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The next frontier of sustainable services differentiation requires a services operating model that is engineered to repeatedly and profitably accelerate customer adoption, up-sell and increase business value, actually sell product stand-alone and drive consumption of advanced product features.In this session, PwCs Customer Focused Advisory team will deliver valuable insights from actual technology companies on these fundamental changes occurring to the service model to: (1) Expand the revenue footprint of services beyond just renewals, (2) differentiate using services and expand selling channels, and (3) grow the service business overall. Join the presenters as they discuss these key related topics and inform you how technology companies are transforming and preparing for this next frontier for services.
Presented By:
Consulting Director, Customer Strategy & Execution, PwC
Director, Management Consulting, PwC
Publish Date: May 7, 2014
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Peg Rodarmel, SVP, Subscription Services, Infor