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Welcome to the TSIA Blog

Want to stay up to date on the latest industry trends and developments impacting the technology and services space? You’re in the right place.

How AI Economics™ Is Rewriting the Business Model of Enterprise Software

AI is reshaping enterprise software economics. Learn how pricing models, services, and organizational structures must evolve in the AI era and hear expert insights from TSIA leaders.
Thomas Lah
March 19, 2026
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AI Economics™ FAQ: How AI Is Changing Pricing, Services, and Profitability

What is AI Economics™? Learn how AI is reshaping pricing models, services, and profitability—and why tech companies must evolve to capture value in the AI era.
Cross-Functional
AI Economics
TSIA
March 13, 2026
March

Field Services as a Profit Engine in Healthcare and Industrial Technology

Discover how healthcare and industrial organizations are transforming field services from reactive repair teams into proactive, revenue-driving engines powered by AI, telemetry, and workforce modernization.
Field Services
Field Services
Roy Dockery
March 10, 2026
March

AI Economics™ Confirmed: What the 2026 ‘State of’ Reports Prove

The 2026 State of Reports confirms TSIA’s AI Economics™ predictions. See how AI is reshaping professional, managed, and customer services—and why execution now determines who survives the Services Era.
Cross-Functional
AI Economics
George Humphrey
March 4, 2026
March

The State of AI for Technology Services 2026: The Era of AI Economics and Outcome-Based Transformation

AI Economics is dismantling seat-based SaaS models and accelerating the shift to outcome-based transformation. Learn how technology services leaders must redesign pricing, services, and delivery to compete in 2026.
Cross-Functional
AI Economics
George Humphrey
February 26, 2026
February

State of Offering Management 2026: Orchestrating the Unified Service Portfolio in the Era of AI Economics™

State of Offering Management 2026: How AI economics is reshaping service portfolios, pricing models, and value defense across the lifecycle.
Offering Management
Offering Management
Hal Stanley
February 19, 2026
February

State of Support Services 2026: Winning the Services Era in an Age of AI Economics™

AI is reshaping support services in 2026. Learn how the AI Value Paradox is breaking traditional models and why outcome-based, service-intensive support is now critical for profitable growth.
Support Services
Support Services
Dave Baca
February 12, 2026
February

The State of Customer Success 2026: Proving Value in the Age of AI Economics™

Customer success is evolving in 2026. Learn how AI Economics™, data unification, and value-driven customer success models reshape retention, ROI, and growth.
Customer Success
Customer Success
Darlene Kelly
February 11, 2026
February

State of the Technology Industry 2026: Why Mastering AI Economics™ Is Now Mandatory

The State of the Technology Industry 2026 reveals why AI adoption isn’t enough and how mastering AI Economics through outcomes, services, and new pricing models determines profitability.
Cross-Functional
AI Economics
Thomas Lah
February 5, 2026
February

State of Managed Services 2026: Why Service Is Now the Engine of AI Economics™

AI is reshaping managed services in 2026. Learn why services—not tools—now power AI Economics™, and how MSPs must rethink ROI, pricing, and operations to drive profitable growth.
Managed Services
Managed Services
Luke Ronkowski
February 4, 2026
February

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

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