Maria Manning-Chapman

VP, Education Services Research

Maria Manning-Chapman is the vice president of education services research for TSIA. She has more than 25 years of education experience in the high-technology industry. Her diverse knowledge of the education function spans from the fundamentals of content design, development, and delivery to education services strategy definition and execution.



Maria Manning-Chapman

Maria Manning-Chapman Talks About Education Services

 
Strategic Services Journey Map

Top Education Services Strategic Services Engagements

  • The Education Services Strategy Block
  • Pricing Strategy – The Free-to-Fee Continuum
  • Building a Subscription Offer
  • Education Services Strategy
  • Education Services Adoption Strategy
 
 

See What I'm Up To

Check out the most recent education services resources.


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The State of Education Services 2020

In this 45-minute webinar, you’ll learn how customer training and education services continue to evolve in 2020 and beyond.

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Research Report

The State of Education Services: 2020

TSIA's "The State of Education Services" report covers trends in the marketplace and how they impact education organizations.

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Fortifying the Customer Success and Education Services Handshake

Join us to learn key practices that constitute the building blocks for creating a solid customer success and education services partnership.

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Data View

The Customer Success and Education Services Handshake

Best practices relative to the interactions between education services and customer success organizations.

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Data View

Public Classroom Training

This report provides the findings from the TSIA Public Classroom Training Quick Poll.

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Research Report

Transitioning from the Experiment Stage to the Effective Stage

This report identifies the capabilities an education organization must have in order to be considered LAER effective.

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Learning Subscriptions and Premium Service Offers: A New Route to Market

Discover a new route to market for customer training subscriptions and premium service offers in this 45-minute webinar from TSIA.

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Research Report

Driving Content Consumption and Learning Subscription Renewal

This report covers the findings of the Content Consumption and Learning Subscription Renewal Survey.

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Developing a Learning Subscription Renewal Strategy: What’s Yours?

Learn how a robust subscription “workout” program can help your ES organization build and maintain a healthy and fit subscription offer.

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Leverage Certification to Establish Customer Advocacy

Join us to discover how combining your current ecosystem with a certification initiative can further fortify your business for long-term success.

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Research Report

2018 Education Services Pricing Survey

Results from the 2018 Education Services Pricing Survey. Discusses list and realized price for individual and enterprise subscription offers.

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Research Report

Content Development in the Age of XaaS

A look at how ES organizations are coping with the increase in content volume and frequency of updates brought about by XaaS as a business model.