We're a group of data fanatics who want to help you make informed, fact-based decisions so your business can be at its best. Through our data, community, and outcome-based approach, TSIA gives you the in-depth best practices research, thought leadership, and data-driven expert advice your technology company needs to get the business results you want, faster.
Ensure technology adoption and deliver customer business outcomes.
Optimize customer engagement through learning to drive product adoption.
Use services teams to grow revenue with existing customers.
Optimize field service delivery and drive digital transformation with IoT and Big Data.
Grow and scale your managed services business.
Optimize your project delivery and consulting services.
Develop, attach, and renew recurring service offers.
Sell technology-as-a-service and subscription-based offers.
Optimize and transform support organizations to provide next-generation service.
Optimize product management for as-a-service success.
Stay current on the latest industry trends.
Improve operations and outcomes with data-driven insights.
Maximize investments in social and service technology.
The State of Customer Success: 2019
A look at the state of customer success organizations, including the top issues facing CS executives and guidance on the top business challenges.
The State of Education Services: 2019
This report discusses key marketplace trends and critical capabilities that education services organizations must acquire to ensure success in 2019.
Data-Driven Selling (Abridged)
This paper offers ideas on how to leverage customer data by turning it into account intelligence, allowing for cost-effective revenue growth.
The State of Field Services: 2019
This report discusses key marketplace trends and critical capabilities that field services organizations must acquire to ensure success in 2019.
The State of Managed Services and XaaS: 2019
Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.
The State of Professional Services: 2019
Annual report providing an overall snapshot of the professional services discipline based on benchmarking data and the hottest topics/trends of 2019.
Levers of Growth
Key levers that produce optimized support revenue outcomes and accelerate growth for technology companies.
The State of Support Services: 2019
This paper identifies major trends in support services, and discuss key service capabilities needed within support services organizations.
The State of Subscription Sales: 2019
Key factors impacting the world of sales as organizations look to increase the percentage of their revenues from XaaS or subscription offers.
XaaS Monetization: Common Pitfalls and How to Avoid Them
This report chronicles a number pricing mistakes and pricing pitfalls to avoid.
TSIA 2019 Capabilities Heatmap
Get insight into the organizational capabilities your services business needs to master in order to improve its operational and financial performance.
Why Services is the Key to Digitally Transforming Equipment Manufacturers
This ebook aims to provide OEMs with an introduction to new business opportunities that can be unlocked with the Internet of Things.
TSIA hosts the world's largest conferences for technology and services where thousands of industry professionals network and learn about the latest trends. Join your peers October 21-23 at TSW Las Vegas 2019 to learn from the industry’s top thought leaders about how to grow your tech business and increase revenue with a services-led strategy.
Attend TSW For Free
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.