services research is backed by over one million data points, and covers topics like digital transformation and IoT, monetizing services, managing talent, increasing install base under contract, pursuing technology-as-a-service offers, and more.

Webinar
September 30

Enabling the Journey from Reactive to Predictive to Proactive Support

Learn best practices from industry experts on how to move from reactive to predictive to proactive support and improve customer business outcomes.

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The Layers of Customer Loyalty

Join TSIA’s team of support services research executives as they share benchmark data to provide insights on the three layers of customer loyalty.

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Research Report

The State of Support Services: 2020

This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2020.

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The Future of Field Services The Impact of COVID 19

Get insight into the future of OEM business models, the role of remote services, workforce management, and key capabilities to succeed post-pandemic.

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Research Report

Slides | Successfully Partnering with 3rd Parties in Field Services

Discover outsourcing models, performance metrics, operational best practices, and much more.

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Research Report

Slides | Reactive and Predictive and Prescriptive Support Oh My!

Making the move from Reactive to Predictive to Proactive / Prescriptive Support for all support organizations.

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Successfully Partnering with 3rd Parties in Field Services 1

We'll set the record straight on field service metrics, best practices, and more.

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Reactive and Predictive and Prescriptive Support Oh My

Learn the benefits of moving from Reactive to Predictive to Proactive / Prescriptive Support in support organizations.

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Research Report

Impact of COVID-19 on OEM Field Service Organizations

This report looks at the impact of COVID-19 on OEM field service organizations.

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The State of Field Services 2020

Watch this 45-minute on-demand webinar to get insight into how COVID-19 is impacting OEM field service organizations.

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The State of Support Services 2020

Learn which support services trends are driving growth and transformation this year and find out which capabilities will be necessary for success.

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Research Report

The State of Field Services: 2020

This report discusses key marketplace trends and critical capabilities that field services organizations must acquire to ensure success in 2020.

 
 
 
 

Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the field services community. You’ll find sessions focused on:

  • Moving from free to fee with differentiated field service offers
  • Emerging trends in spare parts, logistics, and supply chain
  • Best practices in monetizing IoT services
 
Vele Galovski speaking at TSW
 
 

Experience Our Community

Join our community of field service leaders.
 
 
 

Meet Our Field Services Research Expert

Vele Galovski is the vice president of support and field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.

Learn more about Vele.

 

Field Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

Cisco Systems

Dillard Myers
VP, Global Service Supply Chain

Dell

Mary Cay Kosten
SVP, Customer Service

Tokyo Electron America

Kevin Chasey
SVP, Field Service & Support

Elekta

Martin Gilday
SVP, Global Service

 

TSIA Member Outcomes

Reducing costs, increasing service revenue, and driving adoption.

See the impact TSIA is making on the tech industry by helping field services organizations improve their performance.