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If your company has equipment on customer premise that you service, TSIA’s Field Services research practice is for you.
We work directly with organizations to help them optimize and evolve their field service business model.
With the most comprehensive field services benchmark in the industry, TSIA can identify performance gaps and, more importantly, provide recommendations to you and your team on how to close those gaps with proven industry best practices.
How are companies finding new ways to generate/drive revenue through a variety of field service offerings?
How are companies using the Internet of Things to develop value-added service offers that optimize customer processes?
What are the pacesetter practices to reduce the cost per on-site incident?
What are companies doing to reduce spare parts and logistics expense while ensuring that key SLA's are achieved?
What are the latest services KPIs, analytics and service data that companies should be tracking to effectively run their field service and depot repair operations?
What frameworks can we use to better align our service strategy with the overall company strategy?
How do companies measure field service engineer utilization and what is the current performance level?
How can field service organizations maximize productivity through the expanded use of mobility tools?
What are the processes, technologies, and metrics used to improve customer satisfaction ratings of Field Service engagements?
How are companies retaining talent and knowledge with an ever-changing workforce?
What are the best practices for implementing RMA and Advanced Exchange processes, policies and practices?
How do we increase service delivery efficiency by using the Internet of Things?
What are the best practices for upselling to premium maintenance and support tiers?
What are best practices for managing a knowledge base?
What are best practices in selecting and managing a 3rd party provider for on-site repair, depot repair, and spare parts services?
Digital technologies are disrupting traditional business models, and TSIA can help you increase your services revenue stream, reduce costs, and mitigate strategic risks, while you manage the transformation.
TSIA’s Field Services research is backed by over one million data points, and covers topics like digital transformation and IoT, monetizing services, managing talent, increasing install base under contract, pursuing technology-as-a-service offers, and more.
From Traditional to XaaS Hardware: Navigating Your Digital Transformation
Join us as we discuss the waves of digital transformation for industrial equipment companies and the digital capabilities needed for each.
Better Workforce Management to Optimize Cost and Customer Experience for Support
Learn methodologies for resourcing support centers to ensure you have the right amount of support engineers, with the right skills, at the right time.
The State of Field Services 2022
Learn which field service trends and capabilities your organization needs to embrace to succeed in 2022 and beyond, including digital transformation.
The State of Field Services: 2022
An overview of the capabilities in which field services organizations must invest during 2022 and beyond.
The State of Support Services 2022
If your company provides remote services to customers to help them stand up and maintain access to your technology, this webinar is for you.
The State of Support Services: 2022
This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2022.
Using the LAER Framework for Field Services Workforce Management
Learn how to use TSIA’s LAER model to help your Field Services organization optimize capacity planning and workforce management to meet changing SLAs.
Designing Your Support Organization for XaaS Transformation
This TSIA webinar is designed for organizations to better stand up customers and allow for improved access to your company's technology.
Unlocking Revenue Growth with Customer Loyalty in Field Services
Get insight and benchmark data on how to implement a comprehensive customer satisfaction and loyalty process to ensure recurring revenue growth.
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Spare Parts and Logistics 2019 Multi-Member Survey Report
Results of the TSIA annual Multi-Member Survey that is focused on the hottest topics and concerns around spare parts and logistics.
The State of Services for Industrial Equipment Manufacturers 2021
Get insight into emerging trends in industrial equipment and key focus areas for 2021, including strategic planning for digital transformation.
The State of Support Services 2021
TSIA conferences offer extensive insight and actionable takeaways for those in the field services community. You’ll find sessions focused on:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
VP, North America & Global Cloud HW Support
SVP, Global Services
Sr. VP of Dell Technologies Global Deployment and Partner Services
VP, Global Services Logistics and Workforce Multiplier
See the impact TSIA is making on the tech industry by helping field services organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.