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If your company has equipment on customer premise that you service, TSIA’s Field Services research practice is for you.
We work directly with organizations to help them optimize and evolve their field service business model.
With the most comprehensive field services benchmark in the industry, TSIA can identify performance gaps and, more importantly, provide recommendations to you and your team on how to close those gaps with proven industry best practices.
How are companies finding new ways to generate/drive revenue through a variety of field service offerings?
How are companies using the Internet of Things to develop value-added service offers that optimize customer processes?
What are the pacesetter practices to reduce the cost per on-site incident?
What are companies doing to reduce spare parts and logistics expense while ensuring that key SLA's are achieved?
What are the latest services KPIs, analytics and service data that companies should be tracking to effectively run their field service and depot repair operations?
What frameworks can we use to better align our service strategy with the overall company strategy?
How do companies measure field service engineer utilization and what is the current performance level?
How can field service organizations maximize productivity through the expanded use of mobility tools?
What are the processes, technologies, and metrics used to improve customer satisfaction ratings of Field Service engagements?
How are companies retaining talent and knowledge with an ever-changing workforce?
What are the best practices for implementing RMA and Advanced Exchange processes, policies and practices?
How do we increase service delivery efficiency by using the Internet of Things?
What are the best practices for upselling to premium maintenance and support tiers?
What are best practices for managing a knowledge base?
What are best practices in selecting and managing a 3rd party provider for on-site repair, depot repair, and spare parts services?
Digital technologies are disrupting traditional business models, and TSIA can help you increase your services revenue stream, reduce costs, and mitigate strategic risks, while you manage the transformation.
TSIA’s Field Services research is backed by over one million data points, and covers topics like digital transformation and IoT, monetizing services, managing talent, increasing install base under contract, pursuing technology-as-a-service offers, and more.
The State of Field Services 2020
Watch this 45-minute on-demand webinar to get insight into how COVID-19 is impacting OEM field service organizations.
The State of Support Services 2020
Learn which support services trends are driving growth and transformation this year and find out which capabilities will be necessary for success.
The State of Field Services: 2020
This report discusses key marketplace trends and critical capabilities that field services organizations must acquire to ensure success in 2020.
Is Your Hardware Organization Ready for Digital Transformation?
As an OEM or hardware provider, your business model has always revolved around making the product, selling the product, and shipping the product. . . .
How Does a Digitally Connected Product Increase Business Value?
Gain customer insight using predictive analytics to improve business outcomes.
10 Facts About Service Delivery Optimization and the Role of IoT
Get 10 facts every industrial and OEM company should know about service delivery and see the 5, must-have, on-site incident performance metrics.
Unlocking Digital Transformation Opportunities in Industrial Equipment
Get an overview of the state of services for industrial equipment and learn which trends and capabilities to embrace to succeed in 2019 and beyond.
Why Services is the Key to Digitally Transforming Equipment Manufacturers
This ebook aims to provide OEMs with an introduction to new business opportunities that can be unlocked with the Internet of Things.
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Spare Parts and Logistics 2018 Multi-Member Study Report
This report looks at the results of the TSIA annual survey that is focused on the hottest topics and concerns around spare parts and logistics.
The State of Field Services 2019
See which key field service trends and core capabilities OEMs need to embrace to succeed in 2019.
The State of Field Services: 2019
This report discusses key marketplace trends and critical capabilities that field services organizations must acquire to ensure success in 2019.
The New Field Service Organization
Find out how field service organizations are reinventing themselves to play a new, critical role for hardware and equipment manufacturers.
TSW offers extensive insight and actionable takeaways for those in the field services community. You’ll find sessions focused on:
Vele Galovski is the vice president of support and field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.
Learn more about Vele.
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
VP, Global Service Supply Chain
Mary Cay Kosten
SVP, Customer Service
SVP, Field Service & Support
SVP, Global Service
See the impact TSIA is making on the tech industry by helping field services organizations improve their performance.
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.