Conference Presentation

Building the Technology Stack for Customer Success

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Launching a customer success program is on the 2015 road map for many organizations. Based on TSIA's research identifying the top customer success approaches, this session will provide an overview of the technology stack required to enable renewals management, extend selling, and monitor consumption. In addition, this session will reveal the findings of the 2015 Global Technology Survey, as well as TSIA 2015 Technology Heatmap.

 

Presented By:

John Ragsdale

Vice President, Technology and Social Research, TSIA

Publish Date: May 4, 2015

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