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Field Services


 
 

Get Field Services Benchmarking, Industry Research, and Advisory with TSIA

If your company has equipment on customer premise that you service, TSIA’s Field Services research practice is for you.
We work directly with organizations to help them optimize and evolve their field service business model.
 

TSIA Has Helped Members

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Increase Services Revenue, Reduce Costs, and Mitigate Strategic Risks

With the most comprehensive field services benchmark in the industry, TSIA can identify performance gaps and, more importantly, provide recommendations to you and your team on how to close those gaps with proven industry best practices.

 

Top Field Services Challenges

Here’s a look at the top business challenges we’re currently helping our Field Services members across the globe solve:

Creating differentiated field service and support offers that increase customer value
Optimize customer processes with IoT
Reducing on-site incident labor costs
Reducing spare parts and logistics costs
Expand to see more business challenges we can help you solve+
 

TSIA Can Help

Digital technologies are disrupting traditional business models, and TSIA can help you increase your services revenue stream, reduce costs, and mitigate strategic risks, while you manage the transformation.

Experience Our Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices,
and trends in field services.

TSIA’s Field Services research is backed by over one million data points, and covers topics like digital transformation and IoT, monetizing services, managing talent, increasing install base under contract, pursuing technology-as-a-service offers, and more.

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Using the LAER Framework for Field Services Workforce Management

Learn how to use TSIA’s LAER model to help your Field Services organization optimize capacity planning and workforce management to meet changing SLAs.

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Designing Your Support Organization for XaaS Transformation

If your company provides remote services to customers to help them stand up and maintain access to your technology, this webinar is for you.

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Unlocking Revenue Growth with Customer Loyalty in Field Services

Get insight and benchmark data on how to implement a comprehensive customer satisfaction and loyalty process to ensure recurring revenue growth.

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Research Report

Spare Parts and Logistics 2019 Multi-Member Survey Report

Results of the TSIA annual Multi-Member Survey that is focused on the hottest topics and concerns around spare parts and logistics.

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The State of Services for Industrial Equipment Manufacturers 2021

Get insight into emerging trends in industrial equipment and key focus areas for 2021, including strategic planning for digital transformation.

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The State of Support Services 2021

If your company provides remote services to customers to help them stand up and maintain access to your technology, this webinar is for you.

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Research Report

The State of Support Services: 2021

This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2021.

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The State of Field Services 2021

If your company has equipment on customer premise that you service, this webinar is for you. Learn key trends and core capabilities for success.

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White Papers

The Evolution of the Support Services Business Model

Trends, business models, strategies, and the future of support services business models.

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Research Report

The State of Field Services: 2021

An overview of the challenges faced by field services organizations and offering a path forward during 2021 and beyond.

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Transformation from Traditional to Outcome Services for Hardware Manufacturers

We’ll share case studies, discuss why field service is in the best position to help deliver outcomes, and provide tips on how to align your strategy.

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Research Report

Hardware Manufacturer's Strategic Growth Plan

Four common reasons cause many strategic plans fail. This strategic growth plan addresses pitfalls so you can set your organization up for success.

 
 
 
 

Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the field services community. You’ll find sessions focused on:

  • Moving from free to fee with differentiated field service offers
  • Emerging trends in spare parts, logistics, and supply chain
  • Best practices in monetizing IoT services
 
Vele Galovski speaking at TSW
 
 

Experience Our Community

Join our community of field service leaders.
 
 
 

Meet Our Field Services Research Executives

This team of expert research executives heads up our field services research practice.

Field Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

Cisco Systems

Dillard Myers
VP, Global Service Supply Chain

Pitney Bowes

Scott Schronce
SVP, Global Services

Elekta

Bruce Fullerton
VP, Service & Support - RNCA

Dell Technologies

Bob Feiner
Sr. VP of Dell Technologies Global Deployment and Partner Services

 

TSIA Member Outcomes

Reducing costs, increasing service revenue, and driving adoption.

See the impact TSIA is making on the tech industry by helping field services organizations improve their performance.