Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
If you believe you are seeing this message in error,
please let us know.
TSIA helps you achieve profitable growth at a fraction of traditional consulting costs.
Just ask companies like Salesforce, Microsoft, Cisco, AWS, Adobe, Phillips Healthcare, HPE, HPI, Google Cloud, Dell, Siemens, Zendesk, and hundreds more…
TSIA can help you optimize revenue generating capabilities across business functions. The research practices that focus on these initiatives are:
TSIA can help you establish, evolve, scale, and optimize your service and delivery organizations and business models. The research practices that focus on these initiatives are:
TSIA can help you with the development of both technology and services offer portfolios. The research practices that focus on these initiatives are:
In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.
TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:
TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing service and delivery organizations and business models. The research practices that focus on these initiatives are:
TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:
The Current and Future State of Voice and Sentiment Analysis
How voice and sentiment analysis technology has the potential to become a critical driver of customer health scores and revenue expansion.
The Future of Customer Success
TSIA asserts that customer success will become the dominant revenue engine for XaaS companies. This paper explains why.
Leveraging the Power of the Gig Economy
This report looks at how companies can leverage the gig economy to become a core part of their staffing strategy.
Customer Success and Product Management Collaboration
A look at how a company’s product management and customer success organizations can collaborate for the benefit of the customer and business growth.
How to Talk to Your CEO About Funding Customer Success
Download the e-book and access the three budgeting principles of how to talk to your CEO about funding customer success.
The Future of Technology Professional Services
This report looks at the state of embedded professional services organizations as compared to 20 years ago.
The ARR Trap
This report examines the drive for technology companies to grow annual recurring revenues. It looks at the upside of ARR and the "dark side" of ARR.
On-Premise to Cloud
This report discusses the role of the support organization in transitioning from on-premise to the cloud.
The PSO's Guide to Professional Services Strategic Alignment
This report provides a step-by-step approach to aligning your professional services charter with overall business objectives.
Primer on Services Convergence
This paper looks at services convergence: its drivers and benefits, industry examples, and how to migrate toward services convergence.
Checklist: Optimize Your Organization for Customer Success
Download the checklist to optimize for customer success and get a framework for customer churn and retention.
How to Unlock Revenue Growth with Existing Customers
How to utilize people, process, and technology across the different functions in your organization to drive revenue growth with existing customers.
TSIA technology and services conferences take place semiannually. Join us and collaborate with leading tech companies where you can learn how to respond to today’s technology and services challenges.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.