Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
COVID-19 Resource Center
If you believe you are seeing this message in error,
please let us know.
Join the conversation!
Subscribe to the Blog!
At our upcoming TSIA World: Interact conference, we will be tackling real-world business problems like this. In fact, we have several support services sessions that will be led by Salesforce leadership and other support industry experts.
Attendants will also receive a free copy of our latest book, Digital Hesitation, where we cover digital transformation in support services and beyond. Attend virtually or in-person to connect with industry leaders and peers from around the world.
Our Support Services team is helping members implement best practices in everything from collaborative swarming to work culture. Not a member yet? Contact us today to learn how TSIA can help you achieve your business outcomes.
April 14, 2022
Sara Johnson is the director of support services research for TSIA. In this role, she provides membership and advisory designed to help member companies optimize their Customer Support organizations (including help desks, call center, technical support and omni-channel experiences) to achieve and deliver desired customer and organizational outcomes.
Sara has over 20+ years of experience in various leadership roles within the ERP software industry focusing on building world class, global customer support organizations.
Francoise Tourniaire started using collaborative swarming in 1995, before the word was coined. Since then, she founded FT Works, a consultancy firm that helps technology companies create and improve their customer success and support operations. She is the author of The Art of Support and three other books about managing support organizations and a frequent blogger and conference presenter. FT Works is a TSIA Consulting Alliance Partner.
Topics discussed in this post
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.