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The Rise of AI in Technology Business Models

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For the Executive Who Owns

Revenue Growth

TSIA can help you optimize revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Customer Growth and Renewal
Chief Revenue Office (CRO) Council

Service and Delivery

TSIA can help you establish, evolve, scale, and optimize your service and delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success
Field Services
Professional Services
Education Services
Managed Services
Support Services

Success of the
Offer Portfolio

TSIA can help you with the development of both technology and services offer portfolios. The research practices that focus on these initiatives are:

Offering Management

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

Research Report

AI's Role Within Offering Management Organizations

This poll examines the role of generative AI in offering management, highlighting its growing significance in the technology and services industry.

Research Report

AI and Integrated Risk Management Provide Sustainable Growth Opportunities

This report discusses AI preparedness, introducing Moody’s Analytics’ framework to enhance customer interactions.

Research Report

AI's Impact on Content Development Processes

Discover key insights from TSIA's Education Services research poll on content development processes and the impact of AI on education content teams.

Research Report

Governance Gap in AI Strategies

Companies are investing in AI initiatives, but lack formal processes and company-wide ownership, reflecting a failure to take AI disruption seriously.

Research Report

Data's Crucial Role in Support

Data is crucial for scalable and repeatable AI applications. Companies must improve their use of product telemetry and prescriptive analytics.

Research Report

2023 Monetizing Customer Success Research Report - Abridged

This report covers how OpenText uses AI to revolutionize content creation in education services, saving time and costs while enhancing quality.

Research Report

Veeva: Profile in Profitable SaaS

This report discusses the profitability profile of Veeva, a successful SaaS company.

Research Report

Transforming Customer Service and Closing the AI Trust Gap

Salesforce is at the forefront of a technological revolution, where AI is fundamentally reshaping customer service.

Research Report

Real-World Applications of AI for Technology Companies in Support Services

The report highlights the business benefits achieved, including improved support response times and customer satisfaction ratings.

Research Report

Real-World Applications of AI for Technology Companies in Education Services

By leveraging AI tools like generative AI, OpenText has reduced content creation time, improved content quality, and reduced costs.

Research Report

The Imperative Shift from Data-Driven to AI-Driven

OpenText leverages AI tools for intelligent content creation in education services, reducing time and costs while improving quality.

Research Report

Introducing the Rule of 35, XaaS Success Zones, and RAC

This paper introduces three data-driven frameworks technology companies can use to assess the efficacy of their operations.

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TSIA’s Tech Conferences

TSIA World is the conference for technology and services business models. The upcoming TSIA World INTERACT conference presents The Rise of AI in Technology Business Models.


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Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.

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