About TSIA
Senior Leadership
Research Team
Advisory Board
Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Success
Education Services
Expand Selling
Field Services
Managed Services
Professional Services
Service Revenue Generation
Subscription Sales
Support Services
XaaS Channel Optimization
XaaS Product Management
Membership
Pricing
Advisory Services
XaaS Speaking Engagements
STAR Awards
Become a Member
Resource Library
Webinars
TSIA Blog
Research Polls
TSIA Books
Digital Transformation
COVID-19 Resource Center
Why TSIA
Our Data
Our Community
Outcomes
CONFERENCE
BLOG
If you believe you are seeing this message in error, please let us know.
Kevin Bowers is the director of field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize field service delivery and engineer profitable customer outcomes.
Prior to joining TSIA, Kevin held various senior leadership roles at DMG MORI USA, the largest global machine tool company in the industrial OEM marketplace. Throughout his 20-year career, he has held executive positions in sales operations, service, spare parts, training. Kevin transitioned his last company from a distribution to a direct service model, implemented global spare parts initiatives, and launched an apprentice program for their field service engineers. He has the practical experience to help OEM’s move through the digital transformation maturity model.
Kevin is fluent in Japanese, holds a degree in East Asian Languages and Culture from the University of Illinois, and has lived and worked in Japan for several years. He also sits on the board of directors for NIMS (National Institute for Metalworking Skills).