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Conference Presentation

Professional Services Is Moving on Up!

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During this presentation, Blackbaud will walk you through their journey to increase their Professional Services (PS) organization's involvement in LAER activities. While by no means complete, PS has leveraged its intimate knowledge of their customers' operations and their deeply cultivated relationships with those customers to move away from non-revenue generating activities to playing a key influencer role in expansion and renewal opportunities.

Presented By:

Paul Robinson

Sr. Manager, Professional Services, Blackbaud

Brandie Michel

Principal, Business Consulting Services, Blackbaud

Publish Date: October 24, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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