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Conference Presentation

Transforming Services using Enterprise Robotic Process Automation and Artificial Intelligence

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How do you turn your ROI with Robotics Process Automation (RPA) into R-OMG? We will discuss RPA programs that leverage Artificial Intelligence (AI) at scale (50 to 300+ robots) and have achieved phenomenal ROI. We will look into several use cases in Services related to the Call Center, Incident and Service Management areas. Then, we will explore how you can kickstart your RPA program and sustain it to grow at scale. Together, we will discuss the key ingredients for a successful RPA implementation, including how you can maximize the OMG factor in your ROI.

Presented By:

Mario Lazo

Customer Success Director, Blue Prism

Publish Date: May 7, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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