Maria Manning-Chapman

VP, Education Services Research

Maria Manning-Chapman is the vice president of education services research for TSIA. She has more than 25 years of education experience in the high-technology industry. Her diverse knowledge of the education function spans from the fundamentals of content design, development, and delivery to education services strategy definition and execution.



Maria Manning-Chapman

Maria Manning-Chapman Talks About Education Services

 
Strategic Services Journey Map

Top Education Services Strategic Services Engagements

  • The Education Services Strategy Block
  • Pricing Strategy – The Free-to-Fee Continuum
  • Building a Subscription Offer
  • Education Services Strategy
  • Education Services Adoption Strategy
 
 

See What I'm Up To

Check out the most recent education services resources.


Webinar
January 24

Fortifying the Customer Success and Education Services Handshake

Join us to learn key practices that constitute the building blocks for creating a solid customer success and education services partnership.

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Data View

Public Classroom Training

This report provides the findings from the TSIA Public Classroom Training Quick Poll.

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Research Report

Transitioning from the Experiment Stage to the Effective Stage

This report identifies the capabilities an education organization must have in order to be considered LAER effective.

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Learning Subscriptions and Premium Service Offers: A New Route to Market

Discover a new route to market for customer training subscriptions and premium service offers in this 45-minute webinar from TSIA.

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Research Report

Driving Content Consumption and Learning Subscription Renewal

This report covers the findings of the Content Consumption and Learning Subscription Renewal Survey.

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Developing a Learning Subscription Renewal Strategy: What’s Yours?

Learn how a robust subscription “workout” program can help your ES organization build and maintain a healthy and fit subscription offer.

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Leverage Certification to Establish Customer Advocacy

Join us to discover how combining your current ecosystem with a certification initiative can further fortify your business for long-term success.

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Research Report

2018 Education Services Pricing Survey

Results from the 2018 Education Services Pricing Survey. Discusses list and realized price for individual and enterprise subscription offers.

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Research Report

Content Development in the Age of XaaS

A look at how ES organizations are coping with the increase in content volume and frequency of updates brought about by XaaS as a business model.

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The State of Customer Training 2019

Learn current trends impacting education services organizations and find out which capabilities and strategies you’ll need to consider for success.

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Research Report

The Perfect Partnership: Education Services and Support Services

Mentor Graphic’s digital learning journey and how its vision of customer knowledge acquisition led to a partnership with the Mentor Support Center.

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Research Report

The State of Education Services: 2019

This report discusses key marketplace trends and critical capabilities that education services organizations must acquire to ensure success in 2019.