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Product Manager vs. Offer Manager: What’s the Difference?

So what is product management, and how does it differ from offer management?
Offering Management
For managers
Hal Stanley
May 21, 2024

AI for Profitability: An Executive’s Guide

Learn how AI can drive business growth and profitability. Discover a roadmap for successful AI implementation and achieve transformative outcomes in your industry.
Cross-Functional
For executives
Thomas Lah
May 17, 2024

The Art of Using AI to Build a Seamless Customer Experience with Dell

Are you ready to unlock the secrets behind the AI-driven strategies transforming businesses today? As part of the TSIA INTERACT conference in Orlando, attendees had the unique opportunity to hear from Doug Schmitt, President of Dell Technologies Services, in an exclusive closing keynote.
Cross-Functional
For managers
Thomas Lah
May 16, 2024

Aligning Sales and Customer Success for Scalable Growth: Insights and Best Practices

Are your sales and customer success teams working harmoniously to maximize customer growth, or are they more like ships that pass in the night? If you’ve ever felt the friction of these critical teams operating in silos, you’re not alone. This common challenge can lead to inefficiencies, frustrated customers, and lost revenue opportunities. But what if there was a way to turn this around?
Customer Success
For executives
Marc Troyan
May 8, 2024

Unlocking AI’s Power in Managed Services: Insights from Logicalis on the TECHtonic Podcast

Are you interested in understanding how AI can revolutionize your business operations and competitive edge? In the latest episode of TSIA’s TECHtonic podcast, Justin Cawood, Vice President of Global Service Transformation at Logicalis, joins host Thomas Lah to unpack the transformative journey of implementing AI-driven solutions within the managed services space.
Managed Services
For department leaders
TSIA
May 7, 2024

Maximizing Your Customer Success Team

In an era when budgets are tightening, and every department is under the microscope, customer success teams must demonstrate their undeniable value. Gone are the days of unlimited budgets and value assumptions; today, customer success executives find themselves in the hot seat, needing to justify their operations’ existence and efficacy.
Customer Success
Research Journeys
Stephen Fulkerson
May 6, 2024

Chief Revenue Officer: AI Use Cases for Generating Revenue

Ready to supercharge your revenue with AI? Join our research journey on cutting-edge AI use cases. Learn practical applications, overcome challenges, and unlock new revenue streams for your tech business.
CRO Council
Research Journeys
Thomas Lah
May 6, 2024

Optimizing Profitability: Pricing Strategies for Professional Services

Have you ever wondered how the pricing of professional services could evolve amidst the monumental industry changes happening today? Pricing has always been a pivotal aspect of business strategy, but sole reliance on traditional methods won’t cut it anymore. If you’re looking to stay ahead in your industry, understanding the art and science of pricing is more crucial than ever.
Professional Services
Research Journeys
Bo Di Muccio
May 3, 2024

KPIs and Best Practices for Measuring Managed Services

The managed services landscape is booming. As more organizations outsource IT and other critical business functions to managed service providers (MSPs), practical tools to measure success in this domain become paramount. However, ‌traditional metrics—centered around cost reduction and service levels—no longer suffice in a world increasingly driven by outcomes. Are you capturing the total value that managed service providers deliver?
Managed Services
Research Journeys
Luke Ronkowski
May 3, 2024

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