Field Services


Get Field Services Benchmarking, Industry Research, and Advisory with TSIA

If your company has equipment on customer premise that you service, TSIA’s Field Services research practice is for you.
We work directly with organizations to help them optimize and evolve their field service business model.

TSIA Has Helped Members

Field Services Graph

Increase Services Revenue, Reduce Costs, and Mitigate Strategic Risks

With the most comprehensive field services benchmark in the industry, TSIA can identify performance gaps and, more importantly, provide recommendations to you and your team on how to close those gaps with proven industry best practices.


Top Field Services Challenges

Here’s a look at the top business challenges we’re currently helping our Field Services members across the globe solve:

Creating differentiated field service and support offers that increase customer value
Optimize customer processes with IoT
Reducing on-site incident labor costs
Reducing spare parts and logistics costs
Expand to see more business challenges we can help you solve+

TSIA Can Help

Digital technologies are disrupting traditional business models, and TSIA can help you increase your services revenue stream, reduce costs, and mitigate strategic risks, while you manage the transformation.

Experience Our Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices,
and trends in field services.

TSIA’s Field Services research is backed by over one million data points, and covers topics like digital transformation and IoT, monetizing services, managing talent, increasing install base under contract, pursuing technology-as-a-service offers, and more.


10 Facts About Service Delivery Optimization and the Role of IoT

Get 10 facts every industrial and OEM company should know about service delivery and see the 5, must-have, on-site incident performance metrics.


Unlocking Digital Transformation Opportunities in Industrial Equipment

Get an overview of the state of services for industrial equipment and learn which trends and capabilities to embrace to succeed in 2019 and beyond.

Research Report

Why Services is the Key to Digitally Transforming Equipment Manufacturers

This ebook aims to provide OEMs with an introduction to new business opportunities that can be unlocked with the Internet of Things.

Research Report

Spare Parts and Logistics 2018 Multi-Member Study Report

This report looks at the results of the TSIA annual survey that is focused on the hottest topics and concerns around spare parts and logistics.


The State of Field Services 2019

See which key field service trends and core capabilities OEMs need to embrace to succeed in 2019.

Research Report

The State of Field Services: 2019

This report discusses key marketplace trends and critical capabilities that field services organizations must acquire to ensure success in 2019.


The New Field Service Organization

Find out how field service organizations are reinventing themselves to play a new, critical role for hardware and equipment manufacturers.

Research Report

TSIA HT 20, Q3 2018

The Healthcare Technology 20 tracks 20 of the largest global providers of tech solutions to the healthcare industry. This report is for Q3 2018.


Creating Field Service Offers that Increase Customer Value

Identify and develop differentiated field service offerings that drive profitable services revenue growth and deliver business value to customers.

Research Report

The State of Healthcare Technology: 2018-2019

Ensure your healthcare organization is equipped for success by focusing on the core capabilities that help improve provider business outcomes.


The State of Healthcare Technology 2018-2019

Get the latest research, data, and trends on how healthcare technology organizations are evolving to adjust to a changing economy.


Winning the Field Services Talent War

Join us to learn key findings from TSIA’s Field Service Workforce and Compensation Study and find out how your organization can win the talent war.


Attend a TSW Conference

TSW offers extensive insight and actionable takeaways for those in the field services community. You’ll find sessions focused on:

  • Moving from free to fee with differentiated field service offers
  • Emerging trends in spare parts, logistics, and supply chain
  • Best practices in monetizing IoT services
Vele Galovski speaking at TSW

Experience Our Community

Join our community of field service leaders.

Meet Our Field Services Research Expert

Vele Galovski is TSIA’s vice president of field services research. He works closely with member companies to deliver research and advisory programs focused on helping them optimize field service delivery and engineer profitable customer outcomes.

Learn more about Vele.


Field Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

Cisco Systems

Dillard Myers
VP, Global Service Supply Chain


Mary Cay Kosten
SVP, Customer Service

Tokyo Electron America

Kevin Chasey
SVP, Field Service & Support


Martin Gilday
SVP, Global Service


TSIA Member Outcomes

Reducing costs, increasing service revenue, and driving adoption.

See the impact TSIA is making on the tech industry by helping field services organizations improve their performance.