Maria Manning-Chapman

VP, Education Services Research

Maria Manning-Chapman is the vice president of education services research for TSIA. She has more than 25 years of education experience in the high-technology industry. Her diverse knowledge of the education function spans from the fundamentals of content design, development, and delivery to education services strategy definition and execution.



Maria Manning-Chapman

Maria Manning-Chapman Talks About Education Services

 

How TSIA Advisory Works With You

Strategic Advisory graphic

Top Education Services Advisory Engagements

  • The Education Services Strategy Block
  • Impact of the Subscription Economy on Education Services
  • Driving Product Adoption Through Education Services
  • Free and Fee Strategy in the Customer Engagement Lifecycle
  • Building a Recurring Revenue Stream Through Learning Subscriptions
  • Designing a Content Consumption Strategy
  • Fortifying the Education Services and Customer Success Handshake
 
 

See What I'm Up To

Check out the most recent education services resources.


video-icon

Stories from the Frontline Managing an Education Business Amid a Pandemic

Join us to hear the frontline experiences of two TSIA member companies who are adapting their models to fit and address current challenges.

documents-icon
Research Report

Slides | Customer Training in the Time of Coronavirus

Get insight into how COVID-19 is impacting customer training organizations today and how they’re responding to current challenges.

video-icon

Customer Training in the Time of Coronavirus 1

Learn about the impact of COVID-19 on customer training and what the education landscape will be post COVID-19.

documents-icon
Research Report

The Impact of COVID-19 on Classroom Training

What happens to education revenue when it is highly dependent on face-to-face training and most of the world is mandating social distancing?

video-icon

The State of Education Services 2020

In this 45-minute webinar, you’ll learn how customer training and education services continue to evolve in 2020 and beyond.

documents-icon
Research Report

The State of Education Services: 2020

TSIA's "The State of Education Services" report covers trends in the marketplace and how they impact education organizations.

video-icon

Fortifying the Customer Success and Education Services Handshake

Join us to learn key practices that constitute the building blocks for creating a solid customer success and education services partnership.

documents-icon
Data View

The Customer Success and Education Services Handshake

Best practices relative to the interactions between education services and customer success organizations.

documents-icon
Data View

Public Classroom Training

This report provides the findings from the TSIA Public Classroom Training Quick Poll.

documents-icon
Research Report

Transitioning from the Experiment Stage to the Effective Stage

This report identifies the capabilities an education organization must have in order to be considered LAER effective.

video-icon

Learning Subscriptions and Premium Service Offers: A New Route to Market

Discover a new route to market for customer training subscriptions and premium service offers in this 45-minute webinar from TSIA.

documents-icon
Research Report

Driving Content Consumption and Learning Subscription Renewal

This report covers the findings of the Content Consumption and Learning Subscription Renewal Survey.