This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Hal Stanley

Sr. Director, Service Offer Portfolio Research

Hal Stanley is the senior director of service offer portfolio research and advisory for TSIA. In this role, Hal is responsible for the research agenda that informs his engagement with member companies offering them best practices and data-influenced research for creating compelling service offers.



Top Service Offer Management Advisory Engagements

  • Outcome Based Support and Adoption Service Offers
  • Optimize XaaS Service Offers
 
 
 

Research and Webinars

Check out the most recent Service Offer Management resources.


Webinar
May 12

Creating Value with Compelling Service Offers

Discover how to create compelling service offers using TSIA’s Offer Value Stream framework.

video-icon

Customer Growth and Renewal: Winning Plays for Successful Revenue Generation

Learn new trends in customer growth and renewal, and discover how to implement best practices for your CS and renewal organizations.

documents-icon
Research Report

A Guide to Forecasting Recurring Revenue

In this document we will discuss common definitions, concepts, and models for renewal forecasting.

documents-icon
White Papers

The State of Customer Growth and Renewal: 2021

Key trends and upcoming research in the area of customer growth and renewal for 2021.

documents-icon
Research Report

The State of Service Offer Management: 2021

Key trends impacting service offer management business leaders for 2021.

documents-icon
Data View

Digitizing Renewals Survey

Technology companies are increasingly interested in deploying automation in their renewals workflow, yet common practices are not well established. . . .

documents-icon
White Papers

5 Plays to Maximize Renewal Revenue and Minimize Risk

This publication provides an overview of five plays to maximize renewal revenue.

documents-icon
White Papers

How to Build a Customer Growth Organization

A customer growth (expand selling and renewals) organization is a specialized, sales or selling-capable customer success organization with a very . . .

documents-icon
Data View

Auto-Renew Quick Poll

Auto-Renewal, Frictionless Renewal

documents-icon
Data View

Service Revenue Generation Market Performance Snapshot - H1 2021

This report highlights key market changes in service revenue generation utilizing trended data from the TSIA SRG Benchmark.

documents-icon
Research Report

The State of Service Revenue Generation: 2021

Key trends impacting service revenue generation business leaders for 2021.

documents-icon
Research Report

A Primer for Service Offer Creation

This publication summarizes the end-to-end process for developing and launching outcome-based service offers.