In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Hal Stanley

VP, Offering Management Research and Advisory

Hal Stanley is the vice president of offering management research and advisory for TSIA. In this role, Hal is responsible for the research agenda that informs his engagement with member companies offering them best practices and data-influenced research for creating compelling service offers.



Top Service Offering Management Advisory Engagements

  • Trends in Monetizing Customer Success Offers
  • Creating Customer-Outcome-Based Service Offers
  • Deepening Market Discovery for Service Offer Success
  • Attributes of Compelling Service Offers
  • Trends in Service Offer & Portfolio Management
 
 
 
Webinar
December 13

Monetize Customer Success for Profitable XaaS

Monetize Customer Success for XaaS success! Explore trends and strategies for profitable outcomes.

documents-icon
Research Report

Common KPIs for Healthy Service Subscription Business

This publication lists core metrics and the industry standard definitions and formulas to measure subscription plans for cloud-computing models.

video-icon

Perfecting Renewals Dedicated to Win

Get insights from recent TSIA research into the best organizational strategies and practices to grow revenue.

documents-icon
Research Report

Owning Renewals

This paper addresses who should own renewals in technology companies.

documents-icon
Research Report

Owning Renewals - Abridged Research Report

This paper addresses who should own renewals in technology companies.

documents-icon
Research Report

How to Launch a Lead Generation Program with Services and Customer Success

A step-by-step guide for how to launch a pilot lead generation program at your company by utilizing your services and customer success teams.

documents-icon
Research Report

Framework: Complexity versus Capability

By anchoring on the LAER model, technology companies have a roadmap to optimize revenue and drive desired outcomes throughout the customer life cycle.

documents-icon
Research Report

Framework: Renewal Workflow Segmentation

To be efficient in managing renewals, companies must develop renewal processes where the work types for a fiscal period is segmented into groups.

documents-icon
Research Report

Framework: Customer Growth Team

The shift to selling subscriptions requires companies to build capabilities to manage larger volumes of renewable offers and technology subscriptions.

documents-icon
Research Report

Framework: XaaS Revenue Waterfall

Technology companies need to track revenue progress of subscription services to succeed in the as-a-service business model.

documents-icon
Research Report

Framework: Four Steps to Engaging Customer Success in the Sales Process

TSIA's research highlights the value of integrating customer success into sales processes, providing a framework for success.

video-icon

Offering Management IS Change Management

How can the principles of effective change management help us create more compelling technology and service offer portfolios?