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With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.
Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.
From best practices for incident management and optimizing telemetry utilization, to leverage field resources for cross-selling and new offers, and a whole lot more, we’ve got you covered.
There’s no better time than now to be a TSIA field services member!
If your company has equipment on customer premise that you service, TSIA’s Field Services research practice is for you.
We work directly with organizations to help them optimize and evolve their field service business model.
With the most comprehensive field services benchmark in the industry, TSIA can identify performance gaps and, more importantly, provide recommendations to you and your team on how to close those gaps with proven industry best practices.
How are companies finding new ways to generate/drive revenue through a variety of field service offerings?
What are best practices in selecting and managing a 3rd party provider for on-site repair, depot repair, and spare parts services?
What are the latest field service KPIs and service data metrics that companies should be tracking to effectively run their field service and depot repair operations?
What frameworks can we use to better align our service strategy with the overall company strategy?
How do companies measure field service engineer utilization and what is the current performance level?
What are the processes, technologies, and metrics used to improve customer satisfaction ratings of field service engagements?
How do we increase service delivery efficiency by using the Internet of Things (IoT)?
How can field service engineers drive adoption and consumption while on customer location?
What are the pacesetter practices to reduce the cost per on-site incident?
What are best practices for managing a knowledge base?
How are companies retaining talent and knowledge with an ever-changing workforce?
How can field service organizations maximize productivity through the expanded use of mobility tools?
What are companies doing to reduce spare parts and logistics expenses while ensuring that key SLA's are achieved?
What are the best practices for implementing return merchandise authorization and advanced exchange processes, policies, and practices?
What are the emerging industry trends with outcome engineering?
Digital technologies are disrupting traditional business models, and TSIA can help you increase your services revenue stream, reduce costs, and mitigate strategic risks, while you manage the transformation.
TSIA’s Field Services research is backed by over one million data points, and covers topics like digital transformation and IoT, monetizing services, managing talent, increasing install base under contract, pursuing technology-as-a-service offers, and more.
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From Centralized to Very Virtual to Hybrid Organizations
This paper examines a longitudinal study of top technology companies to see how expectations have changed over the last three years.
Proactive Services and Predictive Analytics The Future of Field Services
The path towards predictive and proactive services starts with data and your ability to collect it.
The Power of Artificial Intelligence in Support Services
TSIA delves into AI in support services, considering hype vs. practicality, framework, deployment, and case studies.
From Service to Success Reinventing the role of the Field Service Engineer
Learn how reduced break/fix incidents create opportunities to focus on customer success, redefine roles, and build new career paths.
The Digital and Service Transformation of Keysight Technologies Case Study
This report looks at the value of telemetry and connectivity with customers and the installed base.
The State of Support Services 2023
Join us for the latest in support services research and get the keys to succeeding in 2023 and beyond.
Optimizing Your Services Supply Chain
Join us as we dive into TSIA’s benchmark data and look to the future of spare parts, logistics, and supply chain to help you optimize your operation.
The State of Field Services 2023
Get the latest TSIA research on field services trends, revenue growth opportunities, and profitable cost-cutting methods.
The State of Field Services: 2023
An overview of the capabilities in which field services organizations must invest during 2023 and beyond.
The State of Support Services: 2023
This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2023.
What Your Digital Transformation Strategy Could be Missing
Optimize your company’s digital transformation by including product telemetry in your strategy.
This paper on digital acceleration addresses the two waves of digital transformation and examines the DCX transformation process.
TSIA conferences offer extensive insight and actionable takeaways for those in the field services community. You’ll find sessions focused on:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
VP, North America & Global Cloud HW Support
SVP, Global Services
Sr. VP of Dell Technologies Global Deployment and Partner Services
VP, Global Services Logistics and Workforce Multiplier
See the impact TSIA is making on the tech industry by helping field services organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.