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The State of Technology Services 2024

If you’re ready to explore the game-changing opportunities AI presents to technology services operations, you’re in the right place. This latest report dives deep into AI’s potential to revolutionize your business in 2024.
Cross-Functional
Cross-Practice
George Humphrey
February 20, 2024

The State of Customer Success 2024

Ever wonder what it takes to truly succeed in today’s fast-paced world of customer success? Well, we’ve got you covered! Our latest report, “The State of Customer Success 2024,” is packed with all of the information you need to stay ahead of the game.
Customer Success
Customer Success
Stephen Fulkerson
February 20, 2024

State of Technology Business Models 2024

As we step fully into 2024, technology companies are finding themselves at a crossroads as they work to navigate the impact of AI on their business models while working toward profitable SaaS models.
Cross-Functional
Cross-Practice
Thomas Lah
February 20, 2024

The State of Professional Services 2024

Are you ready to dive into the world of professional services with us? Our latest annual report, “The State of Professional Services 2024,” delves into the ongoing battle between two powerful forces: inertia and change.
Professional Services
Professional Services
Bo Di Muccio
February 20, 2024

Introducing the New TSIA Portal: Your Career Will Thank You

We're thrilled to introduce you to our new TSIA Portal, designed to give tech executives, department heads, and senior managers free access to a wealth of career-advancing and proprietary data, research, and insights.
All Research Areas
TSIA
TSIA
February 15, 2024

Navigating AI Adoption: Challenges, Opportunities, and Strategies

AI’s allure is undeniable, promising increased efficiency, enhanced decision-making, and a competitive edge like never before.
Erin Horowitz
January 25, 2024

The Future of Customer Support

In customer service and experience, staying ahead of the curve is paramount.
Cross-Functional
Erin Horowitz
December 21, 2023

A Path to Crafting Complete Offers for Tech Success

In this blog, we will dive deep into the insights from the conference session track, “Unifying Offering Management for Complete Offers,” and explore how dismantling these silos can revolutionize the way you approach your product offerings.
Offering Management
Conference
Erin Horowitz
December 7, 2023

AI in Data and Analytics

To harness the transformative potential of AI, organizations must adopt a strategic and sustainable approach that seamlessly blends technology and human expertise to boost productivity.
Cross-Functional
Conference
Erin Horowitz
November 30, 2023