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Conference Presentation

Creating the Infrastructure for Profitable PS Microtransactions

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One of the hottest trends in PS is Microtransactions: leveraging unused consultant resources for small, bite size customer projects, which not only boosts utilization rates but also introduces a new stream of PS revenue. But what is the infrastructure required to take the complex PS quote and proposal process and make it simple, fast, and maybe even self-serve? In this session, hear from three TSIA partners whose solutions are being leveraged today to enable profitable PS Microtransactions. Find out how the programs were introduced, what barriers they had to overcome, and the ROI of investing in deal automation technology.

Presented By:

John Ragsdale

Distinguished VP, Service Technology Research, TSIA

James Cramer


Mike Psenka


Publish Date: May 7, 2018

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