Conference Presentation

Education Services Keynote: Show Me the Value: Education Through Accelerated Value Services

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The Cisco Stealthwatch Fast Track is an educational program created to help customers who just inherited a new software product and quickly need to learn the product's value. It is what we refer to as an Accelerated Value Service, and is a flip classroom model that is a mixture of eLearning and live coaching sessions. Through this program, we are able to teach the learner more about the product, help insure renewal of the software maintenance agreement, and point the customer to other services they may want to purchase. We would like to share our successes and lessons learned to those who are looking for a similar services solution that will ensure renewals and potentially more sales opportunities.

Presented By:

Jill Griffin

Project Manager/Customer Advocate, Cisco Systems

Publish Date: May 8, 2018

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Peg Rodarmel, SVP, Subscription Services, Infor

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