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Hal Stanley is the vice president of service offer management research and advisory for TSIA. In this role, Hal is responsible for the research agenda that informs his engagement with member companies offering them best practices and data-influenced research for creating compelling service offers.
Hal Stanley is the vice president of service offer portfolio research and advisory for TSIA. In this role, Hal is responsible for the research agenda that informs his engagement with member companies offering them best practices and data-influenced research for creating compelling service offers.
Prior to joining TSIA, Hal held various senior leadership roles with companies including McAfee, Symantec, and Websense. His deep experience as a marketing strategist and quick ability to spot market patterns and growth opportunities for complex products and services has made him a valuable asset in his past roles and proves to be an asset to TSIA members as well.
Hal has a passion to amplify the customer voice. By listening skillfully to customers and coworkers to identify actionable insights, he connects people and teams to their stated outcomes.
Hal is a gifted communicator who reduces the complex to simplified, consumable frameworks that accelerate team progress. A proven leader, Hal can facilitate diverse groups to arrive at the right conclusion for the business.
Hal contributes to the TSIA blog on the topics of monetizing customer success programs, optimizing premium service portfolios, and creating and launching outcome-based services.
The State of Customer Growth and Renewals 2023
Learn four trends that technology companies are engaging as they optimize for growth and profitably in 2023.
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2023 H1 Customer Growth and Renewal KPI
This data view is an overview of 2023 H1 common KPI results.
The State of Service Offer Management: 2023
This annual report outlines key trends impacting service offer leaders and provides a look ahead for 2023.
Quick Poll Results: 2022 Renewal Charter
This data view highlights the findings from the 2022 Renewal Charter Quick Poll
Quick Poll Results: Expansion Charter for 2022
This report explores findings from the quick poll: Expansion Charter for 2022
The State of Customer Growth and Renewal: 2023
Annual customer success report that looks at the state of customer success organizations across the industry and their current business challenges.
Engaging Customer Success in the Sales Process
Key motions that customer success teams can take to engage in the sales process.
How to Deploy Auto Renewal Effectively From the Start
Learn the basics of how companies are effectively deploying auto-renewal capabilities to generate better outcomes.
The Future of Service Offer Management
Learn how an aligned focus on offer value is the key to competitive differentiation, and hear predictive insights for the future of service offers.
2022 Customer Success, Growth, and Renewal Compensation Study
This document reports research findings on compensation data related to the roles involved in delivering customer success and contract renewal.
Pacesetter Practices for Customer Growth and Renewal
Pacesetter practices in the area of customer growth and renewal.
TSIA Quick Poll Results: 2022 Multiyear Practices
This Data View explores trends in multiyear practices for hardware, software, and technology services provider companies.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.