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For the Executive Who Owns

Service and Delivery

Establish, scale, and optimize your technology services, delivery organizations, and business models by utilizing the following research practices:

Customer Success
Field Services
Professional Services
Education Services
Managed Services
Support Services

Company
Revenue Growth

Optimize revenue generating capabilities across business functions by utilizing the following research practices:

CRO Council
Customer Growth and Renewal
XaaS Channel Optimization

Success of the
Offer Portfolio

Develop your technology and services offer portfolios by utilizing the following research practices:

Service Offer Management
XaaS Product Management

In addition to the research practices listed above, TSIA also offers validated insights on technology services industry trends, consumption, and data analytics. This will help your company invest in the right technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

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Research Report

The State of Service Offer Management: 2023

This annual report outlines key trends impacting service offer leaders and provides a look ahead for 2023.

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Research Report

The State of Education Services: 2023

This report discusses the capabilities education services organizations must have in 2023 and their importance in supporting transformation overall.

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Research Report

The State of Services for Industrial Equipment Manufacturers: 2023

This report summarizes top member inquiries of 2021 from industrial equipment companies, identifying the most relevant business challenges for 2022.

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Research Report

TSIA Field Services Benchmarking

This report explains the critical role the TSIA Field Services Benchmark process can play in driving organizational transformation.

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Research Report

TSIA Support Services Benchmarking

This report explains the critical role the TSIA Support Services Benchmark process can play in driving organizational transformation.

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Research Report

The State of Field Services: 2023

An overview of the capabilities in which field services organizations must invest during 2023 and beyond.

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Research Report

The State of Professional Services: 2023

An overview of the capabilities in which professional services organizations must invest during 2023 and beyond.

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Research Report

The State of B2B Product Management: 2023

Annual report documenting current trends impacting technology product management when designing for B2B XaaS business models.

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Research Report

The State of XaaS Partner Channel Optimization: 2023

This document shatters myths around channel partners in XaaS and lays out the sequential steps vendors must take to deliver partner success in XaaS.

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Research Report

The State of Managed Services: 2023

Annual report published at the beginning of each year documenting major trends and disruptions in managed services.

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Research Report

The State of Support Services: 2023

This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2023.

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Research Report

The State of Customer Growth and Renewal: 2023

Annual customer success report that looks at the state of customer success organizations across the industry and their current business challenges.

 
 
 
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TSIA’s Tech Conferences

TSIA technology and services conferences take place semiannually. Join us and collaborate with leading tech companies where you can learn how to respond to today’s technology and services challenges.

 

Experience Our Community

Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.

 
 
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