Conference Presentation

Microsoft's Learnings on Designing and Executing Adoption Programs for Cloud-Based Services

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.


Microsoft is undergoing a companywide transformation, experiencing triple-digit cloud revenue growth. The change to more and more subscription-based cloud products is impacting thousands of roles across the company, especially within the services organization. Please join Kirsten Kliphouse as she shares learnings and reflects on how Microsoft launched newly created adoption programs to enable consumption of cloud services for customers.


Presented By:

Kirsten Kliphouse

Corporate Vice President, Customer Services & Support, Microsoft

Publish Date: October 20, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.