Maria Manning-Chapman

VP, Education Services Research

Maria Manning-Chapman is the vice president of education services research for TSIA. She has more than 25 years of education experience in the high-technology industry. Her diverse knowledge of the education function spans from the fundamentals of content design, development, and delivery to education services strategy definition and execution.



Maria Manning-Chapman

Maria Manning-Chapman Talks About Education Services

 
Strategic Services Journey Map

Top Education Services Strategic Services Engagements

  • The Education Services Strategy Block
  • Pricing Strategy – The Free-to-Fee Continuum
  • Building a Subscription Offer
  • Education Services Strategy
  • Education Services Adoption Strategy
 
 

See What I'm Up To

Check out the most recent education services resources.


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The State of Customer Training 2019

Learn current trends impacting education services organizations and find out which capabilities and strategies you’ll need to consider for success.

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Research Report

The Perfect Partnership: Education Services and Support Services

Mentor Graphic’s digital learning journey and how its vision of customer knowledge acquisition led to a partnership with the Mentor Support Center.

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Research Report

The State of Education Services: 2019

This report discusses key marketplace trends and critical capabilities that education services organizations must acquire to ensure success in 2019.

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Research Report

2018 Education Services Pricing Survey: Subscription Offers (Abridged)

This report covers abridged results from the portal questionnaire portion of the 2018 Education Services Pricing Survey.

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Education Subscription Offers: Knock-Knock Who's There?

Uncover the important factors that make education subscription offers both effective and profitable.

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Research Report

Education Services Sales

This research report summarizes findings from the Education Services Sales Summit and highlights nine sales best practices.

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Education Services Sales: All Work, No Play

Join us for this 30-minute webinar to discuss how TSIA can help you develop a successful sales strategy.

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Research Report

Transitioning from the Traditional Transactional Stage to the Experiment Stage

First part in a 3-part series that addresses the transition that education services organizations must make to support a SaaS business model.

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Research Report

The Usage of Video in Online Learning: Survey Findings

Findings from the 2018 Video in Learning survey that looks at the usage of video in learning, and covers practices, metrics and technology.

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Transforming Services with Video: Are You Keeping Up?

TSIA’s recent Video in Learning survey reveals that more than 52% of all e-learning titles are now video-based. Are you staying on trend?

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Research Report

The Five Best Practices for the Usage of Video in Online Learning: Abridged Surv

Based on the TSIA Video in Learning survey, this abridged report shares the five best practices for using video in online learning.

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Presentation

Keeping Your Head Above Water: Content Maintenance in a XaaS World 

As companies transition to XaaS business models, an ongoing challenge for Education Services (ES) organizations is the endless content maintenance . . .