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Conference Presentation

From On-Prem to Cloud: The Story Behind Adobe's Transformation and the Positive Impact of Customer Success

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This presentation follows Adobe’s transition from an on-premise software provider to a subscription, cloud-based provider, and its impact on customer success. Covered are best practices and lessons learned, along with a look at relationship management, customer lifecycle management, and aligning resources for customer success.

Presented By:

Katie Hingle

Sr. Director, Consumer and Business Sales Programs, Adobe Systems

Allison Pickens

Chief Customer Officer, Gainsight

Nick Mehta

CEO, Gainsight

Publish Date: May 3, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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