Conference Presentation

Simplifying Customer Experience

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This presentation looks at how to simplify the customer experience and how to do it from the ground up. Discussed are the 360-degree customer experience, a strategy and approach for enhancing the customer experience, along with process Improvements for transformation, and a framework to catalyze CX.


Presented By:

John Alwine

VP, Sales, CSS Corp. (Cybernet SlashSupport)

Joseph Muhitch

Director, Operations, Alcatel-Lucent Enterprise

Publish Date: October 20, 2015

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