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Maria Manning-Chapman

Distinguished VP, Education Services Research

Maria Manning-Chapman is the distinguished vice president of education services research for TSIA. She has more than 25 years of education experience in the high-technology industry. Her diverse knowledge of the education function spans from the fundamentals of content design, development, and delivery to education services strategy definition and execution.



Top Education Services Advisory Engagements

  • The Education Services Strategy Block
  • Impact of the Subscription Economy on Education Services
  • Driving Product Adoption Through Education Services
  • Free and Fee Strategy in the Customer Engagement Lifecycle
  • Building a Recurring Revenue Stream Through Learning Subscriptions
  • Designing a Content Consumption Strategy
  • Fortifying the Education Services and Customer Success Handshake
 
 
 
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Research Report

Real-World Applications of AI for Technology Companies in Education Services

By leveraging AI tools like generative AI, OpenText has reduced content creation time, improved content quality, and reduced costs.

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Research Report

2023 Education Services Technology Stack Survey Findings

This report analyzes education organizations' technology investments and satisfaction levels.

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Adoption of AI in Education Services

This webinar provides preliminary findings from a TSIA Quick Poll on current and planned use of AI-based solutions in Education Services businesses.

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Research Report

2022 Education Services Pricing Survey

This pricing summary compares 2022 to 2020 pricing for customer list price and realized price, and average discount percentage.

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Research Report

Driving Content Consumption and Learning Subscription Renewal

This report covers the findings of the Content Consumption and Learning Subscription Renewal Survey.

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Education Services Technology Review

Unlock the potential of technology for your customer education organization by exploring tools and industry trends to maximize your impact.

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Research Report

The Education Services Maturity Model

The Education Services Maturity Model provides a roadmap for companies who are building an education services organization.

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The State of Education Services 2023

See how current economic trends are impacting education organizations and find out what’s in store for the future of customer training.

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Data View

Education Services Market Performance Snapshot, H1 2023

This report highlights key market changes in education services utilizing trended data from the TSIA Education Services Benchmark.

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Research Report

The Perfect Partnership: Education Services and Support Services

Mentor Graphic’s digital learning journey and how its vision of customer knowledge acquisition led to a partnership with the Mentor Support Center.

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Data View

TSIA Quick Poll: The Impact of Training on Product Subscription Renewal Rate

This data view breaks down survey results about the impact of training on product subscription renewal rates.

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Data View

TSIA Quick Poll Results: Influence of Marketing, Automation, and Data Collection

These poll results identify practices that foster higher learning subscription renewal rates.