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Webinar

The Value of Customer Success

Discover how Customer Success Management reduces churn, drives expansion revenue, and boosts customer satisfaction.

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May 4, 2025

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May 4, 2025

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May 4, 2025
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Overview

Challenges

Many companies still struggle to measure customer success impact. This webinar reveals how to overcome common challenges with key metrics, alignment strategies, and insights for proving CSM value.

Summary

Dive deep into research-backed insights on how customer success teams can boost revenue, reduce churn, and enhance customer satisfaction to help organizations maximize their impact.

Key takeaways

Leverage data to optimize customer success programs and prove business impact.

Quantifiable CSM impact

See how customer success teams can reduce churn and increase revenue growth.

Measuring what matters

Identify the best KPIs to demonstrate CSM effectiveness.

Aligning CSM for success

Explore how to position CSM in your organization for maximum impact.

Webinar speakers

Stephen Fulkerson

VP of Customer Success Research, TSIA

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TSIA has many channels to help us learn and drive change into our business... such as, inquiries, webinars, conferences—and the many white papers and presentations focused on leading-edge studies.

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