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Professional Services performance is best maximized by minimizing wasted effort and optimizing the use of its fuel—human resources—to generate high-power results.
Just as the automotive world is using turbo-charging to improve engine performance and fuel efficiency by reclaiming wasted energy, Wolters Kluwer has used Changepoint to reclaim the wasted effort of personnel and direct it to revenue-generating activities for phenomenal performance and growth. Not only has Wolters Kluwer achieved double-digit growth in revenue and margin since implementing Changepoint, the automation enabled us to handle a one-year 90% increase in demand in 2015, and resulted in being named a “Best-of-the-Best” PSO in the 2016 Professional Services Maturity(TM) Benchmark by SPI Research. We’ll review our business case for Changepoint, the benefits we expected and achieved, and our future plans.
Sr. Director, Professional Services, Wolters Kluwer
Technical Product Manager, Changepoint
Publish Date: October 18, 2016
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Peg Rodarmel, SVP, Subscription Services, Infor
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