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Maria Manning-Chapman is the vice president of education services research for TSIA. She has more than 25 years of education experience in the high-technology industry. Her diverse knowledge of the education function spans from the fundamentals of content design, development, and delivery to education services strategy definition and execution.
Maria is well versed in the dynamics of running an education services business and has held leadership positions in operations, virtual learning, business development, curriculum development, delivery, and partner management. She has managed domestic and global education teams for pre-IPO as well as Fortune 500 companies. Throughout her career, Maria has worked with many industry-leading companies such as Ellie Mae, Hewlett-Packard, Mercury Interactive, VERITAS, and Amdahl.
Maria frequently writes about these topics on the TSIA blog on the topics of education services, customer adoption, and Learning-as-a-Service (LaaS).
How the Pandemic Has Impacted Classroom Training
What happens to education revenue when it is highly dependent on face-to-face training and most of the world is mandating social distancing?
How the Pandemic Has Impacted Virtual Instructor-Led Training
The impact of COVID-19 on virtual instructor-led training.
How the Pandemic Has Impacted Onsite Training
The impact of COVID-19 on onsite training.
Collaboration Between Education Services and Support Services
Analysis of five key questions that were asked about collaboration between education services and support services organizations.
Bridging the Gap Between Education and Support Services Organizations
Join us to learn how to improve collaboration between Education and Support organizations to enhance customer experience and drive product adoption.
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Data Analytics and Education Services
Using TSIA's 5-step Consumption Analytics Framework, this case study examines Juniper University Education Services (JUES) journey to data powerhouse.
Optimizing Education Revenue in the New Normal
In this TSIA webinar, we’ll discuss current revenue status and review some approaches customer training orgs can take to maintain and grow revenue.
TSIA Education Services Benchmarking
This report provides details on TSIA's current benchmarking methodology for education services.
Stories from the Frontline Managing an Education Business Amid a Pandemic
Join us to hear the frontline experiences of two TSIA member companies who are adapting their models to fit and address current challenges.
Slides | Customer Training in the Time of Coronavirus
Get insight into how COVID-19 is impacting customer training organizations today and how they’re responding to current challenges.
Education Services | Customer Training in the Time of Coronavirus
In 1985, a book by the name of Love in the Time of Cholera was written by Gabriel García Márquez. That book title keeps popping up when thinking . . .
Customer Training in the Time of Coronavirus 1
Learn about the impact of COVID-19 on customer training and what the education landscape will be post COVID-19.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.