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Conference Presentation

Expanding the Service Revenue Footprint

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The next frontier of sustainable services differentiation requires a services operating model that is engineered to repeatedly and profitably accelerate customer adoption, up-sell and increase business value, actually sell product stand-alone and drive consumption of advanced product features.In this session, PwCs Customer Focused Advisory team will deliver valuable insights from actual technology companies on these fundamental changes occurring to the service model to: (1) Expand the revenue footprint of services beyond just renewals, (2) differentiate using services and expand selling channels, and (3) grow the service business overall. Join the presenters as they discuss these key related topics and inform you how technology companies are transforming and preparing for this next frontier for services.

Presented By:

Patrick Moore

Consulting Director, Customer Strategy & Execution, PwC

Ian Ross

Director, Management Consulting, PwC

Publish Date: May 7, 2014

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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