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Our Support Services team is helping members implement best practices in everything from collaborative swarming to work culture. Not a member yet? Contact us today to learn how TSIA can help you achieve your business outcomes.
April 14, 2022
Sara Johnson is the director of support services research for TSIA. In this role, she provides membership and advisory designed to help member companies optimize their Customer Support organizations (including help desks, call center, technical support and omni-channel experiences) to achieve and deliver desired customer and organizational outcomes.
Sara has over 20+ years of experience in various leadership roles within the ERP software industry focusing on building world class, global customer support organizations.
Francoise Tourniaire started using collaborative swarming in 1995, before the word was coined. Since then, she founded FT Works, a consultancy firm that helps technology companies create and improve their customer success and support operations. She is the author of The Art of Support and three other books about managing support organizations and a frequent blogger and conference presenter. FT Works is a TSIA Consulting Alliance Partner.
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The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.