Conference Presentation

Simplifying Customer Experience

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This presentation looks at how to simplify the customer experience and how to do it from the ground up. Discussed are the 360-degree customer experience, a strategy and approach for enhancing the customer experience, along with process Improvements for transformation, and a framework to catalyze CX.

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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