This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Stephen Fulkerson

VP, Customer Success Research

Stephen Fulkerson is the vice president of customer success research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize their customer success organizations and effectively deliver positive and successful customer outcomes.



Top Customer Success Advisory Engagements

  • Establishing Customer Success
  • The Building Blocks of Customer Success
  • Improving the Customer Experience
  • Using Customer Success to Create Sales Efficiencies
  • Predictive Customer Health Scores
  • Operationalizing the Customer Journey
  • Scaling Customer Success Through Partners
 
 
 

Research and Webinars

Check out the most recent Customer Success resources.


documents-icon
Research Report

Customer Success and Product Management Collaboration

A look at how a company’s product management and customer success organizations can collaborate for the benefit of the customer and business growth.

documents-icon
Research Report

How to Talk to Your CEO About Funding Customer Success

Download the e-book and access the three budgeting principles of how to talk to your CEO about funding customer success.

documents-icon
Research Report

Building a Successful Product Management–Customer Success Relationship

This report looks at how product management can work better with customer success and how customer success is dependent on product management.

documents-icon
Research Report

Customer Success Organizational Structure 2022

This report focuses on customer success organizational structures and which alignment is best and most profitable for the organization.

documents-icon
Research Report

The Essential Handshake Between Customer Success and Product Management

This report documents the first three first steps that should characterize any product management partnership with customer success.

video-icon

Customer Success Telemetry Top Metrics and Dashboards for Growth and Efficiency

Join us for a discussion on the top metrics and dashboards needed for growth and efficiency in customer success.

documents-icon
Data View

R3 Poll Results: Top Metrics for Best Practices in Customer Success

This document reports key research findings on the topic of best practices associated with customer success metrics.

documents-icon
Data View

R3 Poll Results: Customer Success Pacesetters 2022

This document reports research findings on the topic of how customer success organizations rate their performance in terms of operational excellence.

documents-icon
Research Report

Checklist: Optimize Your Organization for Customer Success

Download the checklist to optimize for customer success and get a framework for customer churn and retention.

documents-icon
Data View

Product Management–Customer Success Operational Maturity Model

How to assess where companies are on the product management–customer success operational maturity curve and steps to mature inter-team engagement.

video-icon

Creating a Customer Journey that Maps to Success

Join us for a discussion on industry changes reshaping the face of journey mapping and learn best practices for running a journey mapping exercise.

documents-icon
Data View

Delivering Customer Success via Partners

This document reviews key findings from the TSIA Delivering Customer Success via Partners Study study.