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Unlike technology consulting firms, TSIA provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business. If you are a technology executive who owns service delivery, company revenue growth, or product success, TSIA is for you.
TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing services delivery organizations and business models. The research practices that focus on these initiatives are:
TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:
TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:
In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.
The Top 8 Managed Services Metrics to Measure - Abridged Version
An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.
TSIA Service Revenue Generation Benchmarking
Key results, operational metrics, and practices for on-premise and cloud businesses that enable companies to grow recurring service revenues.
Investing in AIOps
Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.
What Is the Current State of Services Convergence?
TSIA Rapid Research Response Poll results on the topic of services convergence.
The State of Support Services: 2020
This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2020.
Very Virtual Offices
Tech companies’ plans for bringing employees back into the office post-pandemic and the conditions for doing so.
XaaS Partner Management
Insights to help technology providers craft their XaaS partner strategy.
Survival Guide for Renewing Recurring Revenue in the COVID-19 Economic Crisis
In this paper we discuss the implications of discounts on ARR and their impact on a company over a long period of time.
Seven Emerging Managed Service and XaaS Delivery Capabilities You Must Invest in
This paper focuses on seven emerging service delivery capabilities that companies must invest in and build out starting this year.
COVID-19 Capability Journeys
Organizational capabilities every technology provider will require to excel in a post-COVID-19 economy.
The End of the Road for Field Sales?
Strategies and capabilities that companies can develop and implement to deal with the impact of COVID-19 on the sales organization.
Slides | Managing Through This Crisis
Get data from TSIA’s Rapid Research Response Initiative to see how tech companies have responded to the issues created by COVID-19.
At our recent TSW Live! virtual conference we heard how brands like Google Cloud, Cisco Systems, and Philips Healthcare are navigating the ever-changing business landscape in the current global environment. Get access to all the on-demand presentations and videos from the event.
TSIA Exchange: A forum to navigate a pandemic together
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.