Conference Presentation

Keynote Panel: Services Convergence

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Thomas Lah will moderate a panel discussion with TSIA research executives to discuss:

  • Trends in converging services infrastructure
  • Support vs. Customer Success roles and responsibilities
  • PS vs. Customer Success roles and responsibilities
  • PS vs. premium support activities.

 

Presented By:

Thomas Lah

Executive Director, TSIA

Bo Di Muccio

VP Research, Professional Services, TSIA

George Humphrey

VP Research, Managed Services, TSIA

Publish Date: May 1, 2017

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