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For the Executive Who Owns

Revenue Growth

TSIA can help you optimize revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Customer Growth and Renewal
Subscription Sales

Service and Delivery

TSIA can help you establish, evolve, scale, and optimize your service and delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success
Field Services
Professional Services
Education Services
Managed Services
Support Services

Success of the
Offer Portfolio

TSIA can help you with the development of both technology and services offer portfolios. The research practices that focus on these initiatives are:

Service Offer Management

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

Research Report

2022 Customer Life Cycle Sales Skills

This report examines which skills and competencies are most important for growing revenue across the customer life cycle.

Research Report

The State of Professional Services: 2019

Annual report providing an overall snapshot of the professional services discipline based on benchmarking data and the hottest topics/trends of 2019.

Research Report

The State of Managed Services and XaaS: 2019

Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.

Research Report

The Perfect Partnership: Education Services and Support Services

Mentor Graphic’s digital learning journey and how its vision of customer knowledge acquisition led to a partnership with the Mentor Support Center.

Research Report

The Building Blocks of Customer Success

Learn the basics of customer success, how to apply it to your current organization, and ensure recurring revenue and profits for years to come.

Research Report

TSIA Case Study: The Power of the “Uptell” (Abridged)

Abridged case study of how Microsoft's "Achieve More" program led to better customer outcomes and increased revenue.

Data View

TSIA Quick Poll Results: Influence of Marketing, Automation, and Data Collection

These poll results identify practices that foster higher learning subscription renewal rates.

Research Report

Successfully Navigating the Changing Priorities of Professional Services

This report explores the topic of professional services and customer success charter convergence.

Research Report

The State of Service Offer Management: 2023

This annual report outlines key trends impacting service offer leaders and provides a look ahead for 2023.

Research Report

The State of Education Services: 2023

This report discusses the capabilities education services organizations must have in 2023 and their importance in supporting transformation overall.

Research Report

The State of Services for Industrial Equipment Manufacturers: 2023

This report summarizes top member inquiries of 2021 from industrial equipment companies, identifying the most relevant business challenges for 2022.

Research Report

TSIA Field Services Benchmarking

This report explains the critical role the TSIA Field Services Benchmark process can play in driving organizational transformation.

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TSIA’s Tech Conferences

TSIA technology and services conferences take place semiannually. Join us and collaborate with leading tech companies where you can learn how to respond to today’s technology and services challenges.


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Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.

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