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Hal Stanley is the vice president of service offer management research and advisory for TSIA. In this role, Hal is responsible for the research agenda that informs his engagement with member companies offering them best practices and data-influenced research for creating compelling service offers.
Hal Stanley is the vice president of service offer portfolio research and advisory for TSIA. In this role, Hal is responsible for the research agenda that informs his engagement with member companies offering them best practices and data-influenced research for creating compelling service offers.
Prior to joining TSIA, Hal held various senior leadership roles with companies including McAfee, Symantec, and Websense. His deep experience as a marketing strategist and quick ability to spot market patterns and growth opportunities for complex products and services has made him a valuable asset in his past roles and proves to be an asset to TSIA members as well.
Hal has a passion to amplify the customer voice. By listening skillfully to customers and coworkers to identify actionable insights, he connects people and teams to their stated outcomes.
Hal is a gifted communicator who reduces the complex to simplified, consumable frameworks that accelerate team progress. A proven leader, Hal can facilitate diverse groups to arrive at the right conclusion for the business.
Hal contributes to the TSIA blog on the topics of monetizing customer success programs, optimizing premium service portfolios, and creating and launching outcome-based services.
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TSIA Quick Poll Results: 2022 Multiyear Practices
This Data View explores trends in multiyear practices for hardware, software, and technology services provider companies.
Trends in Technology and Service Pricing
Are technology prices increasing? Are technology services prices increasing with inflation?
Turbulence Ahead Are you Winning or Just Surviving
Discover how to win if the economy becomes turbulent. Now is the time to develop your plan for success.
The ARR Trap
This report examines the drive for technology companies to grow annual recurring revenues. It looks at the upside of ARR and the "dark side" of ARR.
How to Close Upsells with Renewals and Customer Success
This report gives guidance on how to involve services and customer success teams in upselling to existing customers.
R3 Poll Results: 2022 Service Offer Bundling
This Data View shares the results of the 2022 Service Offer Bundling R3 Poll, with a special focus on software provider company results.
R3 Poll Results: The State of CGR 2022
This poll captures the current priorities and objectives for customer growth and renewal.
How Effective Are You at Monetizing Service Offers?
Discover how well your company is monetizing the value delivered by your technology service activities with TSIA's SMPR benchmark.
How to Unlock Revenue Growth with Existing Customers
How to utilize people, process, and technology across the different functions in your organization to drive revenue growth with existing customers.
Measuring Success The Evolving KPIs for Growing Revenue in an As-a-Service Busin
Discover the evolving performance metrics that matter in an As-a-Service business and learn how you can effectively leverage them.
Climbing the Value Ladder: Boost your Service Monetization Power
Is your company leaving money on the table when it comes to charging for service activities? To help companies answer this question, TSIA has defined . . .
Designing Viable XaaS Offers
In this session, Hal Stanley, Sr. Director of Service Portfolio Research at TSIA, reviews what it takes to deliver compelling XaaS offers that are . . .