Are you ready to dive into the world of professional services with us? Our latest annual report, “The State of Professional Services 2024,” delves into the ongoing battle between two powerful forces: inertia and change. Professional services leaders are right at the heart of this tug-of-war, juggling the need to “keep the lights on” with the imperative to adapt to new trends. Let’s explore this dynamic landscape together and discover how service leaders can expertly navigate it this year. 

The Tug-of-War: Inertia versus Change

In professional services, inertia translates to the need to maintain business as usual. In this report, we dive into how professional services leaders are tasked with “keeping the lights on” and sustaining the familiar while navigating change.

On the other side of the coin lies change, where professional services organizations must confront emerging forces, trends, and pressures. This report delves into how these disparate factors impact professional services leaders, line managers, operational leaders, executives, directors, and individual contributors, ultimately highlighting the need for a delicate, measured balance. It’s essential that all stakeholders in professional services organizations gain a clear understanding of these forces and how to navigate them concurrently.

Key Trends Shaping the Landscape

When it comes to key trends shaping the professional services landscape, organizational convergence and the rise of AI take center stage, with a focus on how these elements are poised to reshape professional services organizations.

This report offers insights backed by validated data, including recent findings from the TSIA Core Professional Services Benchmark study, as well as other surveys conducted over the past year. So whether you’re involved in day-to-day operations or charting the course toward the future, our exclusive insights are designed to equip you with a deeper understanding of how professional services leaders are embracing transformation while preserving stability.