Steve Frost

VP, Expand Selling Research

Steve Frost is the vice president of expand selling research for TSIA. In this role, Steve helps member companies understand and implement new sales approaches that are both helpful and contextual to their customers, as well as utilize Services touchpoints to drive new leads, increase revenue, and provide better customer outcomes.



Steve Frost

Steve Frost Talks About Expand Selling

 
Strategic Services Journey Map

Top Expand Selling Strategic Services Engagements

  • Create a Systematic Expand Selling Program
  • Building a Successful Expand Selling Lead Generation Program
 
 

See What I'm Up To

Check out the most recent expand selling resources.


Webinar
March 06

The State of Expand Selling 2019

Learn how to grow customer spend, find new service opportunities, and utilize current resources to drive new revenue with existing customers.

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Research Report

TSIA Case Study: The Power of the “Uptell”

Microsoft’s “Achieve More” program that led to lower churn rates, higher customer satisfaction, better customer outcomes, and increased revenue.

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Chatbots for B2B Lead Generation: How to Deliver Conversations at Scale

Learn how modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.

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Research Report

Account Intelligence for Customer Growth

This report offers valuable insights into where to focus your time and resources around analytics, customer data, and account intelligence.

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How to Find Leads for Services

Join us for this 30-minute webinar to discuss best practices for involving Services in the Sales process.

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A 30-Minute Crash Course on the World of Sales

To work effectively with your Sales teams, it’s imperative to understand their mindset, culture, and language. Get your 30-minute crash course.

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Research Report

Expand Selling for Education Services

How to turn interactions between instructors and customers into leads and actionable insights for sales, benefiting your company and the customer.

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Research Report

How to Close Upsells with Services and Customer Success

This report gives guidance on how to involve services and customer success teams in upselling to existing customers.

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Research Report

Engaging Services and Customer Success in the Sales Process

Across the technology industry, companies are under pressure to use their limited Sales and Marketing resources to increase revenue - effectively . . .

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White Papers

How Services and Marketing Can Work Together for Customer Growth

This report gives guidance on the ways that services and marketing teams can work together to foster customer growth.

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Research Report

How to Launch a Lead Generation Program with Services and Customer Success

A step-by-step guide for how to launch a pilot lead generation program at your company by utilizing your services and customer success teams.

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Helping Will Sell Selling Won't Help

Find out how your Services and Customer Success teams can help drive revenue growth for your company, while helping improve customer outcomes.