Conference Presentation

Optimizing PS for XaaS - Session 1

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Transforming Professional Services Offer Development in the XaaS World Presented by Rick Hamilton, Juniper Networks XaaS, Cloud, and Security are mega trends that are dramatically changing the way our customers consume services and solutions. As software and Cloud-enabled technologies become reality, customers are shifting their views on where they find value in Professional Services. Customers need a trusted technology advisor to help guide them through these market shifts and Professional Service offers need to meet this growing demand. Professional Services offerings need to shift from a Plan Consult, Design and Implement model to models that solve for current day challenges. In this session, Rick Hamilton, Juniper's Corporate VP of Professional Services will discuss how to design Professional Service offerings that will provide your customers the expertise they need to make the the shifts being driven by this change. He will discuss how the right offerings can make a difference in how your customers adopt new technology by clearly defining the business outcomes and establishing a plan for rapid value realization. Optimizing PS for XaaS: Customer Value TransformationPresented by Karen Longcoy and Roslyn Jones, CA Technologies The popularity of subscription-based consumption models are changing customers’ views on Professional Services. Customers are looking for quick time-to-value implementations and guidance throughout the customer lifecycle. In this session, Karen Longcoy, CA Technologies VP, Professional Services Marketing, and Roslyn Jones, CA Technologies VP, Global Education Sales, will discuss how professional service and enablement offerings are increasing solution adoption, value realization and customer loyalty.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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