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Conference Presentation

Keynote Panel: Services Convergence

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Thomas Lah will moderate a panel discussion with TSIA research executives to discuss:

  • Trends in converging services infrastructure
  • Support vs. Customer Success roles and responsibilities
  • PS vs. Customer Success roles and responsibilities
  • PS vs. premium support activities.


Presented By:

Thomas Lah

Executive Director, TSIA

Bo Di Muccio

VP Research, Professional Services, TSIA

George Humphrey

VP Research, Managed Services, TSIA

Publish Date: May 1, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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