TSIA’s Field Services research covers service delivery, which includes on site, spare parts, reverse logistics, remanufacturing, IoT, predictive and preventive maintenance, as well as Sales in the form of differentiated offers.
Here are some of the business challenges we are helping Field Services organizations overcome at tech companies across the globe.
What frameworks can we use to better align our service strategy with the overall company strategy?
How are companies finding new ways to generate/drive revenue through a variety of field service offerings?
How do companies measure field service engineer utilization and what is the current performance level?
What are the processes, technologies, and metrics used to improve customer satisfaction ratings of Field Service engagements?
How do we increase service delivery efficiency by using the Internet of Things?
What are best practices for managing a knowledge base?
What are the latest services KPIs, analytics and service data that companies should be tracking to effectively run their field service and depot repair operations?
How can field service organizations maximize productivity through the expanded use of mobility tools?
How are companies using the Internet of Things to develop value-added service offers that optimize customer processes?
What are best practices in selecting and managing a 3rd party provider for on-site repair, depot repair, and spare parts services?
What are the pacesetter practices to reduce the cost per on-site incident?
What are companies doing to reduce spare parts and logistics expense while ensuring that key SLA's are achieved?
What are the best practices for implementing RMA and Advanced Exchange processes, policies and practices?
How are companies retaining talent and knowledge with an ever-changing workforce?
What are the best practices for upselling to premium maintenance and support tiers?
The New Field Service Organization
Find out how field service organizations are reinventing themselves to play a new, critical role for hardware and equipment manufacturers.
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TSIA HT 20, Q3 2018
The Healthcare Technology 20 tracks 20 of the largest global providers of tech solutions to the healthcare industry. This report is for Q3 2018.
Creating Field Service Offers that Increase Customer Value
Identify and develop differentiated field service offerings that drive profitable services revenue growth and deliver business value to customers.
The State of Healthcare Technology: 2018-2019
Ensure your healthcare organization is equipped for success by focusing on the core capabilities that help improve provider business outcomes.
The State of Healthcare Technology 2018-2019
Get the latest research, data, and trends on how healthcare technology organizations are evolving to adjust to a changing economy.
Winning the Field Services Talent War
Join us to learn key findings from TSIA’s Field Service Workforce and Compensation Study and find out how your organization can win the talent war.
The Digital Transformation of OEM's and Hardware Companies
VP-level and above attendees will participate in facilitated peer discussions on key business challenges. The sessions will be led by TSIA research . . .
The Impact of Smart, Connected Products on Business Models
Smart, connected products are disrupting industrial equipment company business models. Download this resource to learn more.
The State of Field Services 2018
See which key field service trends and core capabilities your organization needs to embrace to succeed in 2018.
Spare Parts and Logistics 2017 Multi-Member Study Report
The results of TSIA’s annual multi-member survey focused on the hottest topics and concerns around spare parts and logistics.
The State of Field Services: 2018
This report features what’s trending in field services this year and serves as a guide on how to achieve success in 2018 and beyond.
The Benefits of Leveraging Your Field Service Workforce to Drive Adoption
Download this quick tool and start leveraging your field services workforce to help customers improve process efficiency and more.
Vele Galovski is TSIA’s vice president of field services research. He works closely with member companies to deliver research and advisory programs focused on helping them optimize field service delivery and engineer profitable customer outcomes.
Learn more about Vele.
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
Global Service Supply Chain
Mary Cay Kosten
SVP, Customer Service
Corporate Director, Services
VP North America Systems Support Services
See the impact TSIA is making on the tech industry by helping field services organizations improve their performance.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.