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Maria Manning-Chapman

VP, Education Services Research

Maria Manning-Chapman is the vice president of education services research for TSIA. She has more than 25 years of education experience in the high-technology industry. Her diverse knowledge of the education function spans from the fundamentals of content design, development, and delivery to education services strategy definition and execution.



Maria Manning-Chapman

Maria Manning-Chapman Talks About Education Services

 

How TSIA Advisory Works With You

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Top Education Services Advisory Engagements

  • The Education Services Strategy Block
  • Impact of the Subscription Economy on Education Services
  • Driving Product Adoption Through Education Services
  • Free and Fee Strategy in the Customer Engagement Lifecycle
  • Building a Recurring Revenue Stream Through Learning Subscriptions
  • Designing a Content Consumption Strategy
  • Fortifying the Education Services and Customer Success Handshake
 
 
 

Research and Webinars

Check out the most recent Education Services resources.


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Ebook

How the Pandemic Has Impacted Classroom Training

What happens to education revenue when it is highly dependent on face-to-face training and most of the world is mandating social distancing?

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Ebook

How the Pandemic Has Impacted Virtual Instructor-Led Training

The impact of COVID-19 on virtual instructor-led training.

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Ebook

How the Pandemic Has Impacted Onsite Training

The impact of COVID-19 on onsite training.

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Data View

Collaboration Between Education Services and Support Services

Analysis of five key questions that were asked about collaboration between education services and support services organizations.

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Bridging the Gap Between Education and Support Services Organizations

Join us to learn how to improve collaboration between Education and Support organizations to enhance customer experience and drive product adoption.

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Member Spotlight

Data Analytics and Education Services

Using TSIA's 5-step Consumption Analytics Framework, this case study examines Juniper University Education Services (JUES) journey to data powerhouse.

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Optimizing Education Revenue in the New Normal

In this TSIA webinar, we’ll discuss current revenue status and review some approaches customer training orgs can take to maintain and grow revenue.

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Research Report

TSIA Education Services Benchmarking

This report provides details on TSIA's current benchmarking methodology for education services.

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Stories from the Frontline Managing an Education Business Amid a Pandemic

Join us to hear the frontline experiences of two TSIA member companies who are adapting their models to fit and address current challenges.

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Research Report

Slides | Customer Training in the Time of Coronavirus

Get insight into how COVID-19 is impacting customer training organizations today and how they’re responding to current challenges.

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Education Services | Customer Training in the Time of Coronavirus

In 1985, a book by the name of Love in the Time of Cholera was written by Gabriel García Márquez. That book title keeps popping up when thinking . . .

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Customer Training in the Time of Coronavirus 1

Learn about the impact of COVID-19 on customer training and what the education landscape will be post COVID-19.