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Conference Presentation

What Goes Into a Differentiated Service Offer?

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The median number of offers in our field services benchmark is 5. However, we often see members struggle to drive revenue from the premium offers. Often Sales does not want a service contract to get in the way of a good sale. What are the best practices in designing offers of OEMs? What are the top items in premium offers? How can you show value to drive higher attach rates for premium offers? This business challenge accelerator session will bring industry leaders together in a collaborative session to identify practices, technology, and skills for developing better premium offers field service offers for OEMs.

Presented By:

Vele Galovski

VP, Support and Field Services Research, TSIA

Publish Date: May 26, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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