Field Services

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Your Resource for Navigating this Economy

With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.

Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.

From best practices for incident management and optimizing telemetry utilization, to leverage field resources for cross-selling and new offers, and a whole lot more, we’ve got you covered.

There’s no better time than now to be a TSIA field services member!

Get Field Services Benchmarking, Industry Research, and Advisory with TSIA

If your company has equipment on customer premise that you service, TSIA’s Field Services research practice is for you.
We work directly with organizations to help them optimize and evolve their field service business model.

TSIA Has Helped Members

Increase Services Revenue, Reduce Costs, and Mitigate Strategic Risks

With the most comprehensive field services benchmark in the industry, TSIA can identify performance gaps and, more importantly, provide recommendations to you and your team on how to close those gaps with proven industry best practices.

Top Field Services Challenges

Here’s a look at the top business challenges we’re currently helping our Field Services members across the globe solve:

Creating Differentiated Field Service Offers That Increase Customer Value

Outsourcing Field Services to a 3rd Party Provider

Latest Field Service KPIs and Metrics

Aligning Service Strategy

Expand to see more business challenges we can help you solve+

Creating Differentiated Field Service Offers That Increase Customer Value

How are companies finding new ways to generate/drive revenue through a variety of field service offerings?

Outsourcing Field Services to a 3rd Party Provider

What are best practices in selecting and managing a 3rd party provider for on-site repair, depot repair, and spare parts services?

Latest Field Service KPIs and Metrics

What are the latest field service KPIs and service data metrics that companies should be tracking to effectively run their field service and depot repair operations?

Aligning Service Strategy

What frameworks can we use to better align our service strategy with the overall company strategy?

Field Service Utilization

How do companies measure field service engineer utilization and what is the current performance level?

Improving Field Service Customer Satisfaction Ratings

What are the processes, technologies, and metrics used to improve customer satisfaction ratings of field service engagements?

Increased Service Efficiency with IoT

How do we increase service delivery efficiency by using the Internet of Things (IoT)?

Field Service Practices to Drive Adoption

How can field service engineers drive adoption and consumption while on customer location?

Reducing On-Site Incident Labor Costs

What are the pacesetter practices to reduce the cost per on-site incident?

Knowledge Management Best Practices

What are best practices for managing a knowledge base?

Talent Management Strategies to Enhance Retention of Field Service Staff

How are companies retaining talent and knowledge with an ever-changing workforce?

Maximizing Productivity Through Mobility Tools

How can field service organizations maximize productivity through the expanded use of mobility tools?

Reducing Spare Parts and Logistics Costs

What are companies doing to reduce spare parts and logistics expenses while ensuring that key SLA's are achieved?

Return Merchandise Authorization and Advanced Exchange Best Practices

What are the best practices for implementing return merchandise authorization and advanced exchange processes, policies, and practices?

Learning about Outcome Engineering

What are the emerging industry trends with outcome engineering?

TSIA Can Help

Digital technologies are disrupting traditional business models, and TSIA can help you increase your services revenue stream, reduce costs, and mitigate strategic risks, while you manage the transformation.

Experience Our Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices,
and trends in field services.

TSIA’s Field Services research is backed by over one million data points, and covers topics like digital transformation and IoT, monetizing services, managing talent, increasing install base under contract, pursuing technology-as-a-service offers, and more.

The State of Support Services 2023

Join us for the latest in support services research and get the keys to succeeding in 2023 and beyond.

Optimizing Your Services Supply Chain

Join us as we dive into TSIA’s benchmark data and look to the future of spare parts, logistics, and supply chain to help you optimize your operation.

The State of Field Services 2023

Get the latest TSIA research on field services trends, revenue growth opportunities, and profitable cost-cutting methods.

Research Report

The State of Field Services: 2023

An overview of the capabilities in which field services organizations must invest during 2023 and beyond.

Research Report

The State of Support Services: 2023

This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2023.

What Your Digital Transformation Strategy Could be Missing

Optimize your company’s digital transformation by including product telemetry in your strategy.

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Research Report

Digital Acceleration

This paper on digital acceleration addresses the two waves of digital transformation and examines the DCX transformation process.

Better Workforce Management to Optimize Cost and Customer Experience for Support

Learn methodologies for resourcing support centers to ensure you have the right amount of support engineers, with the right skills, at the right time.

The State of Field Services 2022

Learn which field service trends and capabilities your organization needs to embrace to succeed in 2022 and beyond, including digital transformation.

Research Report

The State of Field Services: 2022

An overview of the capabilities in which field services organizations must invest during 2022 and beyond.

The State of Support Services 2022

If your company provides remote services to customers to help them stand up and maintain access to your technology, this webinar is for you.

Research Report

The State of Support Services: 2022

This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2022.

Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the field services community. You’ll find sessions focused on:

Moving from free to fee with differentiated field service offers
Emerging trends in spare parts, logistics, and supply chain
Best practices in monetizing IoT services

Learn More

Experience Our Community

Join our community of field service leaders.

View More TSIA Members

Meet Our Field Services Research Executives

This team of expert research executives heads up our field services research practice.

Field Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

Oracle Corporation

Keith Stanback
VP, North America & Global Cloud HW Support

Pitney Bowes

Scott Schronce
SVP, Global Services

Dell Technologies

Bob Feiner
Sr. VP of Dell Technologies Global Deployment and Partner Services

Cisco Systems

Ashlie Wallace
VP, Global Services Logistics and Workforce Multiplier

TSIA Member Outcomes

Reducing costs, increasing service revenue, and driving adoption.

See the impact TSIA is making on the tech industry by helping field services organizations improve their performance.

Learn More

Looking for Help?

This content is currently only available to TSIA members.

Optimize hardware service delivery and drive digital transformation with IoT and Big Data.

Your Resource for Navigating this Economy

Get Field Services Benchmarking, Industry Research, and Advisory with TSIA

TSIA Has Helped Members

Increase Services Revenue, Reduce Costs, and Mitigate Strategic Risks

Top Field Services Challenges

Here’s a look at the top business challenges we’re currently helping our Field Services members across the globe solve:

Creating Differentiated Field Service Offers That Increase Customer Value

Outsourcing Field Services to a 3rd Party Provider

Latest Field Service KPIs and Metrics

Aligning Service Strategy

Creating Differentiated Field Service Offers That Increase Customer Value

Outsourcing Field Services to a 3rd Party Provider

Latest Field Service KPIs and Metrics

Aligning Service Strategy

Field Service Utilization

Improving Field Service Customer Satisfaction Ratings

Increased Service Efficiency with IoT

Field Service Practices to Drive Adoption

Reducing On-Site Incident Labor Costs

Knowledge Management Best Practices

Talent Management Strategies to Enhance Retention of Field Service Staff

Maximizing Productivity Through Mobility Tools

Reducing Spare Parts and Logistics Costs

Return Merchandise Authorization and Advanced Exchange Best Practices

Learning about Outcome Engineering

TSIA Can Help

Experience Our Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices, and trends in field services.

Research Report

Research Report

Research Report

Research Report

Research Report

Attend a TSIA Conference

Experience Our Community

Join our community of field service leaders.

Meet Our Field Services Research Executives

This team of expert research executives heads up our field services research practice.

Field Services Advisory Board

Oracle Corporation

Pitney Bowes

Dell Technologies

Cisco Systems

TSIA Member Outcomes

Reducing costs, increasing service revenue, and driving adoption.

Receive TSIA research, webinar invitations, and more.

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices,
and trends in field services.