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Conference Presentation

Improving Service Delivery Performance with Machine Learning and Artificial Intelligence

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Connected devices, Internet of Things, Data Analytics, Machine Learning, Artificial Intelligence – all hot topics for equipment manufacturers today. Understanding each of these terms and how they impact service delivery operations requires the close collaboration of data analytics experts and operational subject matter experts. During this power hour, TSIA's Sr. Director of Data Analytics, Jeremy DalleTezze, and VP of Field Services, Vele Galovski will team up to deliver insights on the built-in advantage that every equipment manufacturer has: data analytics, applied engineering, and an install base.

  • The difference between machine learning and artificial intelligence
  • How to enable smart, connected products
  • Important steps in building the data model
  • Best practices in operationalizing data analytics


Presented By:

Jeremy DalleTezze

Director Research, Data Analytics, TSIA

Vele Galovski

VP Research, Field Services, TSIA

Publish Date: October 23, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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