Maria Manning-Chapman is the vice president of education services research for TSIA. She has more than 25 years of education experience in the high-technology industry. Her diverse knowledge of the education function spans from the fundamentals of content design, development, and delivery to education services strategy definition and execution.
Maria is well versed in the dynamics of running an education services business and has held leadership positions in operations, virtual learning, business development, curriculum development, delivery, and partner management. She has managed domestic and global education teams for pre-IPO as well as Fortune 500 companies. Throughout her career, Maria has worked with many industry-leading companies such as Ellie Mae, Hewlett-Packard, Mercury Interactive, VERITAS, and Amdahl.
Maria frequently writes about these topics on the TSIA blog on the topics of education services, customer adoption, and learning-as-a-service (LaaS).
Education Services Sales: All Work, No Play
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Transitioning from the Traditional Transactional Stage to the Experiment Stage
First part in a 3-part series that addresses the transition that education services organizations must make to support a SaaS business model.
The Usage of Video in Online Learning: Survey Findings
Findings from the 2018 Video in Learning survey that looks at the usage of video in learning, and covers practices, metrics and technology.
Transforming Services with Video: Are You Keeping Up?
TSIA’s recent Video in Learning survey reveals that more than 52% of all e-learning titles are now video-based. Are you staying on trend?
The Five Best Practices for the Usage of Video in Online Learning: Abridged Surv
Based on the TSIA Video in Learning survey, this abridged report shares the five best practices for using video in online learning.
Keeping Your Head Above Water: Content Maintenance in a XaaS World
As companies transition to XaaS business models, an ongoing challenge for Education Services (ES) organizations is the endless content maintenance . . .
The State of Customer Training 2018
This webinar covers four trending items for education services organizations in 2018 based on TSIA members’ top service business challenges in 2017.
The State of Education Services: 2018
This report features what’s trending in education services this year and serves as a guide on how to achieve success in 2018 and beyond.
Training Practices Quick Poll: Summary of Findings
Education Services Quick Poll covering providing lunch for public classroom training, electronic versus print publication, and usage of assessment.
Education Services Revenue Preservation and Growth: What's Your Game Plan?
This article discusses 7 strategies and includes over 25 tactics that ES organizations can use to preserve and grow ES revenue.
Best Practices in Training Delivery
Training delivery has become both a Pandora’s box and a panacea. Leverage delivery best practices to optimize your education services business.
2017 Education Services Compensation Survey Findings
This research article highlights the findings of the 2017, biennial, Education Services Compensation Survey .
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