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TSIA can help you optimize revenue generating capabilities across
business functions. The research practices that focus on these initiatives are:
TSIA can help you establish, evolve, scale, and optimize your service and delivery organizations and
business models. The research practices that focus on these initiatives are:
TSIA can help you with the development of both technology and services offer portfolios. The research
practices that focus on these initiatives are:
In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end
Establish, scale, and optimize your technology services, delivery organizations, and business models
by utilizing the following research practices:
Optimize revenue generating capabilities across business functions by utilizing the following
Develop your technology and services offer portfolios by utilizing the following research practices:
In addition to the research practices listed above, TSIA also offers validated insights on technology
services industry trends, consumption, and data analytics. This will
help your company invest in the right technology to improve your end-to-end customer experience.
Empower Social Good
Blackbaud shed light on how they have significantly enhanced customer satisfaction through the implementation of a robust value management framework.
TSIA Offering Management Benchmarking
This paper reviews key results, operational metrics, and practices for offering management to help businesses develop compelling offerings.
Renewal Strategies in the Age of AI and Automation
The 2023 Renewal survey delves into the utilization of capabilities by companies and examines their overall influence on performance.
Generative AI Adoption in Support Organizations
This paper presents an analysis of the current state of generative AI adoption within support organizations.
Monetizing Customer Success: The Good and Bad Strategies
Understanding which features to include in customer success offers is crucial to remaining competitive in an evolving business landscape.
Strategize, Digitize, Decarbonize
According to the UN Environment Program Report account, buildings play a major role in exacerbating the climate crisis.
Mobilize the Customer Growth Team for Renewals
This analysis provides a comprehensive overview of the diverse approaches employed by different companies.
The Emergence of Outcome-Based Pricing in Managed Services
The increasing demand for outcome-based solutions has prompted a reevaluation of pricing models to align with customer expectations.
This paper will provide a high-level view of the poll results, assessing monetization practices across organizations of varying sizes.
The Future of Professional Services
TSIA’s 2023 World Interact conference gave professional services leaders a platform to discuss what the future of the field looks like and how to be . . .
Data View: Offering Management in the Age of AI
Explores the impact of artificial intelligence on the process of offering management within technology companies.
Salesforce: Empowering Customer Success through Data-Driven Insights
A review of Salesforce's solutions for leveraging data-driven insights to foster loyalty and drive positive outcomes.
TSIA technology and services industry conferences take place semiannually. The upcoming TSIA World ENVISION event is all about Silo Busting to Drive Profits and Growth.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.