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Launching a customer success program is on the 2015 road map for many organizations. Based on TSIA's research identifying the top customer success approaches, this session will provide an overview of the technology stack required to enable renewals management, extend selling, and monitor consumption. In addition, this session will reveal the findings of the 2015 Global Technology Survey, as well as TSIA 2015 Technology Heatmap.
Vice President, Technology and Social Research, TSIA
Publish Date: May 4, 2015
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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