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The Rise of AI in Technology Business Models
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For the Executive Who Owns Service and Delivery
Establish, scale, and optimize your technology services, delivery organizations, and business models
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Research Report
AI's Role Within Offering Management Organizations
This poll examines the role of generative AI in offering management, highlighting its growing significance in the technology and services industry.
Research Report
AI and Integrated Risk Management Provide Sustainable Growth Opportunities
This report discusses AI preparedness, introducing Moody’s Analytics’ framework to enhance customer interactions.
Research Report
AI's Impact on Content Development Processes
Discover key insights from TSIA's Education Services research poll on content development processes and the impact of AI on education content teams.
Research Report
Governance Gap in AI Strategies
Companies are investing in AI initiatives, but lack formal processes and company-wide ownership, reflecting a failure to take AI disruption seriously.
Research Report
Data's Crucial Role in Support
Data is crucial for scalable and repeatable AI applications. Companies must improve their use of product telemetry and prescriptive analytics.
Research Report
2023 Monetizing Customer Success Research Report - Abridged
This report covers how OpenText uses AI to revolutionize content creation in education services, saving time and costs while enhancing quality.
Research Report
Veeva: Profile in Profitable SaaS
This report discusses the profitability profile of Veeva, a successful SaaS company.
Research Report
Transforming Customer Service and Closing the AI Trust Gap
Salesforce is at the forefront of a technological revolution, where AI is fundamentally reshaping customer service.
Research Report
Real-World Applications of AI for Technology Companies in Support Services
The report highlights the business benefits achieved, including improved support response times and customer satisfaction ratings.
Research Report
Real-World Applications of AI for Technology Companies in Education Services
By leveraging AI tools like generative AI, OpenText has reduced content creation time, improved content quality, and reduced costs.
Research Report
The Imperative Shift from Data-Driven to AI-Driven
OpenText leverages AI tools for intelligent content creation in education services, reducing time and costs while improving quality.
Research Report
Introducing the Rule of 35, XaaS Success Zones, and RAC
This paper introduces three data-driven frameworks technology companies can use to assess the efficacy of their operations.
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