Conference Presentation

Turbo-Charging PSO Performance with Changepoint

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Professional Services performance is best maximized by minimizing wasted effort and optimizing the use of its fuel—human resources—to generate high-power results. 

Just as the automotive world is using turbo-charging to improve engine performance and fuel efficiency by reclaiming wasted energy, Wolters Kluwer has used Changepoint to reclaim the wasted effort of personnel and direct it to revenue-generating activities for phenomenal performance and growth. Not only has Wolters Kluwer achieved double-digit growth in revenue and margin since implementing Changepoint, the automation enabled us to handle a one-year 90% increase in demand in 2015, and resulted in being named a “Best-of-the-Best” PSO in the 2016 Professional Services Maturity(TM) Benchmark by SPI Research. We’ll review our business case for Changepoint, the benefits we expected and achieved, and our future plans.

Presented By:

Darin Byrne

Sr. Director, Professional Services, Wolters Kluwer

Greg Davidson

Technical Product Manager, Changepoint

Publish Date: October 18, 2016

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