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Implementing an IoT solution is the first step toward achieving the benefits of the Industrial Internet. But what happens next? How do you ensure that your service organization and your clients are prepared to take advantage of all that the IoT can deliver? With enhanced visibility and access to new levels of intelligence and data analytics, it is critical that your service organization and your clients are prepared to transition from traditional break/fix support to adopting new prescriptive and predictive service techniques that enable outcome-based service support and greater customer value. Using current client implementations, participants will learn practical ways to successfully implement Industrial Internet technologies into your field service initiatives, the importance of strong client partnerships, how to overcome challenges to digital adoption and security concerns, and tips to prepare your service team for the transformation.
Vice President, Digital Solutions and Delivery, Industrial Internet, Pitney Bowes
Publish Date: October 18, 2016
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Peg Rodarmel, SVP, Subscription Services, Infor
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