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Hal Stanley

VP, Service Offer Management Research

Hal Stanley is the vice president of service offer management research and advisory for TSIA. In this role, Hal is responsible for the research agenda that informs his engagement with member companies offering them best practices and data-influenced research for creating compelling service offers.



Top Service Offer Management Advisory Engagements

  • Trends in Monetizing Customer Success Offers
  • Creating Customer-Outcome-Based Service Offers
  • Deepening Market Discovery for Service Offer Success
  • Attributes of Compelling Service Offers
  • Trends in Service Offer & Portfolio Management
 
 
 
Webinar
February 15

The State of Customer Growth and Renewals 2023

Learn four trends that technology companies are engaging as they optimize for growth and profitably in 2023.

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Data View

2023 H1 Customer Growth and Renewal KPI

This data view is an overview of 2023 H1 common KPI results.

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Research Report

The State of Service Offer Management: 2023

This annual report outlines key trends impacting service offer leaders and provides a look ahead for 2023.

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Data View

Quick Poll Results: 2022 Renewal Charter

This data view highlights the findings from the 2022 Renewal Charter Quick Poll

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Data View

Quick Poll Results: Expansion Charter for 2022

This report explores findings from the quick poll: Expansion Charter for 2022

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Research Report

The State of Customer Growth and Renewal: 2023

Annual customer success report that looks at the state of customer success organizations across the industry and their current business challenges.

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Research Report

Engaging Customer Success in the Sales Process

Key motions that customer success teams can take to engage in the sales process.

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How to Deploy Auto Renewal Effectively From the Start

Learn the basics of how companies are effectively deploying auto-renewal capabilities to generate better outcomes.

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The Future of Service Offer Management

Learn how an aligned focus on offer value is the key to competitive differentiation, and hear predictive insights for the future of service offers.

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Research Report

2022 Customer Success, Growth, and Renewal Compensation Study

This document reports research findings on compensation data related to the roles involved in delivering customer success and contract renewal.

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Research Report

Pacesetter Practices for Customer Growth and Renewal

Pacesetter practices in the area of customer growth and renewal.

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Data View

TSIA Quick Poll Results: 2022 Multiyear Practices

This Data View explores trends in multiyear practices for hardware, software, and technology services provider companies.