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Field Services


Your Resource for Navigating this Economy

With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.

Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.

From best practices for incident management and optimizing telemetry utilization, to leverage field resources for cross-selling and new offers, and a whole lot more, we’ve got you covered.

There’s no better time than now to be a TSIA field services member!

Get Field Services Benchmarking, Industry Research, and Advisory with TSIA

If your company has equipment on customer premise that you service, TSIA’s Field Services research practice is for you.
We work directly with organizations to help them optimize and evolve their field service business model.

TSIA Has Helped Members

Field Services Graph

Increase Services Revenue, Reduce Costs, and Mitigate Strategic Risks

With the most comprehensive field services benchmark in the industry, TSIA can identify performance gaps and, more importantly, provide recommendations to you and your team on how to close those gaps with proven industry best practices.


Top Field Services Challenges

Here’s a look at the top business challenges we’re currently helping our Field Services members across the globe solve:

Creating Differentiated Field Service Offers That Increase Customer Value
Outsourcing Field Services to a 3rd Party Provider
Latest Field Service KPIs and Metrics
Aligning Service Strategy
Expand to see more business challenges we can help you solve+

TSIA Can Help

Digital technologies are disrupting traditional business models, and TSIA can help you increase your services revenue stream, reduce costs, and mitigate strategic risks, while you manage the transformation.

Experience Our Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices,
and trends in field services.

TSIA’s Field Services research is backed by over one million data points, and covers topics like digital transformation and IoT, monetizing services, managing talent, increasing install base under contract, pursuing technology-as-a-service offers, and more.

Research Report

From Centralized to Very Virtual to Hybrid Organizations

This paper examines a longitudinal study of top technology companies to see how expectations have changed over the last three years.


Proactive Services and Predictive Analytics The Future of Field Services

The path towards predictive and proactive services starts with data and your ability to collect it.


The Power of Artificial Intelligence in Support Services

TSIA delves into AI in support services, considering hype vs. practicality, framework, deployment, and case studies.


From Service to Success Reinventing the role of the Field Service Engineer

Learn how reduced break/fix incidents create opportunities to focus on customer success, redefine roles, and build new career paths.

Research Report

The Digital and Service Transformation of Keysight Technologies Case Study

This report looks at the value of telemetry and connectivity with customers and the installed base.


The State of Support Services 2023

Join us for the latest in support services research and get the keys to succeeding in 2023 and beyond.


Optimizing Your Services Supply Chain

Join us as we dive into TSIA’s benchmark data and look to the future of spare parts, logistics, and supply chain to help you optimize your operation.


The State of Field Services 2023

Get the latest TSIA research on field services trends, revenue growth opportunities, and profitable cost-cutting methods.

Research Report

The State of Field Services: 2023

An overview of the capabilities in which field services organizations must invest during 2023 and beyond.

Research Report

The State of Support Services: 2023

This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2023.


What Your Digital Transformation Strategy Could be Missing

Optimize your company’s digital transformation by including product telemetry in your strategy.

Research Report

Digital Acceleration

This paper on digital acceleration addresses the two waves of digital transformation and examines the DCX transformation process.


Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the field services community. You’ll find sessions focused on:

  • Moving from free to fee with differentiated field service offers
  • Emerging trends in spare parts, logistics, and supply chain
  • Best practices in monetizing IoT services
Vele Galovski speaking at TSW

Experience Our Community

Join our community of field service leaders.

Meet Our Field Services Research Executives

This team of expert research executives heads up our field services research practice.

Field Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

Oracle Corporation

Keith Stanback
VP, North America & Global Cloud HW Support

Pitney Bowes

Scott Schronce
SVP, Global Services

Dell Technologies

Bob Feiner
Sr. VP of Dell Technologies Global Deployment and Partner Services

Cisco Systems

Ashlie Wallace
VP, Global Services Logistics and Workforce Multiplier


TSIA Member Outcomes

Reducing costs, increasing service revenue, and driving adoption.

See the impact TSIA is making on the tech industry by helping field services organizations improve their performance.