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Collaborative support, Squads, Swarming….what is it? Why do it? Does it work? What does it do to CSat and Loyalty? Join our industry panel to hear two members (Deltek and IBM) present their real life story. We will discuss what prompted the shift from tiered to collaborative support. Our panel members will share best practices in terms of how the collaborative case management process was defined. What challenges can you expect in making this transition for your company. How do leaders assess how collaboration is working? This candid panel will share this information and more.
VP, Support Services Research, TSIA
Manager, Global Customer Care, Deltek
Client Advocate and NPS Czar, Business Analytics, IBM
Publish Date: May 8, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.