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Conference Presentation

Hot Tech Trends for 2017: Leveraging Machine Learning for Extreme Automation

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TSIA has completed the 12th annual Global Technology Survey, tracking adoption, satisfaction and planned spending across 42 categories of tools used by service operations. In this session, find out which technologies saw the biggest increase in adoption over the last year, the tools with the greatest planned spending for 2017-2018, and the product categories with the highest and lowest satisfaction scores. In addition, hear about the relevant technology trends impacting service organizations, with a special focus on leveraging machine learning to make dramatic changes to core people and processes.

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Publish Date: May 1, 2017

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