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Maria Manning-Chapman is the vice president of education services research for TSIA. She has more than 25 years of education experience in the high-technology industry. Her diverse knowledge of the education function spans from the fundamentals of content design, development, and delivery to education services strategy definition and execution.
Maria is well versed in the dynamics of running an education services business and has held leadership positions in operations, virtual learning, business development, curriculum development, delivery, and partner management. She has managed domestic and global education teams for pre-IPO as well as Fortune 500 companies. Throughout her career, Maria has worked with many industry-leading companies such as Ellie Mae, Hewlett-Packard, Mercury Interactive, VERITAS, and Amdahl.
Maria frequently writes about these topics on the TSIA blog on the topics of education services, customer adoption, and learning-as-a-service (LaaS).
Stories from the Frontline Managing an Education Business Amid a Pandemic
Join us to hear the frontline experiences of two TSIA member companies who are adapting their models to fit and address current challenges.
Slides | Customer Training in the Time of Coronavirus
Get insight into how COVID-19 is impacting customer training organizations today and how they’re responding to current challenges.
Customer Training in the Time of Coronavirus 1
Learn about the impact of COVID-19 on customer training and what the education landscape will be post COVID-19.
The Impact of COVID-19 on Classroom Training
What happens to education revenue when it is highly dependent on face-to-face training and most of the world is mandating social distancing?
The State of Education Services 2020
In this 45-minute webinar, you’ll learn how customer training and education services continue to evolve in 2020 and beyond.
The State of Education Services: 2020
TSIA's "The State of Education Services" report covers trends in the marketplace and how they impact education organizations.
Fortifying the Customer Success and Education Services Handshake
Join us to learn key practices that constitute the building blocks for creating a solid customer success and education services partnership.
The Customer Success and Education Services Handshake
Best practices relative to the interactions between education services and customer success organizations.
Public Classroom Training
This report provides the findings from the TSIA Public Classroom Training Quick Poll.
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Transitioning from the Experiment Stage to the Effective Stage
This report identifies the capabilities an education organization must have in order to be considered LAER effective.
Learning Subscriptions and Premium Service Offers: A New Route to Market
Discover a new route to market for customer training subscriptions and premium service offers in this 45-minute webinar from TSIA.
Driving Content Consumption and Learning Subscription Renewal
This report covers the findings of the Content Consumption and Learning Subscription Renewal Survey.
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