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Hal Stanley

VP, Service Offer Management Research

Hal Stanley is the vice president of service offer management research and advisory for TSIA. In this role, Hal is responsible for the research agenda that informs his engagement with member companies offering them best practices and data-influenced research for creating compelling service offers.



Top Service Offer Management Advisory Engagements

  • Trends in Monetizing Customer Success Offers
  • Creating Customer-Outcome-Based Service Offers
  • Deepening Market Discovery for Service Offer Success
  • Attributes of Compelling Service Offers
  • Trends in Service Offer & Portfolio Management
 
 
 

Research and Webinars

Check out the most recent Service Offer Management resources.


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Data View

TSIA Quick Poll Results: 2022 Multiyear Practices

This Data View explores trends in multiyear practices for hardware, software, and technology services provider companies.

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Data View

Trends in Technology and Service Pricing

Are technology prices increasing? Are technology services prices increasing with inflation?

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Turbulence Ahead Are you Winning or Just Surviving

Discover how to win if the economy becomes turbulent. Now is the time to develop your plan for success.

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Research Report

The ARR Trap

This report examines the drive for technology companies to grow annual recurring revenues. It looks at the upside of ARR and the "dark side" of ARR.

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Research Report

How to Close Upsells with Renewals and Customer Success

This report gives guidance on how to involve services and customer success teams in upselling to existing customers.

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Data View

R3 Poll Results: 2022 Service Offer Bundling

This Data View shares the results of the 2022 Service Offer Bundling R3 Poll, with a special focus on software provider company results.

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Data View

R3 Poll Results: The State of CGR 2022

This poll captures the current priorities and objectives for customer growth and renewal.

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How Effective Are You at Monetizing Service Offers?

Discover how well your company is monetizing the value delivered by your technology service activities with TSIA's SMPR benchmark.

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Research Report

How to Unlock Revenue Growth with Existing Customers

How to utilize people, process, and technology across the different functions in your organization to drive revenue growth with existing customers.

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Measuring Success The Evolving KPIs for Growing Revenue in an As-a-Service Busin

Discover the evolving performance metrics that matter in an As-a-Service business and learn how you can effectively leverage them.

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Climbing the Value Ladder: Boost your Service Monetization Power

Is your company leaving money on the table when it comes to charging for service activities? To help companies answer this question, TSIA has defined . . .

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Designing Viable XaaS Offers

In this session, Hal Stanley, Sr. Director of Service Portfolio Research at TSIA, reviews what it takes to deliver compelling XaaS offers that are . . .