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In January ’16, SAP hybris will introduce a new SaaS business model named YaaS (Hybris as a Service). YaaS is a business and development platform that allows customers to consume packaged microservices and build or enhance their own application by including YaaS microservices. It fills a gap between SaaS and PaaS in an emerging category called bPaaS (business Platform as a Service). YaaS is a new product line in the SAP universe to enable complimentary applications alongside established on-premise or cloud-based solutions. The presentation describes different support concepts addressing different needs: self-service support for non-business critical use cases, and enterprise-level support commitments including incident handling SLAs and advisory.
Included are a glimpse into the business case, plus organizational and legal challenges (EU DP). The session is targeted for an audience interested in the new SaaS business model bPaaS, understanding bPaaS support use case scenarios, and solutions for addressing from a (non-)SLA perspective.
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Peg Rodarmel, SVP, Subscription Services, Infor
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