Over the past decade, revenue growth has been eroding for B2B technology providers and shifting to recurring service revenue as customers are looking to consume technology in new ways. These changing business models to technology-as-a-service (XaaS) present new challenges for Product Management. How will XaaS Product Management teams pivot their practices to effectively grow recurring revenue? In this SlideShare, I review the impact that the changing market conditions have on Product Management and offer a recommended solution to one of the top ten challenges. 

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Laura Fay

About Author Laura Fay

Laura Fay  is the vice president of XaaS product management research for TSIA. She is a technology industry veteran with over 30 years' experience driving business growth in the enterprise software industry via leadership roles in product management, general management, product development, and customer success.

Laura Fay
Thank you, Wilhelm, for this important observation.

The XaaS Product Management research practice is focused on the needs of product management that are offering their technology as a service, i.e. on a subscription basis. As the stewards of revenue growth and profitability, Product Management plays a unique and important role in driving company strategy and profitable offerings.

Our research shows that today, approx. 30% of companies have a services product management function designed to align the go to market for service offerings across PS, customer success, support services, etc..
TSIA’s research practice “Service Revenue Generation”, headed up by Julia Stegman, address the needs of these services product management functions very directly.

Additionally we are seeing a few early indicators of alignments and convergence of technology product management and services product management there companies are seeking to strategically factor services in their complete portfolio design.
We continue to watch the rise of services and service convergence trends.

Don’t hesitate to contact us for a briefing on either or both research practice areas to understand how your company can benefit.
9/27/2018 1:49:49 PM
Wilhelm Taurel
You speak about XaaS product management only whereas product management functions for service offerings are rarely existing especially outside the software and it industry. So it would be worthwhile to research service product management as such, also for other service disciplines in TSIA's spectrum.
9/9/2018 10:40:57 AM
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