We’re Here to Help You Achieve
Business Outcomes

Unlike technology consulting firms, TSIA provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business. If you are a technology executive who owns service delivery, company revenue growth, or product success, TSIA is for you.

 

For the Executive Who Owns Service Delivery

TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing services delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success
Education Services
Field Services
Managed Services
Professional Services
Support Services
 

For the Executive Who Owns Company Revenue Growth

TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Expand Selling
Subscription Sales
XaaS Channel
Optimization
 

For the Executive Who Owns Success of the Offer Portfolio

TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:

Service Revenue
Generation
XaaS Product
Management

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

documents-icon
Research Report

COVID-19 Capability Journeys

Organizational capabilities every technology provider will require to excel in a post-COVID-19 economy.

documents-icon
Research Report

The End of the Road for Field Sales?

Strategies and capabilities that companies can develop and implement to deal with the impact of COVID-19 on the sales organization.

documents-icon
Research Report

Slides | Managing Through This Crisis

Get data from TSIA’s Rapid Research Response Initiative to see how tech companies have responded to the issues created by COVID-19.

documents-icon
Research Report

Slides | Successfully Partnering with 3rd Parties in Field Services

Discover outsourcing models, performance metrics, operational best practices, and much more.

documents-icon
Research Report

Slides | Building the Sales Digital Infrastructure

Get an overview of the emerging digital capabilities sales teams can leverage to drive top line revenues.

documents-icon
Research Report

Slides | Using Your Pitstop to Assess Channel Capabilities for XaaS

Assure alignment and preparedness to drive world-class partner channel LAER congruence to grow their XaaS business.

documents-icon
Research Report

Slides | Reactive and Predictive and Prescriptive Support Oh My!

Making the move from Reactive to Predictive to Proactive / Prescriptive Support for all support organizations.

documents-icon
Research Report

Slides | Customer Training in the Time of Coronavirus

Get insight into how COVID-19 is impacting customer training organizations today and how they’re responding to current challenges.

documents-icon
Research Report

Slides | Everything Will Change: How COVID-19 Becomes the Accelerator for Custom

Get specific guidance and recommendations for customer success leaders during these challenging times.

documents-icon
Research Report

Slides | Re-Start Your Growth Engines: XaaS and Your Existing Customers

Discover how to achieve profitable growth in XaaS and Subscription models by driving more revenue from existing customers.

documents-icon
Research Report

Slides | Industry Scenarios: How Do Technology Companies Set Up for Success Post

Potential industry scenarios regarding the timing of economic recovery and ways that tech companies can be positioned well if these scenarios unfold.

documents-icon
Research Report

Slides | Professional Services Best Practices for the Pandemic And Beyond

Build, sell and deliver PS services that will help you get through the current crisis and emerge a stronger, more mature, more agile PSO.

 
 
 
TSW Live! Virtual Conference Recap
 

TSW Live! Virtual Conference Recap

At our recent TSW Live! virtual conference we heard how brands like Google Cloud, Cisco Systems, and Philips Healthcare are navigating the ever-changing business landscape in the current global environment. Get access to all the on-demand presentations and videos from the event.

 

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.

 
 
Take a Look!