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Conference Presentation

Overcoming Challenges with Building a Business Case for Technology Investment

This report is for Support Services members only

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One of the challenges many Service leaders face is getting executive buy-in to invest in AI technologies that improve the customer self-service and agent experience. Join this conversation to share any challenges you are currently facing with building a business case or to share how you’ve been successful with doing so in the past. Facilitated by Coveo’s Service and Business Value experts, you’ll get tips and best practices on which service performance metrics and KPIs to focus on when building a business case, and how to build yield projections to get buy-in from the executive team.

Tracks: Networking, Support Services

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Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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