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Conference Presentation

3 Levers to Accelerate Your XaaS Transformation with Managed Services

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The market continues to rotate towards XaaS at a break-neck pace. TSIA is seeing many of our members leveraging muscles they’ve already build in their managed services business to kick-start their XaaS business. In fact, as of July 2021, 35% of Managed Service revenue is now coming from managed technology as a service. However, many companies are finding it challenging to build the right organization capabilities to bring new offers to market and to effectively scale those solutions. Using managed services frameworks and data-driven insight, TSIA will discuss the three levers that companies can pull on to master their XaaS transformation:
  • Standard, Scalable Offers
  • Delivery excellence (process and technology)
  • The Digital Operations and Customer Experience

Presented By:

Jeremy Blanton

Director, Managed Services Research, TSIA

George Humphrey

VP and Managing Director, Service & Delivery Research and Advisory, TSIA

Publish Date: October 19, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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