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Maria Manning-Chapman

Distinguished VP, Education Services Research

Maria Manning-Chapman is the distinguished vice president of education services research for TSIA. She has more than 25 years of education experience in the high-technology industry. Her diverse knowledge of the education function spans from the fundamentals of content design, development, and delivery to education services strategy definition and execution.



Top Education Services Advisory Engagements

  • The Education Services Strategy Block
  • Impact of the Subscription Economy on Education Services
  • Driving Product Adoption Through Education Services
  • Free and Fee Strategy in the Customer Engagement Lifecycle
  • Building a Recurring Revenue Stream Through Learning Subscriptions
  • Designing a Content Consumption Strategy
  • Fortifying the Education Services and Customer Success Handshake
 
 
 
Webinar
July 06

Education Services Technology Review

Unlock the potential of technology for your customer education organization by exploring tools and industry trends to maximize your impact.

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The State of Education Services 2023

See how current economic trends are impacting education organizations and find out what’s in store for the future of customer training.

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Research Report

2022 Education Services Pricing Survey

This pricing summary compares 2022 to 2020 pricing for customer list price and realized price, and average discount percentage.

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Data View

Education Services Market Performance Snapshot, H1 2023

This report highlights key market changes in education services utilizing trended data from the TSIA Education Services Benchmark.

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Research Report

The Perfect Partnership: Education Services and Support Services

Mentor Graphic’s digital learning journey and how its vision of customer knowledge acquisition led to a partnership with the Mentor Support Center.

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Data View

TSIA Quick Poll: The Impact of Training on Product Subscription Renewal Rate

This data view breaks down survey results about the impact of training on product subscription renewal rates.

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Data View

TSIA Quick Poll Results: Influence of Marketing, Automation, and Data Collection

These poll results identify practices that foster higher learning subscription renewal rates.

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Data View

TSIA Quick Poll Results: In-Application Guidance

This Data View reports key research findings on the types of in-app guidance being produced and the operational practices that facilitate them.

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Research Report

The State of Education Services: 2023

This report discusses the capabilities education services organizations must have in 2023 and their importance in supporting transformation overall.

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Enabling Education Everywhere

Learn how education organizations are under pressure to help drive product adoption and digital transformation.

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Research Report

Authorized Training Partner Survey Findings

This report discusses key practices and metrics from the TSIA Authorized Training Partner Survey.

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The Secrets to Fueling Product Adoption with In App Guidance

Discover TSIA’s recommended maturity framework for an effective in-application guidance strategy backed by industry data and case examples.