This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Hal Stanley

VP, Service Offer Management Research

Hal Stanley is the vice president of service offer management research and advisory for TSIA. In this role, Hal is responsible for the research agenda that informs his engagement with member companies offering them best practices and data-influenced research for creating compelling service offers.



Top Service Offer Management Advisory Engagements

  • Trends in Monetizing Customer Success Offers
  • Creating Customer-Outcome-Based Service Offers
  • Deepening Market Discovery for Service Offer Success
  • Attributes of Compelling Service Offers
  • Trends in Service Offer & Portfolio Management
 
 
 

Research and Webinars

Check out the most recent Service Offer Management resources.


Webinar
June 01

Measuring Success The Evolving KPIs for Growing Revenue in an As-a-Service Busin

Discover the evolving performance metrics that matter in an As-a-Service business and learn how you can effectively leverage them.

documents-icon
Research Report

TSIA Customer Growth and Renewal Benchmarking

This document describes how benchmarking drives better performance in growing customer revenue.

documents-icon
Research Report

2021 Education Services Offer Development Survey Findings

Findings from the 2021 Educations Services Offer Development Survey.

video-icon

The State of Service Offer Management 2022

This 2022 "State of Service Offer Management" webinar outlines key trends impacting service offer leaders.

documents-icon
Research Report

Customer Growth and Renewal Maturity Framework

Revenue, Expansion, Renewal, Maturity, Framework

documents-icon
Data View

R3 Poll Results: Strategic Accounts Management

This Poll captures the role of Account executives and Customer success in growing revenue for strategic accounts

documents-icon
Data View

R3 Poll Results: Field Services Participation in Revenue Generation

These R3 Poll results capture practices associated with revenue generated by field service engineers.

documents-icon
Research Report

The State of Service Offer Management: 2022

Key trends impacting service offer management business leaders for 2022

video-icon

The State of Customer Growth and Renewal 2022 Key Trends for Revenue Growth

Join us to discover key trends for growing revenue through expansion and renewal in 2022 and beyond.

documents-icon
Research Report

The State of Customer Growth and Renewal: 2022

Major trends in the area of customer growth and renewal for 2022 for technology organizations.

video-icon

Planning for Growth in Strategic Accounts

Discover how to grow your strategic accounts to their full potential with TSIA’s recommended customer growth strategies.

video-icon

Surfing the Edge of Chaos: Service Offer Management

Learn how to balance customer choice and portfolio complexity without resorting to custom offers.