This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Got FOMO? Check Out the Keynotes from TSIA World: Interact

Watch Now

For the Executive Who Owns Service and Delivery

TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing service and delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success
Education Services
Field Services
Managed Services
Professional Services
Support Services
 

For the Executive Who Owns Company Revenue Growth

TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Customer Growth
and Renewal
Subscription Sales
XaaS Channel
Optimization
 

For the Executive Who Owns Success of the Offer Portfolio

TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:

Service Offer
Management
XaaS Product
Management

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

documents-icon
Research Report

Correcting the Partner Parallax

This paper explores how technology vendors can see XaaS from a partner’s point of view.

documents-icon
Research Report

How Successful B2B Tech Companies Navigate Economic Uncertainty

This is a high-level playbook for how TSIA recommends members navigate the coming economic downturn.

documents-icon
Research Report

Automation in Customer Onboarding and Engagement

Survey results showing where participating companies are located in the artificial intelligence journey for customer onboarding and engagement.

documents-icon
Research Report

TSIA Customer Growth and Renewal Benchmarking

This document describes how benchmarking drives better performance in growing customer revenue.

documents-icon
Research Report

Introduction to APLAER

This report explains why sales and revenue organizations must embrace data and analytics to unlock new revenue streams.

documents-icon
Research Report

LAER Efficiency

This paper introduces the LAER framework and offers a insight into its maturity, its challenges, and how product management intervention is essential.

documents-icon
Research Report

TSIA Support Services Benchmarking

This report explains the critical role the TSIA Support Services Benchmark process can play in driving organizational transformation.

documents-icon
White Papers

TSIA Versus

This white paper explains how the TSIA platform is different from traditional management consulting and analyst firms.

documents-icon
Research Report

Introducing the Rule of 35, XaaS Success Zones, and RAC

This paper introduces three data-driven frameworks technology companies can use to assess the efficacy of their operations.

documents-icon
Research Report

XaaS Channel Optimization Benchmarking

Find out how TSIA’s benchmark program will enable vendors to objectively assess how they compare against the industry, peer groups, and pacesetters.

documents-icon
Research Report

TSIA XaaS Product Management Benchmarking

This report explains the critical role the TSIA XaaS Product Management Benchmark process can play in driving organizational transformation.

documents-icon
Research Report

TSIA Customer Success Benchmarking

This report explains the critical role the TSIA Customer Success Benchmark process can play in driving organizational transformation.

 
 
 
Join In-person or virtually TSIA World

TSIA’s Tech Conferences

TSIA technology and services conferences take place semiannually. Join us and collaborate with leading tech companies where you can learn how to respond to today’s technology and services challenges.

 

Experience Our Community

Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.

 
 
Participate Now