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Maria Manning-Chapman is the distinguished vice president of education services research for TSIA. She has more than 25 years of education experience in the high-technology industry. Her diverse knowledge of the education function spans from the fundamentals of content design, development, and delivery to education services strategy definition and execution.
Maria earned the title of TSIA Distinguished Researcher when she reached over ten years in a research role at TSIA, having benchmarked over 140 education services businesses, answered 1,700+ member inquiries, and developed frameworks that helped members address complex business challenges.
Maria is well versed in the dynamics of running an education services business and has held leadership positions in operations, virtual learning, business development, curriculum development, delivery, and partner management. She has managed domestic and global education teams for pre-IPO as well as Fortune 500 companies. Throughout her career, Maria has worked with many industry-leading companies such as Ellie Mae, Hewlett-Packard, Mercury Interactive, VERITAS, and Amdahl.
Maria frequently writes about these topics on the TSIA blog on the topics of education services, customer adoption, and Learning-as-a-Service (LaaS).
Free and Fee: Strategies and Considerations for Monetizing Customer Training
Learn how implementing a monetization strategy for your customer training content helps you unlock growth and maximize the impact of your program.
Digital Strategy: So Much More Than Just Digital Content
Let’s review the capabilities that should be at the core of every education organization’s digital strategy.
Perfecting the Craft of Service Offer Development
While most education organizations are good at developing content, the same is not true for developing service offers. Part of the problem is that . . .
The Consumption Conundrum Measuring the Success of Your Education Programs
Creating content is pointless if no one is consuming it. In this webinar, we’ll explore strategies to ensure your content gets into the right hands.
State of Education Services 2021 Fulfilling the Product Adoption Objective
Learn what your education organization must do to revamp its strategy for 2021 and fulfill its product adoption objective.
The State of Education Services: 2021
Trends in education services and what ES organizations must do to shift their strategic paradigm to one that truly drives product adoption.
How the Pandemic Has Impacted Onsite Training
The impact of COVID-19 on onsite training.
How the Pandemic Has Impacted Virtual Instructor-Led Training
The impact of COVID-19 on virtual instructor-led training.
How the Pandemic Has Impacted Classroom Training
What happens to education revenue when it is highly dependent on face-to-face training and most of the world is mandating social distancing?
Collaboration Between Education Services and Support Services
Analysis of five key questions that were asked about collaboration between education services and support services organizations.
Bridging the Gap Between Education and Support Services Organizations
Join us to learn how to improve collaboration between Education and Support organizations to enhance customer experience and drive product adoption.
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Data Analytics and Education Services
Using TSIA's 5-step Consumption Analytics Framework, this case study examines Juniper University Education Services (JUES) journey to data powerhouse.
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