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This presentation follows Adobe’s transition from an on-premise software provider to a subscription, cloud-based provider, and its impact on customer success. Covered are best practices and lessons learned, along with a look at relationship management, customer lifecycle management, and aligning resources for customer success.
Sr. Director, Consumer and Business Sales Programs, Adobe Systems
Chief Customer Officer, Gainsight
Publish Date: May 3, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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