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How do customer success organizations scale to meet these demands while being economical and cost-effective?

The renewal specialist serves as a central point of contact for clients, vendors, and internal teams responsible for managing technology subscriptions. T

The TSIA World Interact '23 conference was held from May 8 to 10, 2023 and was attended by more than 1,200 professionals from the technology and services industries–we are thrilled to say it was a huge success!

Join us as we investigate how you can successfully define who owns renewals and expansion and how your company can organize them to grow cost-effective revenue.

As technology companies navigate ongoing economic uncertainty, there has been a significant pivot to customer retention and a new focus on serving customers more cost-effectively.

Investors have rewarded the entire SaaS industry to pursue growth over profitability for a long time. But TSIA believes those days are waning. There are new expectations for what defines a highly valuable SaaS business.

CROs have a purpose that goes beyond sales. While they are responsible for hitting the company’s numbers, they have a far more strategic remit: generating growth with an eye on profitability.

Over the past three years, our workplaces have experienced a makeover, transitioning from centralized setups to the very virtual and settling into a hybrid model.

Experience-led growth (XLG) can be defined as a growth strategy focused on optimizing for effective and holistic customer experiences. Growth is realized by enabling the right experience, at the right time, via the preferred customer channel.